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ntdll, ccApp and Outllook

Started by DJS , Nov 22 2004 02:08 PM

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#1
DJS
Posted 22 November 2004 - 02:08 PM

DJS

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<_<
Win XP, with SP 2, and Norton Antivirus. All up to date.
I have a error where ccApp is forced to close after either outlook or outllook express have successfully completed email session.

There appears to be some reference in Symantec website to an ntdll.dll issue. I have tried to use the microsoft fix they post but get an WEUpdate error. I have tried to terminate ccApp manually before checking email but it must getted started up again when automatically checking the email session as I get the same error as always.

I have removed SP2 and tried the Microsoft fix. No joy.
I have downloaded SP2 & updates again and reinstalled. No joy.

This appears to be a common problem based on the search results, but I can't find a solution.

Any help much appreciated
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#2
DJS
Posted 22 November 2004 - 02:36 PM

DJS

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Here is the Hijack log.

==============


Logfile of HijackThis v1.98.2
Scan saved at 20:31:12, on 22/11/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\usbtapnp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\JawsSystems\Jaws PDF Creator\PDFClient.exe
C:\PROGRA~1\COMMON~1\XCPCSync\TRANSL~1\ErPhn2\ErTray.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\realtime.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Nokia\Nokia PC Suite 6\pcsync2.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\Sony\BlueSpace\BlueSpaceNE.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\PDFCreatorMessages.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
D:\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.totaltele...ays/default.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.club-vaio.sony-europe.com/
O1 - Hosts: 62.189.6.85 _sip._tls.sip5.phoneserve.com
O1 - Hosts: 62.189.6.85 _sip._ssl.sip5.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._tls.sip6.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._ssl.sip6.phoneserve.com
O1 - Hosts: 62.189.6.93 _sip._tls.sip7.phoneserve.com
O1 - Hosts: 62.189.6.93 _sip._ssl.sip7.phoneserve.com
O1 - Hosts: 62.189.6.78 _sip._tls.sip1.callserve.com
O1 - Hosts: 62.189.6.78 _sip._ssl.sip1.callserve.com
O1 - Hosts: 62.189.6.79 _sip._tls.sip2.callserve.com
O1 - Hosts: 62.189.6.79 _sip._ssl.sip2.callserve.com
O1 - Hosts: 62.189.6.108 _sip._tls.sip8.phoneserve.com
O1 - Hosts: 62.189.6.108 _sip._ssl.sip8.phoneserve.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [Switcher.exe] C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [USBTA] C:\WINDOWS\System32\usbtapnp.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [PDFCreatorClient] C:\Program Files\JawsSystems\Jaws PDF Creator\PDFClient.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [XTNDConnect PC - ErPhn2] C:\PROGRA~1\COMMON~1\XCPCSync\TRANSL~1\ErPhn2\ErTray.exe
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\pcsync2.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Startup: BlueSpace NE.lnk = C:\Program Files\Sony\BlueSpace\BlueSpaceNE.exe
O4 - Global Startup: PowerPanel.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.club-vaio.sony-europe.com/
O15 - Trusted Zone: *.sony-europe.com
O15 - Trusted Zone: *.sonystyle-europe.com
O15 - Trusted Zone: *.vaio-link.com
O16 - DPF: CEBdc - https://www.boi-bol....ts/dcApplet.cab
O16 - DPF: CEBdep - https://www.boi-bol....ependencies.cab
O16 - DPF: CEBsp - https://www.boi-bol....res/boiSpec.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://tlr.webex.co...bex/ieatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EA9D28C0-376F-40DA-A2E4-579EEDED59AB}: NameServer = 217.196.224.136,217.196.225.136
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#3
coachwife6
Posted 23 November 2004 - 12:03 PM

coachwife6

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Hi DJS. Welcome to GTG. <_<

Do these entries mean anything to you?

O1 - Hosts: 62.189.6.85 _sip._tls.sip5.phoneserve.com
O1 - Hosts: 62.189.6.85 _sip._ssl.sip5.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._tls.sip6.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._ssl.sip6.phoneserve.com
O1 - Hosts: 62.189.6.93 _sip._tls.sip7.phoneserve.com
O1 - Hosts: 62.189.6.93 _sip._ssl.sip7.phoneserve.com
O1 - Hosts: 62.189.6.78 _sip._tls.sip1.callserve.com
O1 - Hosts: 62.189.6.78 _sip._ssl.sip1.callserve.com
O1 - Hosts: 62.189.6.79 _sip._tls.sip2.callserve.com
O1 - Hosts: 62.189.6.79 _sip._ssl.sip2.callserve.com
O1 - Hosts: 62.189.6.108 _sip._tls.sip8.phoneserve.com
O1 - Hosts: 62.189.6.108 _sip._ssl.sip8.phoneserve.com

I'll wait for your reply before looking at your log. In the meantime,

Download Ad-aware from: http://www.geekstogo...n=download&id=5

Install the program and launch it.

