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Trying to assist an employee running Win98SE who has the Smitfraud.c/W32 desktop hijack virus. Desktop is frozen; booting into Normal mode does not allow any desktop icons to be opened and the Start button does not work; booting into SAFE mode does not allow any desktop icons to be accessed (mouse cursor moves but can't click on anything). If I boot into SAFE mode with Command prompt, is there anything I can do to begin the clean-up process? I have all the required programs (HijackThis, Ad-Aware, Killbox, etc.) on another PC, but this infected PC's CD-ROM drive will not be recognized in the current infected state. I am not familiar with any command prompts so I need some assistance with even this basic process.


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