For example: When accessing her email system, via IE, my daughter attempts to access a link that is included in an email message, she hangs/waits (hour glass), receives a white screen and then the laptop free's...she does not make it out to the link. The indenticle problem happens when she is on a website and she attempts to access an article (which may try to redirect her to another site).
Her laptop has Windows XP Professional, Version: 6.0.2800.1106.xpsp2.030422-1633. The laptop has Ad-Aware SE and AVG installed and running. Her laptop works like a top other than this problem. I will note there are some adware infections in some of her regisrty files that Ad-Aware cannot delete...even after reboot.
I've compared her Internet Option settings with my work PC, which runs the same operating system, and all are the same. I've deleted cookies, files, etc...
Cannot solve this problem and she is leaving for school soon...please help!