A couple of days ago, I downloaded Grisoft's Anti-Virus Guard free edition program from cnet.com. No problems installing or running it. But when I first downloaded an update, AVG requested a re-boot to install the update. On the re-boot, my computer froze at the start-up screen, and now I can't get past this frozen screen.
I have tried:
1) Turning off power to the computer, then re-starting, but it won't go past the frozen start-up screen.
2) Starting the comuter in the Safe Mode (by holding down "Ctrl"), but again it won't go past the start-up screen, so I can't even make it to the Safe Mode screen.
3) Starting the computer with a floppy start-up rescue disk. The disk says to type a "/restore" command (there's a word before "/restore", I used it, but I forget it now), but whenever I do that, I get a bad command message. I've tried it with A:, C:, and D:.
Any help would REALLY by appreciated!