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Serious Connection and Program problems... [CLOSED]


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#1
awesomesteveh

awesomesteveh

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I have norton antivirus, ewido security suite, clean up, spyware doctor but yet I still cannot find where the malware on my computer is hiding........ When internet explorer starts up the start page doesn't show but instead some search aol site

http://slirsredirect.....I1d8Nknw Wm0=

appears. even when I go to internet options and change the start page it still shows up when I restart internet explorer......... All of my e-mail seems to have been wiped out, my earthlink total access program doesn't notify me of new e-mail, I have random restarts, constant connection problems and want to get to the bottom of this.... here is my hijackthis file....


Logfile of HijackThis v1.99.1
Scan saved at 12:01:49 PM, on 8/11/2005
Platform: Windows 2000 SP1 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\NavNT\vptray.exe
C:\WINNT\SYSTEM32\3cshtdwn.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\WINNT\System32\MsgSys.EXE
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINNT\System32\rsvp.exe
C:\Program Files\EarthLink TotalAccess\FastLane\IPClient.exe
C:\Program Files\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://slirsredirect.....I1d8Nknw Wm0=
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [Sygate Personall Firewall] Sygate32.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\RunServices: [Sygate Personall Firewall] Sygate32.exe
O4 - HKCU\..\Run: [Sygate Personall Firewall] Sygate32.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C448811E-31AA-42A5-AB9B-33EA72AEBEE7}: NameServer = 207.69.188.185 207.69.188.186
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: WIN32 (image) - Unknown owner - C:\WINNT\image.exe (file missing)
O23 - Service: MAPI Mail Client (MAPI) - Unknown owner - C:\WINNT\System32\mapi32.exe (file missing)
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
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#2
Armodeluxe

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Welcome to GeeksToGo

You have several worms on the computer. Let's try to rid of them.

Run HijackThis and click Scan. Put a check next to these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://slirsredirect.....I1d8Nknw Wm0=
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Sygate Personall Firewall] Sygate32.exe
O4 - HKLM\..\RunServices: [Sygate Personall Firewall] Sygate32.exe
O4 - HKCU\..\Run: [Sygate Personall Firewall] Sygate32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O23 - Service: WIN32 (image) - Unknown owner - C:\WINNT\image.exe (file missing)
O23 - Service: MAPI Mail Client (MAPI) - Unknown owner - C:\WINNT\System32\mapi32.exe (file missing)


Boot into Safe Mode:
Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Go to Start > Run and type: cmd
In the command window that opens type these lines hitting Enter after each line:

sc stop image
sc delete image
sc stop MAPI
sc delete MAPI
exit


Reconfigure Windows 2000 to show hidden files:
Double-click the My Computer icon on the Windows desktop.
Select the Tools menu and click Folder Options. Select the View Tab.

Under the Hidden files and folders heading select "Show hidden files and folders".
Uncheck the "Hide protected operating system files (recommended)" option.
Uncheck the "Hide file extensions for known file types" option.
Click Yes to confirm. Click OK.

Navigate to and delete this folder:

C:\Program Files\AOL\AOL Toolbar 2.0

Then delete these files if they exist:

C:\WINNT\image.exe
C:\WINNT\System32\mapi32.exe
C:\WINNT\System32\Sygate32.exe

Reboot back to normal mode.

Go here and make an online virus scan, let it delete whatever it can and save the results.

http://www.pandasoft...com/activescan/

Then come back and post a new log along with the Panda results.
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#3
Armodeluxe

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Let's please keep all correspondence in the thread. Please complete the rest of the instructions and we'll deal with that issue later.

Thank you.
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#4
awesomesteveh

awesomesteveh

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Logfile of HijackThis v1.99.1
Scan saved at 9:05:01 PM, on 8/15/2005
Platform: Windows 2000 SP1 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINNT\Explorer.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\NavNT\vptray.exe
C:\WINNT\SYSTEM32\3cshtdwn.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINNT\System32\MsgSys.EXE
C:\WINNT\System32\rsvp.exe
C:\Program Files\EarthLink TotalAccess\FastLane\IPClient.exe
C:\Program Files\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://slirsredirect.....I1d8Nknw Wm0=
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [Sygate Personall Firewall] Sygate32.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\RunServices: [Sygate Personall Firewall] Sygate32.exe
O4 - HKCU\..\Run: [Sygate Personall Firewall] Sygate32.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C448811E-31AA-42A5-AB9B-33EA72AEBEE7}: NameServer = 207.69.188.185 207.69.188.186
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: WIN32 (image) - Unknown owner - C:\WINNT\image.exe (file missing)
O23 - Service: MAPI Mail Client (MAPI) - Unknown owner - C:\WINNT\System32\mapi32.exe (file missing)
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe


There were three viruses found and cleaned by the panda program... I did everything but the command line stuff. Still having problems so take a look at this log
  • 0

#5
Armodeluxe

Armodeluxe

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You didn't post the Panda results..didn't you save them?

