Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Explorer "killed" by system32 command


  • Please log in to reply

#1
timj

timj

    Member

  • Member
  • PipPip
  • 17 posts
Hi,

I'm having major problems. On startup everything seems to go relatively normally until the desktop wallpaper is loaded. Then a dialogue box appears that says that system32 is killing explorer and also a .dll (box closes too quickly to read which .dll). I also get the system configuration box stating that I have made changes and the computer must be restarted.

I've ran a number of spyware removers and virus scanners and fied/delete files as recommended, but each time I run a scan I seem to get new spyware/trojan/virus warnings.

I hope I haven't done more damage than good while trying to fix this myself! :tazz:

Tim

p.s. when I start in safe mode I cannot navigate in some programs using tab or arrow keys
  • 0

Advertisements


#2
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Can you click start then run or does it insist on being rebooted
  • 0

#3
timj

timj

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
System32 box closes by itself. I can close the system configuration box by clicling "exit without restarting".

I should have added that I can get the complete desktop up by control/alt/delete, new topic, browse, then opening windows and clicking directly on explorer.

Tim
  • 0

#4
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue bar, when the bar goes, reboot.
  • 0

#5
timj

timj

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
I don't have an XP cd.

Tim
  • 0

#6
Retired Tech

Retired Tech

    Retired Staff

  • Retired Staff
  • 20,563 posts
This an option without using the XP CD

How to Start the System Restore tool at a command prompt

1. Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:

%systemroot%\system32\restore\rstrui.exe

4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

A description of the Safe mode boot options in Windows XP

http://support.micro....com/kb/315222/


If you get a restore point, it will mean you would need to run the virus checks again.

Please go here:

http://www.geekstogo..._Log-t2852.html

Run all the programmes as advised then post a current Hijack This Log to the Malware Team


Let the Malware Team advise you about removing any viruses etc
  • 0

#7
timj

timj

    Member

  • Topic Starter
  • Member
  • PipPip
  • 17 posts
Thanks, I'll do as advised

Tim
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP