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Winfixer, aurora, and more... Help me! [CLOSED]


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#16
Kristy

Kristy

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Hello ravensong,

Sorry about the wait.

Please download a-squared from here, and run a scan.

If it gives you an option to save a log, save it and paste it here along with a fresh HijackThis log.

~Kristy :tazz:
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#17
ravensong

ravensong

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sorry for the delay, I've been having internet difficulties. Anyway, here's a report from A2, Hijackthis, and spysweeper for good measure. Unfortunately, Spysweeper still finds abetterinternet. I watched the files carefully as it scanned this time, and I believe the file was in a folder called /software/aurora somewhere on C:/ but I ran a search for the folder and I couldn't find anything. I also looked for it manually in C:/windows but nothing was obvious to me. Anyway, I hope this helps.

a² Report
Filename Diagnosis
C:\Documents and Settings\Owner\Desktop\Internet & computer tools\nailfix\Process.exe Riskware.RiskTool.Win32.Processor.20
C:\Program Files\BackWeb\BackWeb Client\6.2.3.66L\Program\runner.exe Adware.BackWeb.a
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe Adware.BackWeb.a
C:\WINDOWS\system32\dpbtmd.exe.tcf Adware.Adstart.i

Logfile of HijackThis v1.99.1
Scan saved at 10:04:14 PM, on 9/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
E:\setup\hpzgat01.exe
C:\Program Files\HP\digital imaging\bin\hpqtra08.exe
C:\Program Files\Jasc Software Inc\Paint Shop Pro 7\psp.exe
C:\Program Files\a2\a2guard.exe
C:\Program Files\Opera\Opera.exe
C:\HTJ\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [NAV CfgWiz] c:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [a-squared] "C:\Program Files\a2\a2guard.exe"
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll/search.htm
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0000.1110\en-us\msntabres.dll/229?19ca6041df94a8b8ec74e797ada3ff4
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0000.1110\en-us\msntabres.dll/230?19ca6041df94a8b8ec74e797ada3ff4
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (HKCU)
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe

Spysweeper Session Log:
10:14 PM: |··· Start of Session, Monday, September 05, 2005 ···|
10:14 PM: Spy Sweeper started
10:14 PM: Sweep initiated using definitions version 519
10:14 PM: Starting Memory Sweep
10:26 PM: Memory Sweep Complete, Elapsed Time: 00:12:10
10:26 PM: Starting Registry Sweep
10:27 PM: Found Adware: abetterinternet
10:27 PM: HKU\WRSS_Profile_S-1-5-21-2890251762-598022633-3150236841-500\software\aurora\ (18 subtraces) (ID = 360174)
10:27 PM: Registry Sweep Complete, Elapsed Time:00:00:21
10:27 PM: Starting Cookie Sweep
10:27 PM: Cookie Sweep Complete, Elapsed Time: 00:00:00
10:27 PM: Starting File Sweep
10:27 PM: Warning: Failed to open file "c:\hiberfil.sys". The process cannot access the file because it is being used by another process
10:27 PM: Warning: Failed to open file "c:\pagefile.sys". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\localservice\ntuser.dat". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\localservice\ntuser.dat.log". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\localservice\local settings\application data\microsoft\windows\usrclass.dat". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\localservice\local settings\application data\microsoft\windows\usrclass.dat.log". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\networkservice\ntuser.dat". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\networkservice\ntuser.dat.log". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\networkservice\local settings\application data\microsoft\windows\usrclass.dat". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\networkservice\local settings\application data\microsoft\windows\usrclass.dat.log". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\owner\ntuser.dat". The process cannot access the file because it is being used by another process
10:28 PM: Warning: Failed to open file "c:\documents and settings\owner\ntuser.dat.log". The process cannot access the file because it is being used by another process
10:32 PM: Warning: Failed to open file "c:\documents and settings\owner\local settings\application data\microsoft\windows\usrclass.dat". The process cannot access the file because it is being used by another process
10:32 PM: Warning: Failed to open file "c:\documents and settings\owner\local settings\application data\microsoft\windows\usrclass.dat.log". The process cannot access the file because it is being used by another process
10:35 PM: Warning: Failed to open file "c:\documents and settings\owner\local settings\temp\hsperfdata_owner\412". Access is denied
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\default". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\default.log". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\sam". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\sam.log". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\security". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\security.log". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\software". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\software.log". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\system". The process cannot access the file because it is being used by another process
11:07 PM: Warning: Failed to open file "c:\windows\system32\config\system.log". The process cannot access the file because it is being used by another process
11:10 PM: File Sweep Complete, Elapsed Time: 00:43:28
11:10 PM: Full Sweep has completed. Elapsed time 00:46:27
11:10 PM: Traces Found: 19
11:11 PM: Removal process initiated
11:12 PM: Quarantining All Traces: abetterinternet
11:12 PM: Removal process completed. Elapsed time 00:00:14
  • 0

#18
andydf

andydf

    Visiting Staff

  • Visiting Consultant
  • 1,660 posts
Hi ravensong

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Download CleanUp
Install the program, dont run it yet, we will later.