First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Next, we need to configure Ad-aware for a full scan.

-> Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:
  • Automatically save log-file
  • Automatically quarantine objects prior to removal
  • Safe Mode (always request confirmation)
2. Click on the Scanning button on the left and select :
  • Scan Within Archives
  • Scan Active Processes
  • Scan Registry
  • Deep Scan Registry
  • Scan my IE favorites for banned URL’s
  • Scan my Hosts file
  • Under Click here to select drives + folders, choose:
  • All of your hard drives
-> Click on the Advanced button on the left and select:
  • Include additional process information
  • Include additional file information
  • Include environment information
  • Include additional object details
-> Click the Tweak button and select:
  • Under the Scanning Engine:
    • Unload recognized processes during scanning
    • Include basic Ad-aware settings in logfile
    • Include additional Ad-aware settings in logfile
  • Under the Cleaning Engine:
    • Let Windows remove files in use at next reboot
-> Click on Proceed to save the settings.

-> Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:
  • Use Custom Scanning Options
-> Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

-> Save the log file when it asks and then click Finish

-> When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).

Please delete your temporary files by deleting all files and folders that are in those folders (do not delete the temp folder itself) like for example
C:\WINDOWS\Temp\
C:\Temp\
C:\Documents and Settings\username\Local Settings\Temp\
Also delete your Temporary Internet Files, be sure to also select delete all offline content.

-> Reboot your computer.

If you would please, rescan with HijackThis and post a fresh log in this same topic.
  • 0

#4
DJS
Posted 24 November 2004 - 04:07 AM

DJS

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I had already run AdAware as you suggested. The "SIP" entries all relate to two VoIP services that I use from time to time.

I have seen a resolution to the problem I have on the Symantex web site. http://service1.syma...src=bar_sch_nam

However the Microsoft patch it refers to cannot be installed if you have SP2 installed however the patch is included in SP2.
Basically it would appear that the ntdll.dll is unsafe. Something about it being "unbuffered".
  • 0

#5
admin
Posted 24 November 2004 - 09:28 AM

admin

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Try replacing ntdll.dll with the one attached (for SP2). This should be in your C:\WINDOWS\system32 folder.

Let us know if it works! <_<

Attached Files


  • 0

#6
DJS
Posted 24 November 2004 - 09:56 AM

DJS

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Tried that but no joy. ccApp still crashed after the email session was closing.

Was thinking of uninstalling SP2 and trying the original Msoft patch but that is probably only going to try to replace the ntdll as we have just done.
  • 0

#7
admin
Posted 24 November 2004 - 10:28 AM

admin

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Can you provide the exact error message?
  • 0

#8
DJS
Posted 24 November 2004 - 10:42 AM

DJS

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First Step. Here is the Hijack log when I startup.

