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Do I have a FALSE "Infected File"?

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I'm not sure if I'm even in the right forum! I'm afraid that I find this website somewhat difficult to understand (I am anything but a "geek"--I'm basically a computer novice). My problem is this: I currently have the free version of Ewido Security Suite 3.5, and under C:\Program Files\Netscape Internet Service\Dialer.exe, Ewido keeps finding an "Infected File" called "Heuristic.Win32.dialer". However, when I "remove" this "Infected File", I also COMPLETELY LOSE MY DIALER, and have to reinstall my Netscape ISP software in order to get it back! I am installing the ISP from a CD (which certainly should be free of spyware), yet Ewido STILL continues to find the aforementioned "Infected File" whenever I run an Ewido check! I have been told that Ewido sometimes finds "false positives," and I am wondering if this might be the case here (that I actually DON't have an infected file). I have also run the latest versions of Avast!, Ad-Aware, and Spybot, and NONE of them have found this "infected file" (only Ewido finds it). Can anyone help me? Thank you!
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