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spyware problems [RESOLVED]


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#16
Buckeye_Sam

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Let's find out if something is giving you trouble. Please try it in Safe mode and let me know what happens.
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#17
bigpoppa724

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Sam, it ran correctly and didn't give me the error message in safe mode.
However, the really strange thing is that certain programs will give me "file not found" errors and launch the windows installer shield. The strange thing about it is that even though I cancel out of the installer shield, the application opens up after clearing the errors.

make any sense?
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#18
Buckeye_Sam

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Is it certain programs in particular? Which programs have been causing the error and are there programs that don't cause an error?

How is your desktop now?
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#19
bigpoppa724

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Sam,
Certain programs are giving me the error. All of the MS based programs work fine. My cad program gives me a "failed to update the registry" error but opens once you clear the error pop-ups. My Dell Image Expert program gives me an error and opens the install shield program. When you close and cancel out of that, the program launches anyway.

I don't have the desktop back.
Other than those problems, the machine seems to be working relatively well.
Any suggestions? Weird issues.
thanks,
BigPoppa
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#20
Buckeye_Sam

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Let's take a closer look using a different type of log.

Please RIGHT-CLICK HERE to download Silent Runner's.
  • Save it to the desktop.
  • Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
  • You will see a text file appear on the desktop - it's not done, let it run (it won't appear to be doing anything!)
  • Once you receive the prompt All Done!, open the text file on the desktop, copy that entire log, and paste it here.
*NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
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#21
bigpoppa724

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Sam,
here's the log.
thanks
BigPoppa

"Silent Runners.vbs", revision 40.1, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"MSMSGS" = ""C:\Program Files\Messenger\msmsgs.exe" /background" [file not found]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"NvCplDaemon" = "RUNDLL32.EXE NvQTwk,NvCplDaemon initialize" [MS]
"UpdReg" = "C:\WINDOWS\Updreg.exe" ["Creative Technology Ltd."]
"AHQInit" = "C:\Program Files\Creative\SBLive\Program\AHQInit.exe" ["Creative Technology Ltd"]
"NAV Agent" = "C:\PROGRA~1\NORTON~1\navapw32.exe" ["Symantec Corporation"]
"AdaptecDirectCD" = ""C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"" ["Roxio"]
"Iomega Startup Options" = "C:\Program Files\Iomega\Common\ImgStart.exe" ["Iomega Corporation"]
"Iomega Drive Icons" = "C:\Program Files\Iomega\DriveIcons\ImgIcon.exe" ["Iomega Corp."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"tgcmd" = ""C:\Program Files\Support.com\bin\tgcmd.exe" /server" ["Support.com, Inc."]
"HP Software Update" = ""C:\Program Files\HP\HP Software Update\HPWuSchd.exe"" ["Hewlett-Packard"]
"HP Component Manager" = ""C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"" ["Hewlett-Packard Company"]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer" ["Symantec Corporation"]
"SSC_UserPrompt" = "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe" ["Symantec Corporation"]
"gcasServ" = ""C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"" [MS]
"THGuard" = ""C:\Program Files\TrojanHunter 4.2\THGuard.exe"" ["Mischel Internet Security"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{AE7CD045-E861-484f-8273-0445EE161910}\(Default) = "AcroIEToolbarHelper Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{955B7B84-5308-419c-8ED8-0B9CA3C56985}" = "6 Months of AOL Included"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\COMMON~1\aolshare\shell\us\shellext.dll" ["America Online, Inc."]
"{5E44E225-A408-11CF-B581-008029601108}" = "Adaptec DirectCD Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\Roxio\EASYCD~1\DirectCD\Shellex.dll" ["Roxio"]
"{c7745760-8ead-11ce-b750-02608ca5202c}" = "IomegaWare Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Iomega\Shell\ImgMenu.dll" ["Iomega Corp."]
"{c7745761-8ead-11ce-b750-02608ca5202c}" = "IomegaWare Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Iomega\Shell\ImgProp.dll" ["Iomega Corp."]
"{D25B2CAB-8A9A-4517-A9B2-CB5F68A5A802}" = "Adobe.Acrobat.ContextMenu"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat Elements\ContextMenu.dll" ["Adobe Systems Inc."]
"{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}" = "TrojanHunter Menu Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\TROJAN~1.2\contmenu.dll" [null data]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{9EF34FF2-3396-4527-9D27-04C8C1C67806}" = "Microsoft AntiSpyware Service Hook"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft AntiSpyware\shellextension.dll" [MS]
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\shellhook.dll" ["TODO: <Firmenname>"]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
Adobe.Acrobat.ContextMenu\(Default) = "{D25B2CAB-8A9A-4517-A9B2-CB5F68A5A802}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat Elements\ContextMenu.dll" ["Adobe Systems Inc."]
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\context.dll" ["ewido networks"]
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" [file not found]
TrojanHunter\(Default) = "{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\TROJAN~1.2\contmenu.dll" [null data]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\context.dll" ["ewido networks"]
TrojanHunter\(Default) = "{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\TROJAN~1.2\contmenu.dll" [null data]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" [file not found]
TrojanHunter\(Default) = "{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\TROJAN~1.2\contmenu.dll" [null data]


