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USB ports not working after XP SP2 upgrade


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#1
Maia616

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Hi everyone,

I recently upgraded to SP2 and now it has screwed up my USB ports attached to the motherboard. Everything seems fine in the Device Manager, no red exclamation marks. I tried plugging in USB devices in the front (connected to the mobo) and back (attached to the mobo) USB ports, the devices themselves know that they are attached to a USB but the pc doesn't recognize them at all. I've tried upgrading the drivers but no such luck. The front USBs are connected properly and I have no clue why this is happening.

I installed a USB card that contains 4 ports and that works flawlessly.

I have a 848P Neo-V motherboard so I call MSI for some tech support. The crazy lady told me to upgrade the Intel Chipset which I did, but didn't work. She then suggested that I REFORMAT, which I know won't do anything but take up time.

Someone please help. Any information will greatly be appreciated!

Maia
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#2
The Skeptic

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If you have the original drivers disk that you received with the new computer, enter device manager, remove all USB drivers (except those related to the add-on card) and re-install your USB drivers again.

Good luck
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#3
Maia616

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I tried doing that. It still doesn't work =(
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#4
The Skeptic

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I have seen many computers that react badly to SP2. In most cases they were late Pentium 3 or early pentium 4. I don't know about your computer. Try uninstalling SP2 (which is what I do in these cases) through control panel>add/remove program. Reinstall the drivers and see what happens.
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#5
Maia616

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I uninstalled SP2 and installed the device drivers but the USB ports are still not working. I did the Everest thing (no clue to what the report means) and this is what it reported:



EVEREST Home Edition © 2003-2005 Lavalys, Inc.

--------------------------------------------------------------------------------


Version EVEREST v2.01.347
Homepage http://www.lavalys.com/
Report Type Report Wizard
Computer MAIA
Generator Administrator
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2005-08-17
Time 13:41


Summary

--------------------------------------------------------------------------------


Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack -
DirectX 4.08.01.0810 (DirectX 8.1)
Computer Name MAIA
User Name Administrator

Motherboard:
CPU Type Intel Pentium 4, 2019 MHz (20 x 101)
Motherboard Name MSI 848P Neo-V (MS-6788) (5 PCI, 1 AGP, 2 DDR DIMM, Audio)
Motherboard Chipset Intel Breeds Hill i848P
System Memory 256 MB (PC3200 DDR SDRAM)
BIOS Type AMI (11/29/04)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce2 MX/MX 400 (64 MB)
3D Accelerator nVIDIA GeForce2 MX/MX 400
Monitor ViewSonic VE155b [15" LCD] (917021400754)

Multimedia:
Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller

Storage:
IDE Controller Intel® 82801EB Ultra ATA Storage Controllers
Floppy Drive Floppy disk drive
Disk Drive IC35L060AVVA07-0 (60 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive WDC AC310000B (9 GB, IDE)
Optical Drive HL-DT-ST RW/DVD GCC-4120B (DVD:8x, CD:12x/8x/32x DVD-ROM/CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 6997 MB (1003 MB free)
D: (NTFS) 51638 MB (2985 MB free)
F: (NTFS) 9538 MB (9487 MB free)
Total Size 66.6 GB (13.2 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Samsung Mouse USB Mouse

Network:
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC (192.168.0.8)

Peripherals:
Printer Acrobat PDFWriter
Printer Canon i950
USB1 Controller Intel 82801EB ICH5 - USB Universal Host Controller
USB1 Controller Intel 82801EB ICH5 - USB Universal Host Controller
USB1 Controller Intel 82801EB ICH5 - USB Universal Host Controller
USB1 Controller Intel 82801EB ICH5 - USB Universal Host Controller
USB1 Controller NEC PCI-USB Open Host Controller
USB1 Controller NEC PCI-USB Open Host Controller
USB2 Controller Intel 82801EB(M) ICH5(-M) - Enhanced USB2 Controller
USB2 Controller NEC USB Enhanced Host Controller [B-1]
USB Device USB Human Interface Device
USB Device USB Printing Support


[ Devices ]

Computer:
ACPI Uniprocessor PC 5.1.2600.0

Disk drives:
IC35L060AVVA07-0 5.1.2535.0
WDC AC310000B 5.1.2535.0

Display adapters:
NVIDIA GeForce2 MX/MX 400 5.1.2001.0

DVD/CD-ROM drives:
HL-DT-ST RW/DVD GCC-4120B 5.1.2535.0

Floppy disk controllers:
Standard floppy disk controller 5.1.2600.0

Floppy disk drives:
Floppy disk drive 5.1.2600.0

Human Interface Devices:
USB Human Interface Device 5.1.2600.0

IDE ATA/ATAPI controllers:
Intel® 82801EB Ultra ATA Storage Controllers 5.1.0.1009
Primary IDE Channel 5.1.2600.0
Secondary IDE Channel 5.1.2600.0

