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iexplore will not launch


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#1
jadeinATL

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I am having the exact same problem as September on my wife's computer. (running XP Home) I plan to follow the steps Darth Ash is giving him, but my wife's version was an OEM and not an upgrade which may make a difference.

Help me Darth, you're my only hope.

(Well, maybe not only, but I don't want to have to reformat the computer.)

Oh yeah, I should mention that I have downloaded the Windows Spyware beta and run it, and then purchased (ouch) Registry Mechanic and run it. No impact on the problem. Nortons is running on the computer and is current and up-to-date. before installing Windows Spyware, I had run Spybot.

Edited by jadeinATL, 06 August 2005 - 07:25 AM.

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#2
darth_ash

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I was not talking about the Version of XP (i.e. OEM, Upgrade or Retail).
I asked him whether he had upgraded to SP2 or whether SP2 was pre-installed on his PC.
U may follow the same steps if u upgraded to SP2. Otherwise if ur PC came pre-installed with SP2 (usually for people who have purchaced Xp in the last 2-3 months), u can insert ur Windows XP CD and follow the steps.

Edited by darth_ash, 06 August 2005 - 08:10 AM.

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#3
jadeinATL

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Thanks. My computer was loaded with SP1 which I subsequently upgraded. I followed the steps and, as far as I can tell, the reinstall went through, but I still get the error when I try to launch ie.


I see Maverickfan is having the same problem as September and me. Looks like something contagious.

Edited by jadeinATL, 06 August 2005 - 08:23 AM.

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#4
darth_ash

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Can u post a HJT log.

Also, did u follow the steps i asked september in his topic in Post#2

Edited by darth_ash, 06 August 2005 - 08:33 AM.

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#5
jadeinATL

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I did do the steps. However, I did some searching while I was waiting for your reply and found a reference to a similar problem at another forum. They had solved the problem by uninstalling the google toolbar. I just tried it and it worked. IE started up. (Actually I uninstalled google toolbar and MSN Music Assistant.)

Kind of strange since Google toolbar has been on there for a year or more, but since it worked...


Found it here.

http://forums.wugnet...pict400785.html


thx!

Edited by jadeinATL, 06 August 2005 - 09:08 AM.

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#6
darth_ash

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No, thank U for letting us know that this problem can also be caused by BHOs.
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#7
jadeinATL

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Now aren't I bustin' with pride! I'm glad a dummy like me could contribute.

This is a great resource. Believe me, I'll be back.


jade - looking for shade in the - ATL
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