Group Policies [Description] {enabled Group Policy setting}:
------------------------------------------------------------

HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\
HIJACK WARNING! "NoActiveDesktopChanges"=dword:00000001
[prevents changes to Active Desktop; removes Web tab from Display Properties|
Desktop (tab)|Customize Desktop... (button)|Desktop Items (window)]
{User Configuration|Administrative Templates|Desktop|Active Desktop|
Prohibit changes}

HIJACK WARNING! "NoDispBackgroundPage"=dword:00000001
[removes Display Properties, Desktop (tab)]
{User Configuration|Administrative Templates|Control Panel|Display|
Hide Desktop tab}


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\logon.scr" [MS]


Startup items in "bleuci" & "All Users" startup folders:
--------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Acrobat Assistant" -> shortcut to: "C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe" ["Adobe Systems Inc."]
"Digital Line Detect" -> shortcut to: "C:\Program Files\Digital Line Detect\DLG.exe" ["BVRP Software"]
"Microsoft Office" -> shortcut to: "C:\Program Files\Microsoft Office\Office\OSA9.EXE -b -l" [MS]


Enabled Scheduled Tasks:
------------------------

"HP DArC Task #Hewlett-Packard#hp psc 2400 series#1074689147.job" -- insufficient permission to read this file!

"Norton AntiVirus - Scan my computer.job" -- insufficient permission to read this file!
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 13
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" [file not found]

"{47833539-D0C5-4125-9FA8-0819E2EAAC93}" = "Adobe PDF" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{47833539-D0C5-4125-9FA8-0819E2EAAC93}" = "Adobe PDF" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton AntiVirus\NavShExt.dll" [file not found]

"{47833539-D0C5-4125-9FA8-0819E2EAAC93}" = "Adobe PDF" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{182EC0BE-5110-49C8-A062-BEB1D02A220B}\ = "Adobe PDF" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll" [null data]

{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\ = "Real.com" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"


Miscellaneous IE Hijack Points
------------------------------

C:\WINDOWS\INF\IERESET.INF (used to "Reset Web Settings")

Added lines (compared with English-language version):
[Strings]: START_PAGE_URL=http://www.comcast.net

Missing lines (compared with English-language version):
[Strings]: 1 line


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Creative Service for CDROM Access, Creative Service for CDROM Access, "C:\WINDOWS\System32\CTsvcCDA.EXE" ["Creative Technology Ltd"]
ewido security suite control, ewido security suite control, "C:\Program Files\ewido\security suite\ewidoctrl.exe" ["ewido networks"]
ewido security suite guard, ewido security suite guard, "C:\Program Files\ewido\security suite\ewidoguard.exe" ["ewido networks"]
InterBase Guardian, InterBaseGuardian, "C:\Program Files\Borland\InterBase\bin\ibguard.exe" ["Inprise Corporation"]
InterBase Server, InterBaseServer, "C:\Program Files\Borland\InterBase\bin\ibserver.exe" ["Inprise Corporation"]
Norton AntiVirus Auto Protect Service, navapsvc, "C:\Program Files\Norton AntiVirus\navapsvc.exe" ["Symantec Corporation"]
NVIDIA Driver Helper Service, NVSvc, "C:\WINDOWS\System32\nvsvc32.exe" ["NVIDIA Corporation"]
WMDM PMSP Service, WMDM PMSP Service, "C:\WINDOWS\System32\MsPMSPSv.exe" [MS]
ZipToA, ZipToA, "C:\WINDOWS\System32\ZipToA.exe /S" ["Iomega Corporation"]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points and all Registry CLSIDs for dormant Explorer Bars,
use the -supp parameter or answer "No" at the first message box.
---------- (total run time: 64 seconds, including 18 seconds for message boxes)
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#22
Buckeye_Sam

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Open Notepad, and copy everything in the code box below and paste it into a new notepad file. Change the "Save As Type" to "All Files". Save it as fixme.reg on your Desktop. Make sure there is NO blank line above "REGEDIT4"!

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Desktop\General]
"WallpaperFileTime"=-
"WallpaperLocalFileTime"=-

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"NoDispAppearancePage"=-
"Wallpaper"=-
"WallpaperStyle"=-
"NoDispBackgroundPage"=-

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer]
"NoActiveDesktopChanges"=-
"ForceActiveDesktopOn"=-

[HKEY_CURRENT_USER\Control Panel\Desktop]
"Wallpaper"=-
"WallpaperStyle"=-

Locate fixme.reg on your Desktop and double-click on it. When it asks if you want to merge with the registry, click YES.


If you get an error, try in Safe mode.

Once it merges successfully, reboot your computer and check your display properties.
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#23
bigpoppa724

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Sam,
I tried it and the file ran successfully, however the display properties didn't come back. I can live with the blue background. I just want to be sure that nothing is left from the psguard. I'd like to install SP2 but was waiting for the "all clear".
What do you think?
thanks,
BigPoppa
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#24
Buckeye_Sam

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The active infection seems to be gone, so you're just left with the problems that it caused. You should be ok to install SP2.
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#25
Buckeye_Sam

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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