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Control panel & explorer closes,


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#1
jeanie2600

jeanie2600

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My daughter let her virus definitions expire on her notebook and I think she may have a virus now. Everytime I start Windows Explorer, Control Panel, or Network Connection Wizard, they just open for a brief second and then close.

When I try to create a new connection to logon to Internet and update virus definitions, the Network COnnection Wizard only gives me the option" COnnect to Internet using broadband that does not require a login"....all the other choices are greyed out.

I cannot even create a dialup networking to logon to Internet now..any help is appreciated.

Thank you!
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#2
darth_ash

darth_ash

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If u suspect a malware infection, please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.
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