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ABI/Nail/Thnall1a.exe chronic issues [CLOSED]


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#1
dmarasmith

dmarasmith

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I have been fighting with this computer (off and on) for too long.

I have all the required tools:
Ad Aware
MS Anti-Spyware
CWSShedder
Nailfix
HijackThis
SpybotS&D
Norton AV (I have ewido on another computer that is much less sick)

The following is my HijackThis Log

Logfile of HijackThis v1.99.1
Scan saved at 2:26:47 PM, on 8/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe
c:\windows\system32\fqhqrp.exe
C:\WINDOWS\etb\pokapoka63.exe
C:\WINDOWS\system32\pbnaoq.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\NETGEAR\WPN111 Configuration Utility\wpn111.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\Dantz\RETROS~1\retrospect.exe
C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
C:\Documents and Settings\David\Desktop\Anti-Spyware Stuff\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe
O4 - HKLM\..\Run: [RetroExpress] C:\PROGRA~1\Dantz\RETROS~1\RetroExpress.exe /h
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [exp.exe] C:\WINDOWS\system32\exp.exe
O4 - HKLM\..\Run: [System service62] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [System service63] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\pbnaoq.exe reg_run
O4 - HKLM\..\Run: [fbmxem] c:\windows\system32\fqhqrp.exe r
O4 - HKCU\..\Run: [KB5nRSN4U] umavoica.exe
O4 - HKCU\..\Run: [CAS Client] "C:\Program Files\Cas\Client\casclient.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\MSMSGS.EXE" /background
O4 - HKCU\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKCU\..\Run: [CasStub] C:\Program Files\CasStub\casstub.exe -run
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: MA111 Configuration Utility.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: NETGEAR WPN111 Smart Wizard.lnk = ?
O16 - DPF: {05317530-B882-449D-9421-18D94FA3ED34} (OSInfo Control) - http://www.sis.com/s...tect/OSInfo.cab
O16 - DPF: {16095503-786F-4097-AED6-5D567A26D760} (SiS_OCX Control) - http://www.sis.com/s...utodetectNT.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://appldnld.m7z....iTunesSetup.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1120192241640
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Retrospect Express HD Launcher (RetroExpLauncher) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\retrorun.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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#2
Armodeluxe

Armodeluxe

    Member 2k

  • Retired Staff
  • 2,744 posts
Hi dmarasmith, welcome to GeeksToGo

Please download ewido security suite it is a free version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
  • Exit ewido. DO NOT scan yet.
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

Download CleanUp
Install the program, dont run it yet, we will later.

Please download this file: Nailfix Utility
Save it to your desktop.
DO NOT run it yet.

Please download this file also:LQFix.zip Unzip it to your desktop, but don't run it yet.

Download dsrfix.zip
Save it to your desktop.
  • Unzip dsrfix.zip and extract it to your desktop.
  • This will create a new folder on your desktop named dsrfix.
  • Do Not open that folder yet.
Please download APT and unzip the contents to a new folder on your desktop.
  • Open the folder you just created and click on apt.exe and search in the window for c:\windows\system32\fqhqrp.exe.
  • Open your C:\Windows\system32 folder and search for fqhqrp.exe.
    Don't delete it yet, just leave the system32 folder open so you can see the bad file.
  • In APT again, Select fqhqrp.exe and Click Kill3
  • Then immediately delete fqhqrp.exe from your system32 folder.
Close APT.

To reboot into SafeMode with Windows XP, you can follow these steps from Microsoft:

Next, please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, start tapping press F8 key.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
Once in Safe Mode, please double-click on nailfix.exe.
Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

Next, find LQFix.bat on your desktop and double click to run.

Now open ewido and do a scan of your system.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will be prompted to clean the first infection.
  • Select "Perform action on all infections", then proceed.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Now scan with HJT and place a checkmark next to each of the following items:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearch.drs...esearch.cgi?id=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://websearch.drs...esearch.cgi?id=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://websearch.drs...esearch.cgi?id=
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = websearch.drsnsrch.com/q.cgi?q=
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: Band Class - {00F1D395-4744-40f0-A611-980F61AE2C59} - C:\WINDOWS\dsr.dll
O4 - HKLM\..\Run: [exp.exe] C:\WINDOWS\system32\exp.exe
O4 - HKLM\..\Run: [System service62] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [System service63] C:\WINDOWS\etb\pokapoka63.exe
O4 - HKLM\..\Run: [winsync] C:\WINDOWS\system32\pbnaoq.exe reg_run
O4 - HKLM\..\Run: [fbmxem] c:\windows\system32\fqhqrp.exe r
O4 - HKCU\..\Run: [KB5nRSN4U] umavoica.exe
O4 - HKCU\..\Run: [CAS Client] "C:\Program Files\Cas\Client\casclient.exe"
O4 - HKCU\..\Run: [CasStub] C:\Program Files\CasStub\casstub.exe -run
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe


Close all open windows except for HJT, then click the Fix Checked button. Close HJT.

Now open the folder dsrfix on your desktop.
  • Double-Click on dsrfix.bat
  • A window will pop up briefly then close, this is normal.
Enable show hidden files and folders:

* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK

Go to Control Panel Add/Remove Programs and uninstall these if found:

Cas
CasStub


Now using Windows Explorer find and remove the following folders/files if they still exist:

C:\WINDOWS\system32\exp.exe
C:\WINDOWS\etb
C:\WINDOWS\system32\pbnaoq.exe
C:\Program Files\Cas
C:\Program Files\CasStub
C:\WINDOWS\svcproc.exe
umavoica.exe look for this file first in C:\WINDOWS and C:\WINDOWS\system32, if not there make a search

Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp
  • Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
  • When CleanUp starts go to the Options button (right side of CleanUp screen)
  • Move the arrow down to "Custom CleanUp!"
  • Now place a checkmark next to the following (Make sure nothing else is checked!):
    • Delete Cookies
      This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
    • Empty Recycle Bins
    • Delete Prefetch files
    • Cleanup! All Users
  • Click OK
  • Then click on the CleanUp button. This will take a short while, let it do its thing.
  • When asked to reboot system select No
  • Close CleanUp
Finally, restart your computer back into Normal Mode and please post a new HJT log, as well as the ewido report log from the Ewido scan by using Add Reply
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#3
Armodeluxe

Armodeluxe

    Member 2k

  • Retired Staff
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Hi dmarasmith,

I forgot to include in my previous instructions:

We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.

Open Microsoft AntiSpyware.
Click on Tools, Settings.
In the left pane, click on Real-time Protection.
Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.

Please disable it prior to the fixes.
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#4
Armodeluxe

Armodeluxe

    Member 2k

  • Retired Staff
  • 2,744 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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