I forgot a line in my instructions..after putting a check to the entries in HijackThis we have to click Fix Checked..so let's do this again..

Run HijackThis and click Scan. Put a check next to these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://slirsredirect.....I1d8Nknw Wm0=
R3 - URLSearchHook: AOLTBSearch Class - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O4 - HKLM\..\Run: [Sygate Personall Firewall] Sygate32.exe
O4 - HKLM\..\RunServices: [Sygate Personall Firewall] Sygate32.exe
O4 - HKCU\..\Run: [Sygate Personall Firewall] Sygate32.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 2.0\aoltb.dll
O23 - Service: WIN32 (image) - Unknown owner - C:\WINNT\image.exe (file missing)
O23 - Service: MAPI Mail Client (MAPI) - Unknown owner - C:\WINNT\System32\mapi32.exe (file missing)


Close all other browsers and windows except HijackThis and click Fix Checked.

Click Start > Run type services.msc > OK
In the list of services find:
WIN32 (image)
Rightclick that line and choose Properties.
On the General tab Stop and set the service to disabled.
In HijackThis click Config > Misc Tools > Delete an NT service
In the dialog box paste: image

In the list of services find:
MAPI Mail Client (MAPI)
Rightclick that line and choose Properties.
On the General tab Stop and set the service to disabled.
In HijackThis click Config > Misc Tools > Delete an NT service
In the dialog box paste: MAPI

Reboot and post a new log.
  • 0

#6
awesomesteveh

awesomesteveh

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Sorry for the delay. Here's the new log

Logfile of HijackThis v1.99.1
Scan saved at 10:33:07 PM, on 8/31/2005
Platform: Windows 2000 SP1 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\WINNT\SYSTEM32\3cshtdwn.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINNT\System32\MsgSys.EXE
C:\WINNT\System32\rsvp.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\EarthLink TotalAccess\FastLane\IPClient.exe
C:\Program Files\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C448811E-31AA-42A5-AB9B-33EA72AEBEE7}: NameServer = 207.69.188.185 207.69.188.186
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
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#7
Armodeluxe

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That log looks clean now..

Also you can fix this line if you don't want to see aol on your right click..

O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html

How is the computer behaving now? Any problems left? And did you run the Panda scan?
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#8
awesomesteveh

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EVen though my panda scan comes up clean, I accidently overwrote the ewido scan that gave me a trojan detection........ I'm STILL having problems with random restarts and not being able to surf internet explorer... Anyways the trojan that was found was trojandownloader.small.bem... Maybe this will help me clean this pest... Ican't download, I can't surf, I can't do anything........ The panda scan keeps coming clean... It's ridiculous
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#9
Armodeluxe

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Make a new scan with Ewido and post the log for me..

Copy the text in the box below to Notepad. In Notepad go to File>Save As

In the drop down box at the bottom choose "All Files", name it Fixie.reg and save it on your desktop. Then double click on Fixie.reg to merge it with the registry..next, open IE
go to Tools>Reset Web Settings..

Did that help?

REGEDIT4 

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search] 
"SearchAssistant"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm" 
"CustomizeSearch"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchcust.htm" 
"Default_Search_URL"="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"Default_Search_URL"="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
"Search Page"="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"

[HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main]
"Search Page"="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
"Search Bar"="http://g.msn.com/0SEENUS/SAOS01"

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchUrl] 
""="http://home.microsoft.com/access/autosearch.asp?p=%s" 

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\main] 
"Search Page"="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
"Search Bar"="http://search.msn.com/spbasic.htm"
"Use Custom Search URL"= dword:00000000

[-HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]

; reset default entries for XP\IE6

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{CFBFAE00-17A6-11D0-99CB-00C04FD64497}"="" 

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\URL]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\URL]

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\URL\DefaultPrefix]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\URL\DefaultPrefix]
@="http://"

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\URL\Prefixes]

; reset default entries for XP\IE6

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\URL\Prefixes]
"ftp"="ftp://"
"gopher"="gopher://"
"home"="http://"
"mosaic"="http://"
"www"="http://"

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AboutURLs]

; reset default entries for XP\IE6

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\AboutURLs]
"NavigationFailure"="res://shdoclc.dll/navcancl.htm"
"DesktopItemNavigationFailure"="res://shdoclc.dll/navcancl.htm"
"NavigationCanceled"="res://shdoclc.dll/navcancl.htm"
"OfflineInformation"="res://shdoclc.dll/offcancl.htm"
"Home"=dword:0000010e
"blank"="res://mshtml.dll/blank.htm"
"PostNotCached"="res://mshtml.dll/repost.htm"
"mozilla"="res://mshtml.dll/about.moz"

