Can't get past welcome screen
#1
Posted 15 August 2005 - 01:33 PM
#2
Posted 15 August 2005 - 07:50 PM
Hi - I am having real problems with my son's pc, first off please bear with me as I am not at all technically able! We can't log on, we get as far as the welcome screen but when you put in the password next to the person's name it just hangs. I can log on in safe mode. I notice he has "PSGuard" icon on the desktop. I have tried to reboot from the XP disc but I can't change the settings. Any ideas gratefully received
In safe mode, START>RUN>lusrmgr.msc [enter]
(on XP home it might not be available, just go to users in control panel)
then create a new admin user and copy the old profile to the new profile (you may need to login once with the new user)
Right click my computer (or window-break) >properties>advanced>user profiles - settings
then user "copy to" to copy to the new user's profile.
#3
Posted 16 August 2005 - 07:36 AM
#4
Posted 18 August 2005 - 07:38 PM
#5
Posted 19 August 2005 - 08:32 AM
thanks!
#6
Posted 19 August 2005 - 01:52 PM
If you login with any other profile in normal or safe mode, does it still hang?
#7
Posted 19 August 2005 - 02:05 PM
#8
Posted 19 August 2005 - 02:06 PM
also maybe put your xp cd in the machine and do run > sfc /scannow
#9
Posted 19 August 2005 - 02:11 PM
#10
Posted 19 August 2005 - 02:30 PM
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