You guys just helped me clean up my home computer, for which I am eternally grateful.
I'm having a problem with another computer (at work) that has me about ready to commit harakiri, and if you can help me with that also, I will erect statues of you in my office.
We were running Norton 2002 without a subscription, and I suggested that we resubscribe and upgrade to 2005. It took some tools from Symantec to fully uninstall Norton 2002.
When I try to install Norton 2005, I get an error message that it can't write to a given registry key, check to see if I have permissions, etc.
So I went into the registry and gave the system permissions, and then myself as a user for the exact key. It didn't work, I still get the same error message and installation fails.
I called Norton support, and they had me rename the old Symantec registry keys and re-remove all Symantec products. I did. Same error on install.
They now insist that I have spyware. In fact, I have something called Spykiller that shows up in my add/remove programs, that when I try to uninstall it, it gives the message "Unable to find initialization file". I have run every program that you guys prescribe for virus removal and clean up and it doesn't show up anywhere. I have run HiJack This and there is no key for it in there.
I have read other places that Spykiller is bad news.
Can you help me get rid of it and by all means suggest ANYTHING else that might be interfering with Norton installation.