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My mother in law asked me to look at her computer cause it was running slow. I downloaded PC Cillin to run a scan on the computer and after the download I restarted the cpu. At restart, only the background of the desktop showed up and no ICONS no TOOLBAR. Just the mouse pointer. I was able to bring up the task manager window with cntrl alt del...but I want to remove the PC Cillin file...how can I do that? I tried running explorer.exe and iexplorer.exe in the new task field but it won't go through. However I am able to get to the DOS prompt. Now the system starts up and the background loads and I am unable to move the mouse pointer or bring up task manager. Someone please help. I cannot lose any of the information on this computer. I cannot...TOOO IMPORTANT.

Appreciate the help.


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Try getting back to just before you installed the problem

How to Start the System Restore tool at a command prompt

1. Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt.

2. Log on to your computer with an administrator account or with an account that has administrator credentials.

3. Type the following command at a command prompt, and then press ENTER:


4. Follow the instructions that appear on the screen to restore your computer to an earlier state.

For additional information about the Safe mode with a command prompt, click the following article number to view the article in the Microsoft Knowledge Base:

A description of the Safe mode boot options in Windows XP

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