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Blank Desktop on W2k Server and Workstations


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#1
piper

piper

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We have a Windows 2000 SMS with Windows 2000 workstations. Since August 4, I've had 2 workstations (and 2 different users) have issues with Windows not loading the desktop properly. Yesterday, the server did it. When Windows loads, the desktop is extremely slow to come up, but when it does, there are no icons. The Start button is active, and we can get to Task Manager. On one workstation, I restored a backup from 2 weeks prior and it fixed it. The other workstation had to be reloaded from scratch. The server is still in flux. The workstations can still communicate with the server and most everything running on the server seems to be running okay, except for Symantec Antivirus CE v9.0. Symantec console can't communicate with the server group. Symantec hadn't found any viruses in the the days leading up to Aug. 4, so I'm not sure what's happened. I ran Spybot on the server this morning and it didn't find anything. Any suggestions would be appreciated.
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#2
piper

piper

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We got our problem on the server fixed. I don't know what prompted the issue, (it happened the same day we had Microsoft updates), but something caused several services to hang in a "starting" or "stopping" state. This in turn caused other services to loop, time out, or otherwise not start properly. We disabled all the suspect services via the registry and manually uninstalled the applications. In our case, anything Symantec was affected, as well as the APC Battery monitoring software. As for the workstations, I can't pinpoint any common event that prompted them to behave this way.
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