[keiko969]

ive just upgraded from office xp, to office 2003, when i go to open ANY document, i get a message that the file is not available (N.B. the product has already been activated, and the documents were created in office xp), any ideas?......

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find a file highlight it then right click then open with, point to word 2003
still the same ? I think it will be but worth a shot

[peterm]

find a file highlight it then right click then open with, point to word 2003
still the same ? I think it will be but worth a shot

[GoCompute]

If memory serves me right, then Office 2003 is a older version then Office XP. Anyhow, the documents may not open due to the fact that the documents contain newer/older features then the program can handle.

Edited by GoCompute, 21 August 2005 - 03:40 PM.

[Murray S.]

If memory serves me right, then Office 2003 is a older version then Office XP. Anyhow, the documents may not open due to the fact that the documents contain newer/older features then the program can handle.

GoCompute:

Office2003 is the newest version out.. OfficeXP (2002) is the older of the two..

Murray

[keiko969]

well, i tried right-clicking on the file and pointing to ms word and i still got the same message.
i also tried uninstalling office xp (it was still on my pc as i had upgraded to 2003), and that too did not work, im gonna go back to using office xp, till i can come up with a solution.......

[Retired Tech]

Remove all versions of Office if you purchased the full version of Office 2003.

Download and run this to remove Office Installation files only

Reboot

Run Microsoft Update

http://update.micros...t.aspx?ln=en-us

Clean the Office 2003 discs carefully then install

Choose complete installation, run all from my computer if you have the room

Run Microsoft Update

http://update.micros...t.aspx?ln=en-us

Reboot

Open Word

[keiko969]

thanks, i'll try that.

[Retired Tech]

This would have been included but the PC rebooted mid-answer

http://support.micro...kb;en-us;290301

You should run this to remove the Office installation files

[keiko969]

but ms office gives me the oppotunity to delete the installation files anyway, so should i just use that option, instead of using the updtae?....

[Retired Tech]

You can check with disc clean up that the installation files have been removed

[keiko969]

thanks, my ms office now works now......

[Retired Tech]

Thank You for letting us know