However, I spent all yesterday reading from Microsoft and Dell Support anything to do with the Service Pack 2 and Windows XP and believe there is a conflict between the security settings from Norton and Windows. One of the recommendations was to ensure that any updates needed from Dell are installed prior to installing the Service Pack 2. Since the SP2 was already installed I checked anyway and found that the nVidia drivers had an upgrade that had not been installed. I attempted to install it and mid installation I received a message that the software had not passed Windows Logo testing to verify its compatibility with Windows XP. I had the option to stop the installation so I did. To my surprise the software did install itself and shows up on the Control Panel. Another recommendation was to turn Windows Firewall Off. So I did. I also Scanned the C:\Drive and Defragmented it. Ran Ad-Aware, obtained the latest Live Updates from Norton and ran the virus check and re-booted. Things are still the same. Now when I tried to re-install Norton I got two error messages and could not load the software. Before I call Norton again, I though that one of you 'techies' may have come across this problem and knew how to solve it.
Please help me. I promise I will get out of using Hotmail as my e-mail provider. I believe they are the Genesis of my computer problem.
Palmy in distress!!!