Please download this file: Nailfix Utility
Save it to your desktop.
DO NOT run it yet.

Download dsrfix.zip
Save it to your desktop.
  • Unzip dsrfix.zip and extract it to your desktop.
  • This will create a new folder on your desktop named dsrfix.
  • Do Not open that folder yet.

    To reboot into SafeMode with Windows XP, you can follow these steps from Microsoft:

    Next, please reboot your computer in SafeMode by doing the following:
    • Restart your computer
    • After hearing your computer beep once during startup, but before the Windows icon appears, start tapping press F8 key.
    • Instead of Windows loading as normal, a menu should appear
    • Select the first option, to run Windows in Safe Mode.
    Once in Safe Mode, please double-click on nailfix.exe.
    Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
    Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

    Now open ewido and do a scan of your system.
    • Click on scanner
    • Click on Complete System Scan and the scan will begin. During the scan please make sure all windows are closed.
    • You will be prompted to clean the first infection.
    • Select "Perform action on all infections", then proceed.
    • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
    • Click Save report.
    • Save the report .txt file to your desktop or a location where you can find it easily.
    Now open the folder dsrfix on your desktop.
    • Double-Click on dsrfix.bat
    • A window will pop up briefly then close, this is normal.
    Now run the CleanUp program:

    *IMPORTANT NOTE*
    CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
    If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

    Running CleanUp
    • Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
    • When CleanUp starts go to the Options button (right side of CleanUp screen)
    • Move the arrow down to "Custom CleanUp!"
    • Now place a checkmark next to the following (Make sure nothing else is checked!):
      [list]
    • Delete Cookies
      This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
    • Empty Recycle Bins
    • Delete Prefetch files
    • Cleanup! All Users
  • Click OK
  • Then click on the CleanUp button. This will take a short while, let it do its thing.
  • When asked to reboot system select No
  • Close CleanUp
Finally, restart your computer back into Normal Mode and please post a new HJT log, as well as the ewido report log from the Ewido scan by using Add Reply

Andy :tazz:
  • 0

#19
ravensong

ravensong

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Hi Andy!

I don't know if this has anything to do with the malware on my system or not, but my print spooler keeps stopping. It's a new printer, so it may just not be set up right, but I thought I'd run it by you just to make sure it's not being caused by the malware.

Here's a log from ewido, htj, and spysweeper for good measure. Spysweeper STILL finds abetterinternet (for some reason it can't seem to quarantine this) along with 2 others I've never seen before which seem to be gone now.

Thanks!

EWIDO:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 1:42:08 AM, 9/11/2005
+ Report-Checksum: DFC0C761

+ Scan result:

:mozilla.33:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.Casalemedia : Error during cleaning
:mozilla.34:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.Casalemedia : Error during cleaning
:mozilla.35:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.Casalemedia : Error during cleaning
:mozilla.45:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.46:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.47:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.48:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.49:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.50:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.51:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.Overture : Error during cleaning
:mozilla.86:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.Liveperson : Error during cleaning
:mozilla.87:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.Liveperson : Error during cleaning
:mozilla.88:C:\Program Files\Support.com\backup\co\cookies.txt\7330_5a0f06d63_/cookies.txt -> Spyware.Cookie.Liveperson : Error during cleaning
:mozilla.7:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Statcounter : Error during cleaning
:mozilla.31:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Overture : Error during cleaning
:mozilla.32:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.33:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.34:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.35:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.36:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.37:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.38:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.2o7 : Error during cleaning
:mozilla.40:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Falkag : Error during cleaning
:mozilla.44:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Casalemedia : Error during cleaning
:mozilla.45:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Casalemedia : Error during cleaning
:mozilla.46:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Casalemedia : Error during cleaning
:mozilla.101:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Liveperson : Error during cleaning
:mozilla.102:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Liveperson : Error during cleaning
:mozilla.103:C:\Program Files\Support.com\backup\co\cookies.txt\8398_5101d8ee1_/cookies.txt -> Spyware.Cookie.Liveperson : Error during cleaning


::Report End



HIJACKTHIS:

Logfile of HijackThis v1.99.1
Scan saved at 2:51:24 AM, on 9/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZSTC09.exe
C:\Program Files\Opera\Opera.exe
C:\HTJ\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: MSN Search Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: MSN Search Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.05.0000.1082\en-us\msntb.dll/search.htm
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0000.1110\en-us\msntabres.dll/229?19ca6041df94a8b8ec74e797ada3ff4
O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\MSN Toolbar Suite\TAB\02.05.0000.1110\en-us\msntabres.dll/230?19ca6041df94a8b8ec74e797ada3ff4
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (HKCU)
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe


