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DESKTOPHIJACK


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#1
JERRY7413

JERRY7413

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HI!

I HAD THE VIRUS "W32.DESKTOPHIJACK". SOMEBODY HELPED ME TO GET RID OF THE VIRUS. I KNOW HE USED THE PROGRAM CALLED "SMITREM". I HAVE XP PRO.

THE PROBLEM IS THAT WHEN I LOG ON. IT TAKES A LONG TIME TILL IT LOADS MY SETTINGS. THEN WHEN I TRY RUNING THE PROGRAM THE COMPUTER FREEZES. SOMETIMES IT WORKS.

I AM RIGHT NOW WORKING IN SAFE MODE.

PLEASE HELP


JERRY
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#2
Kat

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Hello and welcome to GeeksToGo. I'm sorry you're having so much trouble. Did someone HERE help you? I see this was your first post. Did you have another user name to get help? Or did you try to help yourself using advice posted in other threads? This is perfectly ok to do, I just want to make sure we have as much information as possible so we can best help you.
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#3
JERRY7413

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YES WE GOT THE INFORMATION FROM HERE. HOWEVER I DO NOT THINK HE FOLLOWED ALL THE INSTRUCTIONS CORRECTLY.
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#4
Kat

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE .

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.

If you are still having problems after getting a clean bill of health from the malware expert, please return to this thread.

I am convinced that the problems you are having are still related to the virus. Please post the HijackThis log as instructed above so that we can properly help you! :tazz:
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