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dr watson Postmortem problem [CLOSED]


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#1
schredder

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When I turn the computer on it will cycle through start up untill it reaches a point where it delivers the Dr watson Postmortem Debugger message. I hit send or don't send report and it goes away. However my cursor will move but will not respond to open any commands, or programs. The toolbar in the lower right hand corner also showes non of the programs, Ie, my connections, wireless connection, printer, virus, firewall ect...... I use an up to date Norton System works program. Have religously run win updates, and virus definitions.
also have run spybot about once a week.

I have run throough all the pre requsite tools you have stated.

Clean up
Ad Ware SE
cw shredder
Spy bot S&D
Trojan Hunter

Since i am unable to get on line there are some of the remedies I am unable to do.
Most of these programs I have copied and transfered them over so that I can run them in diagnostig mode or safe mode only.
Since I run my small business from this computer, I am in bad shape here till I get this fixed, YOur help will be greatly! appreciated.


Logfile of HijackThis v1.99.1
Scan saved at 8:49:47 PM, on 8/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Mark Berid\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =http://business.dellnet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://google.icq.co...earch_frame.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://google.icq.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netzero.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://business.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ms101.mysearc...sa/srchlft.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://business.dellnet.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ms101.mysearc...sa/srchlft.html
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://my.netzero.ne...00&N=PLPVOC&O=I
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R3 - URLSearchHook: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\Program Files\ICQToolbar\toolbaru.dll
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.../7_0/home.html"); (C:\Documents and Settings\Mark Berid\Application Data\Mozilla\Profiles\default\re57687l.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_02.src"); (C:\Documents and Settings\Mark Berid\Application Data\Mozilla\Profiles\default\re57687l.slt\prefs.js)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: (no name) - {82315A18-6CFB-44a7-BDFD-90E36537C252} - (no file)
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {82315A18-6CFB-44a7-BDFD-90E36537C252} - (no file)
O3 - Toolbar: ICQ Toolbar - {855F3B16-6D32-4fe6-8A56-BBB695989046} - C:\Program Files\ICQToolbar\toolbaru.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [EasyMessage] C:\Program Files\Easy Message\em2.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O8 - Extra context menu item: &ICQ Toolbar Search - res://C:\Program Files\ICQToolbar\toolbaru.dll/SEARCH.HTML
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - http://www.futuredia...combo/setup.exe
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#2
kool808

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Posted Image to Geeks to Go!. Sorry about the delay in getting to your post, we have been very busy.

Do you still require help or are your problems resolved?

Please let me know and if you still require assistance, please post a fresh HJT log in this topic.

Regards,

Philip Posted Image
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#3
kool808

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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