; reset Windows Placement

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Window_Placement"=-

; reset Toolbars data

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"ITBarLayout"=-

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#10
awesomesteveh

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It helped for a little bitr... But I think I'm slowly digressing I'm still having probs.... Here's my ewido scan results


ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 11:03:16 PM, 9/8/2005
+ Report-Checksum: 9B2FBA87

+ Scan result:

HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Spyware.Alexa : Cleaned with backup
C:\Documents and Settings\Hayden Family\Application Data\Earthlink\6.0\publicenemyx@earthlink.net\Cookies\hayden family@2o7[2].txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\Documents and Settings\Hayden Family\Application Data\Earthlink\6.0\publicenemyx@earthlink.net\Cookies\hayden family@ad.yieldmanager[1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\Hayden Family\Application Data\Earthlink\6.0\publicenemyx@earthlink.net\Cookies\hayden family@as-us.falkag[2].txt -> Spyware.Cookie.Falkag : Cleaned with backup
C:\Documents and Settings\Hayden Family\Application Data\Earthlink\6.0\publicenemyx@earthlink.net\Cookies\hayden family@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Hayden Family\Application Data\Earthlink\6.0\publicenemyx@earthlink.net\Cookies\hayden family@paypopup[1].txt -> Spyware.Cookie.Paypopup : Cleaned with backup
C:\Documents and Settings\Hayden Family\Application Data\Earthlink\6.0\publicenemyx@earthlink.net\Cookies\hayden family@trafficmp[2].txt -> Spyware.Cookie.Trafficmp : Cleaned with backup
C:\Documents and Settings\Hayden Family\Application Data\Earthlink\6.0\publicenemyx@earthlink.net\Cookies\hayden family@valueclick[2].txt -> Spyware.Cookie.Valueclick : Cleaned with backup
C:\Documents and Settings\Hayden Family\Cookies\hayden family@advertising[2].txt -> Spyware.Cookie.Advertising : Cleaned with backup
C:\Documents and Settings\Hayden Family\Cookies\hayden family@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\Hayden Family\Cookies\hayden family@servedby.advertising[1].txt -> Spyware.Cookie.Advertising : Cleaned with backup


::Report End
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#11
Armodeluxe

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If you can't use IE how were you able to perform the Panda scan? Do you have another browser installed on the computer?

Also, let me see a new HijackThis log..
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#12
awesomesteveh

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Alright..... I'm convinced that this is a trojan/virus that blocks your connection. Many Many times I'll get an error message that says I can't connect because my modem or connection device was not found....... Then I try a couple more times get the message but finally I connect........... Yeah.... I just got the message a minute ago so yeah......
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#13
Armodeluxe

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I'll ask again, are you using another browser? Also, please post a new HijackThis log.
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#14
awesomesteveh

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Alright no I am not using a different browser but here's what happens........ I'll get connected have a great connection for about 10-20 minutes and then it'll like go dead...... I can't download, can't run any update services on any programs........ Basically I'm still connected to the Internet but my connection is dead........... So it affects more than just ie............ My earthlink taskbar automatically closes for some odd reason also........


Here's the new log

Logfile of HijackThis v1.99.1
Scan saved at 12:09:06 AM, on 9/10/2005
Platform: Windows 2000 SP1 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\Explorer.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\WINNT\SYSTEM32\3cshtdwn.exe
C:\WINNT\SYSTEM32\3cmlink.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINNT\System32\MsgSys.EXE
C:\WINNT\System32\rsvp.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
C:\Program Files\EarthLink TotalAccess\FastLane\IPClient.exe
C:\Program Files\hijack this\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net/
O2 - BHO: EarthLink Popup Blocker - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Pop-Up Blocker - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [3c1807pd] C:\WINNT\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Free Download Manager] C:\Program Files\Free Download Manager\fdm.exe -autorun
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar Search - res://c:\program files\aol\aol toolbar 2.0\aoltbhtml.dll/search.html
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1126056750504
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C448811E-31AA-42A5-AB9B-33EA72AEBEE7}: NameServer = 207.69.188.185 207.69.188.186
O20 - Winlogon Notify: NavLogon - C:\WINNT\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
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#15
Armodeluxe

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The log looks clean..

From what you're describing could be an overheating problem, did you ever check for that? Here's a page with tips on checking for overheating..

http://www.pcguide.c...x/ggen02-c.html

When you experience this does an immediate reboot make it back to normal? That's worth checking too..
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