SPYSWEEPER:



1:54 AM: |··· Start of Session, Sunday, September 11, 2005 ···|
1:54 AM: Spy Sweeper started
1:54 AM: Sweep initiated using definitions version 531
1:54 AM: Starting Memory Sweep
1:59 AM: Memory Sweep Complete, Elapsed Time: 00:04:36
1:59 AM: Starting Registry Sweep
1:59 AM: Found System Monitor: visual log
1:59 AM: HKU\S-1-5-21-2890251762-598022633-3150236841-1003\software\qsetup_dyn_data\ (2 subtraces) (ID = 145736)
1:59 AM: Found Adware: webdir
1:59 AM: HKCR\clsid\{58f07dd3-924d-4141-bc74-299f523a95f1}\ (12 subtraces) (ID = 203854)
1:59 AM: HKLM\software\classes\clsid\{58f07dd3-924d-4141-bc74-299f523a95f1}\ (12 subtraces) (ID = 203856)
1:59 AM: HKLM\software\microsoft\windows\currentversion\explorer\browser helper objects\{58f07dd3-924d-4141-bc74-299f523a95f1}\ (ID = 203858)
1:59 AM: Found Adware: abetterinternet
1:59 AM: HKU\WRSS_Profile_S-1-5-21-2890251762-598022633-3150236841-500\software\aurora\ (18 subtraces) (ID = 360174)
1:59 AM: Registry Sweep Complete, Elapsed Time:00:00:31
1:59 AM: Starting Cookie Sweep
1:59 AM: Cookie Sweep Complete, Elapsed Time: 00:00:00
1:59 AM: Starting File Sweep
1:59 AM: Warning: Failed to open file "c:\hiberfil.sys". The process cannot access the file because it is being used by another process
1:59 AM: Warning: Failed to open file "c:\pagefile.sys". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\localservice\ntuser.dat". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\localservice\ntuser.dat.log". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\localservice\local settings\application data\microsoft\windows\usrclass.dat". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\localservice\local settings\application data\microsoft\windows\usrclass.dat.log". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\networkservice\ntuser.dat". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\networkservice\ntuser.dat.log". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\networkservice\local settings\application data\microsoft\windows\usrclass.dat". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\networkservice\local settings\application data\microsoft\windows\usrclass.dat.log". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\owner\ntuser.dat". The process cannot access the file because it is being used by another process
2:01 AM: Warning: Failed to open file "c:\documents and settings\owner\ntuser.dat.log". The process cannot access the file because it is being used by another process
2:04 AM: Warning: Failed to open file "c:\documents and settings\owner\local settings\application data\microsoft\windows\usrclass.dat". The process cannot access the file because it is being used by another process
2:04 AM: Warning: Failed to open file "c:\documents and settings\owner\local settings\application data\microsoft\windows\usrclass.dat.log". The process cannot access the file because it is being used by another process
2:34 AM: Warning: Failed to open file "c:\windows\softwaredistribution\eventcache\{92d43254-de19-440e-b934-31e47aa67f72}.bin". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\catroot2\edb.log". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\catroot2\tmp.edb". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\default". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\default.log". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\sam". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\sam.log". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\security". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\security.log". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\software". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\software.log". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\system". The process cannot access the file because it is being used by another process
2:35 AM: Warning: Failed to open file "c:\windows\system32\config\system.log". The process cannot access the file because it is being used by another process
2:36 AM: Warning: Failed to open file "c:\windows\system32\spool\printers\fp00001.shd". The process cannot access the file because it is being used by another process
2:38 AM: File Sweep Complete, Elapsed Time: 00:38:27
2:38 AM: Full Sweep has completed. Elapsed time 00:43:39
2:38 AM: Traces Found: 49
2:41 AM: Removal process initiated
2:41 AM: Quarantining All Traces: visual log
2:41 AM: Quarantining All Traces: webdir
2:41 AM: Quarantining All Traces: abetterinternet
2:41 AM: Removal process completed. Elapsed time 00:00:15
********
  • 0

#20
andydf

andydf

    Visiting Staff

  • Visiting Consultant
  • 1,660 posts
Hi ravensong

Do you have another user account set up on that machine? if so please post a HJT log from that account.

Please find and delete this file from your system

C:\WINDOWS\system32\dpbtmd.exe

Please run this online virus scan:
ActiveScan

Copy the results of the ActiveScan and paste them here along with a new HiJackThis log.

Andy :tazz:
  • 0

#21
andydf

andydf

    Visiting Staff

  • Visiting Consultant
  • 1,660 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






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