[DR M]

Chrissy,

 

Go to Settings > Network and Internet > Data usage

 

Under Overview, you'll see the total data usage from the last 30 days for Wi-Fi and Ethernet connections. Click the Usage details link to view network data usage for all your applications installed on your computer.

 

Take a screenshot of what you get. It will give us an idea of the applications that use the most data.

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[Chrissy26]

 

[Chrissy26]

Please see attached...

[Chrissy26]

It's not letting me attach the screenshot.

 

It says...

 

chrome.exe      4.37GB

system              1.85GB

firefox               938MB

updater.exe      211MB

 

And the rest are under 200MB

[Chrissy26]

Hi Dr M

 

Are you still there ?

[DR M]

Hi, Chrissy.

 

I am so sorry for the late reply. I have been sick.

 

The results you have provided about data usage for the last 30 days are completely normal. I don't see something concerning. 

[Chrissy26]

Hi Dr M

 

But when I go into my Telstra account, it shows that the actual data used is 19GB for April.

 

This doesn't correspond with the data report above, showing about 7GB for the past 30 days.

 

It seems that Telstra is charging me for 19GB, when only around 7GB has been used.

 

Would this be a Telstra issue ?

[DR M]

Hi, Chrissy. 
 
I don't know why this happens. 
 
My recommendation is:
 
1. Open a new topic at the Networking Forum here: https://www.geekstog.../11-networking/
    Describe the issue, telling that the computer is malware free. Hopefully, some other colleague whose area of knowledge covers this subject will reply.
 
2. Contact Telstra.

 

======================================
 
Since the computer is clean, as I already claimed...

The following tool will remove the tools we used as well as reset system restore points:

Download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please copy and paste its contents in your next reply.

Note: If there is a warning about this tool, go on to download it, since it is a false/positive. Choose More info and continue from there.