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Cannot Open Control Panel


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#1
JackieD22

JackieD22

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Everytime I try an open my control panel, I recieve an error message of, "Windows Explorer has encountered a problem and needs to shut down." This was happening before I installed the Service Pack 2, so someone suggested installing it, however it has now happened after installing. This is my father's comp. and I think he may have a heart attack if I can't fix it. PLEASE HELP! Thanks so much...
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#2
Metallica

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Hi JackieD22,

Which control panel exactly are you referring to?

Also, can you click the "More details"button in the error report and post what it says exactly?

Regards,

Pieter
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#3
JackieD22

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Start Menu...to Control Panel...where you can Add/Remove programs, or add programs. There is no place to click for more information. I can either send error report, or Don' send. When I send, the computer has already frozen.
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#4
Metallica

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That's not making it easier.

Can you check what the file-association for .cpl is?
If you don't know how, copy the part in bold below into the Start > Run command line and click OK

regedit /e c:\HKCRcpl.txt "HKEY_CLASSES_ROOT\.cpl"


Then find the file c:\HKCRcpl.txt and post the content

Regards,

Pieter
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#5
Metallica

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I'll probably need this one as well:


regedit /e c:\elements.txt "HKEY_CURRENT_USER\Control Panel"


The results will be written to c:\elements.txt

Regards,

Pieter
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#6
JackieD22

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I tried to copy and paste what you said, however it didn't work, so I went in there and did what I THOUGHT you were looking for. I hope this helps, but if it's wrong let me know and I will do whatever I need to.

HKEY_CLASSES_ROOT

(Default) REG_SZ {098f2470-bae0-11cd-b579-080002b30bfeb}


HKEY_CURRENT_USER I opened control panel and it had these two things:

(Default) REG_SZ (value not set)
Opened REG_DWORD 0x00000001(1)
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#7
Gregec

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You have a problem.......

Follow these steps:

- click in my signature hijackthis download it, chech for updates, and run it. Do not deleted any files!!!!!!!! Save the log paste it here.
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#8
Metallica

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Those are very strange results.

So Gregec is very likely right. Please follow his instructions, but also retry the ones in my first post.

(They are not as complicated as they seem. I just make them look that way. <_< )

Click Start > Run
In dialog box that opens copy an paste the line I posted:
regedit /e c:\HKCRcpl.txt "HKEY_CLASSES_ROOT\.cpl"
Click OK to execute the command.

Then doubleclick My Computer
Doubleclick the C: drive icon and find the file called c:\HKCRcpl.txt that was made using that command.
You can doubleclick it and copy and paste the content of that file to the forum.

Regards,

Pieter

Edited by Metallica, 23 November 2004 - 01:12 PM.

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