Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works


  • Please log in to reply

Lisa Collins

Lisa Collins

    New Member

  • Member
  • Pip
  • 4 posts
My parents are on dial up and their internet page keeps defaulting to res://shdocsv.dll/blank.htm. On the desktop there is an ad that says their computer might be infected with spyware or adware and to click "here to remove and I can't get this off. What can I do? Thanks
  • 0




    Visiting Staff

  • Member
  • PipPipPipPipPipPipPip
  • 4,746 posts
It's a browser hijack. Please follow all the steps here;

You will definately need to follow Step 5 if the preparation scans doesn't get the PC clean.. Hope this helps. ;)

- Rawe :tazz:
  • 0




  • Retired Staff
  • 19,711 posts
  • MVP
Hi Lisa! I have split your topic, and moved the Malware log to the Malware forum. Someone will be able to help you from there! :tazz:
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP