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Cant get rid of elite toolbar [RESOLVED]


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#1
Eirechild

Eirechild

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I would greatly appreciate some help with this. I have spent days trying to get rid of the elite toolbar from my comp.

Here is a copy of my hijack this file:

Logfile of HijackThis v1.99.1
Scan saved at 16:57:37, on 11/08/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\mousecrm.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\WINDOWS\System32\secsvc.exe
C:\WINDOWS\etb\pokapoka63.exe
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\unzipped\hijackthis\HijackThis.exe

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [Network Security] secsvc.exe
O4 - HKLM\..\Run: [Windows Management Instrumentation Driver] \WinMgmt.exe
O4 - HKLM\..\Run: [23526] `Ią
O4 - HKLM\..\Run: [System service63] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\Run: [System service62] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\RunServices: [Network Security] secsvc.exe
O4 - HKLM\..\RunServices: [Windows Management Instrumentation Driver] \WinMgmt.exe
O4 - HKLM\..\RunServices: [23526] `Ią
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [23526] `Ią
O4 - HKCU\..\RunServices: [23526] `Ią
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{8A563701-6F31-4195-BE4C-17F5FE449957}: NameServer = 62.231.32.10,62.231.32.11
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: Mouse Cursor Monitor (mousecrm) - Unknown owner - C:\WINDOWS\System32\mousecrm.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
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#2
tampabelle

tampabelle

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Hi Eirechild,


Please print out these instructions or copy them into a text file on your Desktop for easy access.

During the fix, u will be asked to fix some entries, delete some files or uninstall some programs. If in case, you do not see those entries / files / programs, please make a note of it. Continue with the fix and in your next post please inform me of all deviations from the fix prescribed.

1. Download Programs

Please download these programs and save them in a new folder on your desktop -

CleanUp
Ewido Security Suite

Install Ewido, and update the definitions to the newest files. Do NOT run a scan yet.


2. Remove Infections

Restart the PC in Safe Mode (repeatedly tap the F8 key when the PC is starting up).

Run CleanUp and delete all temp files including temporary internet files

Run Ewido full scan. Let it fix any items it finds.

3. Run Hijack This

Run Hijack This and click on scan. The following items need to be fixed -

O4 - HKLM\..\Run: [Network Security] secsvc.exe
O4 - HKLM\..\Run: [23526] `Ią
O4 - HKLM\..\Run: [System service63] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\Run: [System service62] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\RunServices: [Network Security] secsvc.exe
O4 - HKLM\..\RunServices: [23526] `Ią
O4 - HKCU\..\Run: [23526] `Ią
O4 - HKCU\..\RunServices: [23526] `Ią


Close all windows other than Hijack This. Check the boxes next to above items and click on Fix checked.

4. Delete Rogue files

Open Windows Explorer (right click on Start and then click on explore). Locate and delete the following folders and files -

Files
C:\WINDOWS\etb <---- Full folder

secsvc.exe
(Search for this file using the Windows Search function)


Clear out the files in the Prefetch folder. Go to start> run> type into the box Prefetch. It will open the folder Prefetch. Delete all the files in that folder. Dont delete the folder, only the files in it !!!!!!!!


Reboot the PC in Normal Mode.


Run Hijack This and post a fresh HJT log along with Ewido scan report.
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#3
Eirechild

Eirechild

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Hi Tampabelle, thank you so much for the help. The elite toolbar seems to be gone. I thought it was gone twice before and then come back again on start up but I am sure that this has worked. It is much apprediated as it was really driving me crazy.



Here are the HJT log and Ewido scan report:
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 02:02:32, 12/08/2005
+ Report-Checksum: 2C285D45

+ Scan result:

No infected objects found.


::Report End

Logfile of HijackThis v1.99.1
Scan saved at 01:40:38, on 12/08/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\imapi.exe
C:\unzipped\hijackthis\HijackThis.exe

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [Windows Management Instrumentation Driver] \WinMgmt.exe
O4 - HKLM\..\RunServices: [Windows Management Instrumentation Driver] \WinMgmt.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O12 - Plugin for .mov: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .mpeg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{8A563701-6F31-4195-BE4C-17F5FE449957}: NameServer = 62.231.32.10,62.231.32.11
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Mouse Cursor Monitor (mousecrm) - Unknown owner - C:\WINDOWS\System32\mousecrm.exe (file missing)
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
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#4
Eirechild

Eirechild

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Yes that has definatly worked. :tazz: I rebooted and no ETB - I have even got the google toolbar back again: altough it's a different version!!!

Once again, thank you Tampabelle

xxx
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#5
tampabelle

tampabelle

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Hi Eirechild,

CONGRATULATIONS !!! your PC is clean now :tazz:




I would recommend the following steps to keep your PC clean (especially Step 1 to install Service Pack 2 or SP2 and Step 8 now that your PC is clean) –

PREVENTIVE MEASURES FOR FUTURE

Operating System
1. Keep the Windows and Internet Explorer updated with the latest fixes. These fixes are available free from Microsoft. Click on Tools in the IE menu bar and then on Windows update. You can also use the following links

Windows security and critical updates
Internet Explorer security and critical updates

Also ensure that automatic updates are enabled for faster updation of the system.
(Right click on My Computer on your desktop, properties and Automatic Updates tab.


Anti-Virus Software
2. Keep your Anti-virus program updated with the latest definitions. Some of the common anti-virus programs in use are :

Norton Anti-Virus
McAfee Anti-Virus
AVG Anti-Virus --- freeware
Avast Home Edition --- freeware

Use only one anti-virus program as multiple such programs can create conflicts between themselves and severely hamper the performance of your PC.


Firewall
3. You should also have a good firewall. Here are 3 free ones available for personal use:
Sygate Personal Firewall, Kerio Personal Firewall, ZoneAlarm


Internet Browsers
4. Have robust explorer settings. It is preferable to use an internet browser other that IE as most of the malware is targetted at IE. In case you prefer to use IE, then download a list of innocent looking but harmful websites from IE-Spyad and install it on ur PC. IE-SPYAD puts over 5000 sites in your internet explorer's restricted zone, so you'll be protected when you visit innocent-looking sites that aren't really innocent at all.

Some alternate browsers I suggest are Firefox Mozilla Browser and Opera

Ensure that Security level, irrespective of whichever browser you use, is set at Medium or higher, restrict the usage of cookies and activeX components.


Spyware Protection
5. Have a wall of protection against spyware / adware by installing SpywareBlaster and SpywareGuard.

SpywareBlaster and SpywareGuard are by JavaCool and both are free programs.
SpywareBlaster will prevent spyware from being installed and consumes no system resources.
SpywareGuard offers realtime protection from spyware installation and browser hijack attempts. Both have free ongoing updates.


Spyware Removers
6. Install programs for scanning for malware and uninstalling them. Two of the best programs, both are freeware, are :

Spybot Search & Destroy - A powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.

AdAware SE Personal Edition - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.


Regular Maintenance of PC
7. Finally, invest some time for regular maintenance of your PC. Delete the temporary Internet files, temporary files, cookies etc. Click on Start button, Programs, Accessories, System Tools and run the program Disk Cleanup. Follow the instructions.

An alternate freeware software which can be used is CleanUp.

Keep your Registry clean. My favourite software is Registry First Aid. This is not a freeware but a trial version can be downloaded.


System Restore Points
8. Since your PC is currently clean, create a system restore point. A system restore would enable you to revert to the settings on the PC when the restore point was created. It is also a good idea to flush all earlier system restore points which may be containing infected files.

A. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

B. Restart your computer.

C. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.

System Restore will now be active again.


Go ahead and enjoy a clean PC !!!!!!!!!!!!!
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#6
tampabelle

tampabelle

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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