This is what she has told me: "When I go to My computer or Internet, it won't let me. Then this popup appered and It says:
"This program has performed an illegal opereation and will be shut down, if the problem persists, contact the program vendor."
So, I clicked close but this other popup says "An error occured while with Explorer. If this problem contuinues, Restart your computer."
My friend is really eager to fix this and I'm trying to help her out a little, too. Any help would be appreciated. Thanks!
Oh and also here is the error message details:
EXPLORER caused an invalid page fault in
module <unknown> at 0000:00477de9.
EAX=018ae039 CS=017f EIP=00477de9 EFLGS=00010a92
EBX=00000100 SS=0187 ESP=018ae07c EBP=018ae09b
ECX=0000000e DS=0187 ESI=03f7bb5c FS=9e97
EDX=0000000d ES=0187 EDI=018ae0dc GS=0000
Bytes at CS:EIP:
00 01 00 10 00 00 00 00 00 00 00 00 00 00 00 00
bfb9ab76 00000388 00000001 018ae0dc 00000001 00000001 0