[jharland]

I am having problems with Internet Explorer. The links on web pages don't work until the page is refreshed or don't work at all. It seems to be worse on secure web sites, where even refreshing doesn't work. Applicatiions executed from secure web sites, such as Raphosidy and Live 365 (uses real player to access radio stations) no longer work. I have loaded Mozilla Firefox to access the same pages and applications and it works fine.

I have run all of suggested cleaners/scanners required before posting and have eliminated problems found including msxmidi.exe but still have the reamaing problems above.

I would appreciate your help.

The log from HiJack this follows:

Logfile of HijackThis v1.99.1
Scan saved at 5:59:45 PM, on 8/9/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\trcboot.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\Personal Communications\PCS_AGNT.EXE
C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\LCFD.EXE
C:\WINDOWS\LogWatNT.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\CA\ETRUST~1\realmon.exe
C:\Program Files\QuickTime\qttask.exe
C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\lcfep.exe
c:\em\opt\tivoli\Mobile\mobile.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\PROGRA~1\MICROS~1\Office\OUTLOOK.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Zone Labs\Integrity Client\iclient.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\HJT\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://shdocpl.dll/asst.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {6AE1696A-8085-8B71-DC2D-DB7F171DD69C} - C:\WINDOWS\System32\ayjlqm.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [FastStart] C:\WINDOWS\system32\svcnut.exe home
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SwdisUsrPCN.bradstre-utk3va] "C:\em\opt\Tivoli\lcf\dat\1\cache\lib\w32-ix86\wdusrpcn.exe" "C:\em\opt\Tivoli\swdis\1\wdusrpcn.env"
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [QuickenSEMessage] C:\QUICKENW\QSEMSG.EXE
O4 - HKLM\..\Run: [Mobile] "c:\em\opt\tivoli\Mobile\epspawn.exe" -w "c:\em\opt\tivoli\Mobile" "c:\em\opt\tivoli\Mobile\mobile.exe"
O4 - HKLM\..\Run: [lcfep] C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\lcfep.exe -x
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HWINV2K] C:\Em\Bin\Tivoli_EM\HwInv2K.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 "EPSON Stylus CX5400" /O6 "USB001" /M "Stylus CX5400"
O4 - HKLM\..\Run: [BillMinder] C:\QUICKENW\BILLMIND.EXE
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O4 - HKLM\..\Run: [Zone Labs Client] "C:\PROGRA~1\ZONELA~1\INTEGR~1\iclient.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: PowerReg SchedulerV2.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O16 - DPF: Yahoo! Euchre - http://download.game...nts/y/et1_x.cab
O16 - DPF: Yahoo! Hearts - http://download.game...nts/y/ht1_x.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensave.../sinstaller.cab
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://encarta.msn.c...al/MSSurVid.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.c...ers/play365.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: Tivoli Endpoint (lcfd) - Unknown owner - C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\LCFD.EXE
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe
O23 - Service: TrcBoot - IBM Corporation - C:\WINDOWS\System32\drivers\trcboot.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

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Hi jharland

Please read through the instructions before you start (you may want to print this out).

Please set your system to show all files; please see here if you're unsure how to do this.

Please download and install AD-Aware se.
Click Here on how setup and use it - please make sure you update it first. Don't run yet.

Download Pocket Killbox and unzip it; save it to your Desktop. We may need it later.

Download Ewido Trojan’s and malware remover http://www.ewido.net/en/download/
This setup contains the free as well as the plus-version of the ewido security suite. After the installation, a free 14-day test version containing all the extensions of the plus-version will be activated. At the end of the test phase, the extensions of the plus version are deactivated and the freeware version can be used unlimited times. The purchased license code of the plus version can be entered at any time.
Ewido will auto-udate. Don't run yet

Reboot into Safe Mode: please see here if you are not sure how to do this.

Run Ewido full scan. Save the scan.log.

Clear out the files in the Prefetch folder. Go to start> run> type into the box Prefetch and delete all the files in that folder.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an check in the boxes, only next to these following items:
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://shdocpl.dll/asst.htm
O2 - BHO: (no name) - {6AE1696A-8085-8B71-DC2D-DB7F171DD69C} - C:\WINDOWS\System32\ayjlqm.dll (file missing)
O4 - HKLM\..\Run: [FastStart] C:\WINDOWS\system32\svcnut.exe home
O4 - HKLM\..\Run: [A70F6A1D-0195-42a2-934C-D8AC0F7C08EB] rundll32.exe E6F1873B.DLL,D9EBC318C
O4 - HKLM\..\Run: [98D0CE0C16B1] rundll32.exe D0CE0C16B1,D0CE0C16B1
O15 - ProtocolDefaults: 'http' protocol is in My Computer Zone, should be Internet Zone (HKLM)
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensave.../sinstaller.cab
Click on Fix Checked when finished and exit HijackThis.