========

Logfile of HijackThis v1.98.2
Scan saved at 16:39:48, on 24/11/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\PDFCreatorMessages.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\usbtapnp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\JawsSystems\Jaws PDF Creator\PDFClient.exe
C:\PROGRA~1\COMMON~1\XCPCSync\TRANSL~1\ErPhn2\ErTray.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Nokia\Nokia PC Suite 6\pcsync2.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\Sony\BlueSpace\BlueSpaceNE.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
C:\WINDOWS\system32\wuauclt.exe
D:\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.totaltele...ays/default.asp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.club-vaio.sony-europe.com/
O1 - Hosts: 62.189.6.85 _sip._tls.sip5.phoneserve.com
O1 - Hosts: 62.189.6.85 _sip._ssl.sip5.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._tls.sip6.phoneserve.com
O1 - Hosts: 62.189.6.86 _sip._ssl.sip6.phoneserve.com
O1 - Hosts: 62.189.6.93 _sip._tls.sip7.phoneserve.com
O1 - Hosts: 62.189.6.93 _sip._ssl.sip7.phoneserve.com
O1 - Hosts: 62.189.6.78 _sip._tls.sip1.callserve.com
O1 - Hosts: 62.189.6.78 _sip._ssl.sip1.callserve.com
O1 - Hosts: 62.189.6.79 _sip._tls.sip2.callserve.com
O1 - Hosts: 62.189.6.79 _sip._ssl.sip2.callserve.com
O1 - Hosts: 62.189.6.108 _sip._tls.sip8.phoneserve.com
O1 - Hosts: 62.189.6.108 _sip._ssl.sip8.phoneserve.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [Switcher.exe] C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [USBTA] C:\WINDOWS\System32\usbtapnp.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [PDFCreatorClient] C:\Program Files\JawsSystems\Jaws PDF Creator\PDFClient.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [XTNDConnect PC - ErPhn2] C:\PROGRA~1\COMMON~1\XCPCSync\TRANSL~1\ErPhn2\ErTray.exe
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [PCDRealtime] C:\WINDOWS\realtime.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\pcsync2.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Startup: BlueSpace NE.lnk = C:\Program Files\Sony\BlueSpace\BlueSpaceNE.exe
O4 - Global Startup: PowerPanel.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.club-vaio.sony-europe.com/
O15 - Trusted Zone: *.sony-europe.com
O15 - Trusted Zone: *.sonystyle-europe.com
O15 - Trusted Zone: *.vaio-link.com
O16 - DPF: CEBdc - https://www.boi-bol....ts/dcApplet.cab
O16 - DPF: CEBdep - https://www.boi-bol....ependencies.cab
O16 - DPF: CEBsp - https://www.boi-bol....res/boiSpec.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...ta/SymAData.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://tlr.webex.co...bex/ieatgpc.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{EA9D28C0-376F-40DA-A2E4-579EEDED59AB}: NameServer = 217.196.224.136,217.196.225.136
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#9
DJS
Posted 24 November 2004 - 10:44 AM

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Now the error message ...

"Common Client User Session has encountered a problem and needs to close. We are sorry for the inconvenience."
Error Signature
AppName: ccapp.exe AppVer: 2.1.3.4 ModName: asengbay.dll
ModVer: 2004.1.4.17 Offset: 0000ef93


I hope this helps.

Thx
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#10
DJS
Posted 24 November 2004 - 10:48 AM

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And the running processes after ccApp closes

ogfile of HijackThis v1.98.2
Scan saved at 16:46:23, on 24/11/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\PDFCreatorMessages.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ICO.EXE
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\System32\usbtapnp.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\WINDOWS\System32\hphmon04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\JawsSystems\Jaws PDF Creator\PDFClient.exe
C:\PROGRA~1\COMMON~1\XCPCSync\TRANSL~1\ErPhn2\ErTray.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Nokia\Nokia PC Suite 6\pcsync2.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\Sony\BlueSpace\BlueSpaceNE.exe
C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe
D:\Downloads\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
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#11
admin
Posted 24 November 2004 - 11:50 AM

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This appears to be related to your Norton Antivirus, and Antispam.

I'd uninstall NAV using RNAV2003.exe:
http://service1.syma...001092114452606

See if the problem continues when NAV is uninstalled. Next reinstall NAV, run Live Update until all updates are applied.
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#12
DJS
Posted 25 November 2004 - 09:17 AM

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I had been running NAV 2004. I downloaded the 2005 upgrade and installed. Things looked as if they might work fine, but then ..."Symantec User Session has encountered a problem and needs to close"

Error signature as before..
AppName: ccapp.exe AppVer: 103.0.2.10 ModName: winspool.drv
ModVer: 5.1.2600.2180 Offset: 00006102.

So I now have
NAV 2005 (with 26Mb of updates)
Win XP Pro with SP2 (which contains the fix for a SP1 ntdll problem, or so we are told).

I also copied over the new ntdll.dll that you provided.

I suppose the next step is to remove NAV altogether and see if outlook works fine.
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#13
admin
Posted 25 November 2004 - 10:57 AM

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I suppose the next step is to remove NAV altogether and see if outlook works fine.

That's what I'd suggest.
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#14
DJS
Posted 26 November 2004 - 07:28 AM

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Well, I had decided to continue working with the problem in the background (accepting that I would have to send/revieve email as a batch and then have to reboot) so that I could continue with the day job - removing NAV etc. was put on hold until the weekend.

THen lo and behold, my outlook/ccAPP appears to be working correclty this morning. Perhaps the combination of the upgrade to NAV 2005 and a few reboots has kicked the system back into order (yeah right that sounds likely <_< ). But hey its working for the moment. So I will leave it alone until it falls over - although will make sure to keep NAV and SP2 upto date and run full scan exervy 2-3 days rather than just once a week.

Thanks for the support.
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