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verizon DSL/MSN components

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I am a past Verizon DSL/MSN premium customer and have been trying to remove the Verizon tag from my MSN account so that I can upgrade to MSN 9 and also access all the MSN accounts I had while with Verizon.
I have been on the phone with technicians from MSN at levels I didn't know existed and they can't remove the Verizon tag.
Verizon, believe it or not, says that since I am no longer a customer they cannot help me with customer service!!!! eventhough they gave me the blasted software in the first place.
I/We (msn people) have tried *everything* and nothing seems to wwork: not Add/Remove programs; not removing verizon from the registry....nothing. Whenver I try ot use add/remove I receive a security message which says "cannot delete inconv.dll. the source file maybe in use." The same thing happens when I try to delete winpoet.
Help! Help! Help! :mad: :mad: :mad: :mad: :mad: :mad: :mad:
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Have you tried it in safe mode? Restart your computer and immediately after the first screen you see start pressing F8 and then you will be given a list of choices. Pick "Safe Mode". Try uninstalling like that.

-=jonnyrotten=- <_<
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exactly what do you mean with a verizon tag? a tag on the msn account you had or on software on your comp?
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