Run Ad-aware se let it remove all it finds

Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure all are checked and then press *ok* to remove:

Run killbox and click the radio button that says Delete a file on reboot. For each of the files you could not delete, paste them one at a time into the full path of file to delete box and click the red circle with a white cross in it.
The program will ask you if you want to reboot; say No each time until the last one has been pasted in whereupon you should answer (Yes.)
Using Windows Explorer, locate the following files/folders, and delete them:
C:\WINDOWS\system32\svcnut.exe home

Let the system reboot as normal.

Please download, install and run this disk cleanup utility called Cleanup version 4.0!: http://downloads.ste...p/CleanUp40.exe
It will get rid of any malware which may be hiding in your temp folders ( a common hiding place). You will also regain a massive amount of disk space. Here is a tutorial which describes its usage: http://www.bleepingc...tutorial93.html
Check the custom settings to your liking under options, but be sure to delete temporary files and temporary internet files for all user profiles. Also, cleanout the prefetch folder and the recycle bin.When the scan has finnished click the close button
When prompted the system will log off to let it clean out the remaining files. when the log screen shows log back on and continue the fix.

Please run the following free, online virus scans.
http://www.pandasoft...n_principal.htm
Please post the log From Panda virus scan. We will need them to remove previous infections that have left files on your system.

[b]Run HijackThis and post the new log.

Kc

[jharland]

I have completed all of the steps you suggested. But the Panda ActiveScan quits on me when I scan the local disk or my computer. It blow me completely out of Explorer. I tried 3 times. Scanning my documents only works and shows no problems. Most every problem that I had reported seems to be working except when clicking on a link in a email it does not start Explorer. It only works whe Explorer is already open.

Here is the latest from HiJack this:

Logfile of HijackThis v1.99.1
Scan saved at 9:01:37 PM, on 8/11/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\drivers\trcboot.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\Program Files\Personal Communications\PCS_AGNT.EXE
C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\LCFD.EXE
C:\WINDOWS\LogWatNT.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\CA\ETRUST~1\realmon.exe
C:\Program Files\QuickTime\qttask.exe
C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\lcfep.exe
c:\em\opt\tivoli\Mobile\mobile.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE
C:\PROGRA~1\ZONELA~1\INTEGR~1\iclient.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\WINDOWS\System32\wuauclt.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SwdisUsrPCN.bradstre-utk3va] "C:\em\opt\Tivoli\lcf\dat\1\cache\lib\w32-ix86\wdusrpcn.exe" "C:\em\opt\Tivoli\swdis\1\wdusrpcn.env"
O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [QuickenSEMessage] C:\QUICKENW\QSEMSG.EXE
O4 - HKLM\..\Run: [Mobile] "c:\em\opt\tivoli\Mobile\epspawn.exe" -w "c:\em\opt\tivoli\Mobile" "c:\em\opt\tivoli\Mobile\mobile.exe"
O4 - HKLM\..\Run: [lcfep] C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\lcfep.exe -x
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HWINV2K] C:\Em\Bin\Tivoli_EM\HwInv2K.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON Stylus CX5400] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 "EPSON Stylus CX5400" /O6 "USB001" /M "Stylus CX5400"
O4 - HKLM\..\Run: [BillMinder] C:\QUICKENW\BILLMIND.EXE
O4 - HKLM\..\Run: [Zone Labs Client] "C:\PROGRA~1\ZONELA~1\INTEGR~1\iclient.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: PowerReg SchedulerV2.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .avi: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: Yahoo! Euchre - http://download.game...nts/y/et1_x.cab
O16 - DPF: Yahoo! Hearts - http://download.game...nts/y/ht1_x.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://encarta.msn.c...al/MSSurVid.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.c.../cpcScanner.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.c...ers/play365.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe
O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe
O23 - Service: Tivoli Endpoint (lcfd) - Unknown owner - C:\em\opt\Tivoli\lcf\bin\w32-ix86\mrt\LCFD.EXE
O23 - Service: Event Log Watch (LogWatch) - Unknown owner - C:\WINDOWS\LogWatNT.exe
O23 - Service: TrcBoot - IBM Corporation - C:\WINDOWS\System32\drivers\trcboot.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

[jharland]

No, Internet Explorer is still installed. The version is 6.0.2800.1106. Like I said in my last post, I think Explorer is working fine, except when Explorer is closed and I click on a link in an Email it does not open Explorer. If Explorer is already open it will take me to the link page fine.