My mother in law asked me to look at her computer cause it was running slow. I downloaded PC Cillin to run a scan on the computer and after the download I restarted the cpu. At restart, only the background of the desktop showed up and no ICONS no TOOLBAR. Just the mouse pointer. I was able to bring up the task manager window with cntrl alt del...but I want to remove the PC Cillin file...how can I do that? I tried running explorer.exe and iexplorer.exe in the new task field but it won't go through. However I am able to get to the DOS prompt. Now the system starts up and the background loads and I am unable to move the mouse pointer or bring up task manager. Someone please help. I cannot lose any of the information on this computer. I cannot...TOOO IMPORTANT.
Appreciate the help.