Keyboards:
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard 5.1.2600.0

Mice and other pointing devices:
Samsung Mouse USB Mouse 3.0.0.0

Monitors:
ViewSonic VE155b 1.5.0.0


Other devices:
PCI Simple Communications Controller

Ports (COM & LPT):
Communications Port (COM1) 5.1.2600.0
ECP Printer Port (LPT1) 5.1.2600.0

Printers:
Canon i950 1.62.2.2

Processors:
Intel® Pentium® 4 CPU 2.00GHz 5.1.2535.0

Sound, video and game controllers:
Audio Codecs 5.1.2535.0
Legacy Audio Drivers 5.1.2535.0
Legacy Video Capture Devices 5.1.2535.0
Media Control Devices 5.1.2535.0
Microsoft Kernel System Audio Device 5.1.2535.0
Microsoft Kernel Wave Audio Mixer 5.1.2535.0
Microsoft WINMM WDM Audio Compatibility Driver 5.1.2535.0
Realtek AC'97 Audio 5.10.0.5850
Video Codecs 5.1.2535.0

Storage volumes:
Generic volume 5.1.2600.0
Generic volume 5.1.2600.0
Generic volume 5.1.2600.0

System devices:
ACPI Fixed Feature Button 5.1.2600.0
ACPI Power Button 5.1.2600.0
Direct memory access controller 5.1.2600.0
Intel® 82801 PCI Bridge - 244E 6.1.0.1008
Intel® 82801EB LPC Interface Controller - 24D0 6.1.0.1008
Intel® 82801EB SMBus Controller - 24D3 6.1.0.1008
Intel® 82802 Firmware Hub Device 5.1.2600.0
Intel® 82865G/PE/P/GV/82848P Processor to AGP Controller - 2571 5.1.0.1009
Intel® 82865G/PE/P/GV/82848P Processor to I/O Controller - 2570 5.1.0.1009
ISAPNP Read Data Port 5.1.2600.0
Logical Disk Manager 5.1.2600.0
Microcode Update Device 5.1.2600.0
Microsoft ACPI-Compliant System 5.1.2535.0
Motherboard resources 5.1.2600.0
Numeric data processor 5.1.2600.0
PCI bus 5.1.2600.0
Plug and Play Software Device Enumerator 5.1.2600.0
Printer Port Logical Interface 5.1.2600.0
Programmable interrupt controller 5.1.2600.0
System CMOS/real time clock 5.1.2600.0
System speaker 5.1.2600.0
System timer 5.1.2600.0
Terminal Server Device Redirector 5.1.2600.0
Terminal Server Keyboard Driver 5.1.2600.0
Terminal Server Mouse Driver 5.1.2600.0
Volume Manager 5.1.2600.0

Universal Serial Bus controllers:
Intel® 82801EB USB Universal Host Controller - 24D2 5.1.0.1009
Intel® 82801EB USB Universal Host Controller - 24D4 5.1.0.1009
Intel® 82801EB USB Universal Host Controller - 24D7 5.1.0.1009
Intel® 82801EB USB Universal Host Controller - 24DE 5.1.0.1009
Intel® 82801EB USB2 Enhanced Host Controller - 24DD 5.1.0.1009
NEC PCI to USB Enhanced Host Controller
NEC PCI to USB Open Host Controller 5.1.2600.0
NEC PCI to USB Open Host Controller 5.1.2600.0
USB Printing Support 5.1.2600.0
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180
USB Root Hub 5.1.2600.2180

Edited by Maia616, 17 August 2005 - 11:57 AM.

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#6
The Skeptic

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Check in the BIOS if all USB options are enabled.

Good Luck
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#7
Maia616

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I went into the BIOS and everything is set fine. I'm still without working USB ports. I have SP2 and WIndows for recommending buggy updates!ANy other suggestions that might solve this problems? Thanks in advance guys.
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#8
The Skeptic

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Try to remove the add-on USB card and it's driver. If that doesn't
help then I would try a repair installation of XP as described in details at the top of this forum.

Basically your problem is either a hardware one, e.g faulty chipset, or a software one. I find it difficult to believe that this is hardware. My feeling is that you have a corrupted piece of software, probably windows, which is difficuly to pin point. If all the above doesn't help, than I would definitely format the computer and start it afrash.
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#9
Lambo1

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hi guys im lookin around here cos im having the exact same problem...i had just reformatted and i hav a legit copy of win xp and i reinstalled then installed SP2 and now my USB ports dont work.....
ther is 1 excepetion wen iget in to device manager and delete the host controller whilst my jump drive is in the computer, once it finds the drivers again it starts reading the jump drive... but only at the speed of USB 1.0 not 2.0....once at this stage iv tried connectin my external maxtor HD and external DVD burner but still no luck i need help as well any will b greatly apreciated thank

Jono
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