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Comp Froze At Windows Shutting Down process


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#1
Znender

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Hello,
After recently purchasing my HP Pavilion Desktop a1006n, I used it for a month and loaded quite a bit of files and progs onto it.
It worked quite well until recently i discovered a strange occurance on the comp.
Upon shutting down the comp, when it enters the login screen and stated that Windows Is Shutting Down, it freezes right there and i couldn't reboot the comp but was forced to use the power button to turn it off.
I couldn't find a definate solution to the problem on the internet and so i was wondering if u can help me?

thanks.
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#2
Tyger

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Windows installs updates at shutdown and some of the updates don't install together. You might try turning of automatic updates and doing it manually.
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#3
Znender

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it's not updates.
I know tat because i set the updates and my comp always warn me of the updates.
the comp just freezes completely when it reaches Windows Is Shutting Down.
It still occurs.
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#4
Znender

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*bump*
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#5
Znender

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After checking it out more.
I found out that the comp shut down but then the power is still on.
and the screen still displayed the shutting down part.
anyone know anything about it?
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#6
trodas

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ACPI support in BIOS.
Try enabling support for more recent ACPI specifications.

Winblows for sure installed something wrong (warn did not meant that M$ can't deploy fixes it think are critical and need to "fix" your machine - and as you see, it "fixed it"... ;) ) that did not properly shut the ACPI controled mobo down.


PS. power off did not mean much, there is still voltage to support Wake Up calls and such :tazz: I switching then machine off from the power line completely using own switch - witch also shut down the pump (watercooling), monitor, printer and sound system.
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#7
Znender

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well, when the comp is shutting down, the comp just goes frozen instead of turning off.
the mouse didn't work, and when i tried to restart the comp it just froze and didn't reboot.
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#8
Znender

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thanks for the help but after trying to use the PC Recovery it displayed the error message of
Stop: c000021a
so i searched the net and found out tat it was my recent installation of Norton GoBack tat was messing up my comp. i uninstalled it and it's working perfectly now.
thanks for the help
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