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hclean32.exe recuring problem / xp update [CLOSED]

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hi, i am a bit of a novice at computors so please bare with me.

i have a problem with the file hclean32.exe.

this malware seems to cause small pop up balloons in the corner of my desktop stating windows security issues. i have followed all the preperation steps and believe me i ahve all the decent programs to wipe such anoyances but it still re-installs every start-up.

norton find the file, says it cant fix it, quanantines it , and them the opo-uup ballons start.

the only thing i could not do from the pre-post list was get all the windows updates to install. i recived this messege:

unable to install
Microsoft .NET Framework 1.0 Service Pack 3, English Version

oh and i dont use service pack two yet, this was the 1a update.

i have recently had some other spyware problems like:



and a home page change to;


however i think that i have managed to get rid of these already, but you can never be too sure.

here is my hijackthis log:-

Logfile of HijackThis v1.99.1
Scan saved at 20:24:13, on 08/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
C:\Program Files\iolo\System Mechanic 5\StartupGuard.exe
C:\New Folder\SpySub.exe
C:\Program Files\BHODemon 2\BHODemon.exe
C:\Program Files\EzButton VE 2.14\EzButton.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Windows NT\Accessories\wordpad.exe
C:\Documents and Settings\Philip Lyon\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Wanadoo
R3 - Default URLSearchHook is missing
O2 - BHO: SuperAdBlockerBHO Class - {00000000-6C30-11D8-9363-000AE6309654} - C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {29EE5CD9-7371-41B9-B204-D17145DD9495} - (no file)
O2 - BHO: Bugnosis - {3A6514CD-A457-11D4-8AF3-000102686B79} - C:\Program Files\Bugnosis\WebBug.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.4000.1001\en-gb\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Super Ad Blocker Toolbar - {B4B3001E-0F56-4E51-8250-BDE11547EC55} - C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\sabtb.dll
O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [OSS] c:\windows\system32\ossproxy.exe -boot
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b
O4 - HKCU\..\Run: [Cacheman] C:\PROGRA~1\Cacheman\Cacheman.exe
O4 - HKCU\..\Run: [SuperAdBlocker] C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe
O4 - HKCU\..\Run: [System Mechanic Popup Stopper] "C:\PROGRA~1\iolo\SYSTEM~1\PopupStopper.exe"
O4 - HKCU\..\Run: [System Mechanic Startup Guard] "C:\Program Files\iolo\System Mechanic 5\StartupGuard.exe"
O4 - Startup: BHODemon 2.0.lnk = C:\Program Files\BHODemon 2\BHODemon.exe
O4 - Startup: EzButton.lnk = C:\Program Files\EzButton VE 2.14\EzButton.exe
O4 - Startup: SpySubtract.lnk = C:\New Folder\SpySub.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: SpySubtract.lnk = C:\New Folder\SpySub.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1_02\bin\npjpi141_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.1_02\bin\npjpi141_02.dll
O9 - Extra button: Bugnosis - {630CB4FA-AA9E-4bf2-BBD1-81C239203E2F} - C:\Program Files\Bugnosis\WebBug.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Money Viewer - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) -
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by102fd.bay10...es/MsnPUpld.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124301119631
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1124301101625
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) -
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} -
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{89EC5EEA-3832-44DC-8FCD-C1FEAC09184D}: NameServer =
O23 - Service: AntiVir Update (AVWUpSrv) - Unknown owner - C:\Program Files\AVPersonal\AVWUPSRV.EXE (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: MSSQLSERVER - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe (file missing)
O23 - Service: MSSQLServerADHelper - Unknown owner - C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqladhlp.exe (file missing)
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Super Ad Blocker Service (SABSVC) - SuperAdBlocker.com - C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~3\SPEEDD~1\nopdb.exe
O23 - Service: SQLSERVERAGENT - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlagent.EXE (file missing)
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - Unknown owner - C:\WINDOWS\wanmpsvc.exe (file missing)

plus here are my running processes

Process list saved on 20:27:14, on 08/17/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)

[pid] [full path to filename] [file version] [company name]
324 C:\WINDOWS\System32\smss.exe 5.1.2600.1106 Microsoft Corporation
400 C:\WINDOWS\system32\csrss.exe 5.1.2600.0 Microsoft Corporation
424 C:\WINDOWS\system32\winlogon.exe 5.1.2600.1557 Microsoft Corporation
468 C:\WINDOWS\system32\services.exe 5.1.2600.0 Microsoft Corporation
480 C:\WINDOWS\system32\lsass.exe 5.1.2600.1106 Microsoft Corporation
680 C:\WINDOWS\system32\svchost.exe 5.1.2600.0 Microsoft Corporation
704 C:\WINDOWS\System32\svchost.exe 5.1.2600.0 Microsoft Corporation
856 C:\WINDOWS\System32\svchost.exe 5.1.2600.0 Microsoft Corporation
880 C:\WINDOWS\System32\svchost.exe 5.1.2600.0 Microsoft Corporation
988 C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe Symantec Corporation
1064 C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SABSVC.EXE SuperAdBlocker.com
1100 C:\WINDOWS\system32\spoolsv.exe 5.1.2600.1699 Microsoft Corporation
1200 C:\WINDOWS\System32\alg.exe 5.1.2600.1106 Microsoft Corporation
1224 C:\Program Files\ewido\security suite\ewidoctrl.exe ewido networks
1244 C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe 7.0.9064.9150 Microsoft Corporation
1264 C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe Symantec Corporation
1288 C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE Symantec Corporation
1316 C:\WINDOWS\System32\nvsvc32.exe NVIDIA Corporation
1460 C:\WINDOWS\System32\snmp.exe 5.1.2600.1106 Microsoft Corporation
1476 C:\PROGRA~1\NORTON~3\SPEEDD~1\nopdb.exe Symantec Corporation
216 C:\WINDOWS\Explorer.EXE 6.0.2800.1106 Microsoft Corporation
376 C:\Program Files\Synaptics\SynTP\SynTPLpr.exe Synaptics, Inc.
396 C:\Program Files\Synaptics\SynTP\SynTPEnh.exe Synaptics, Inc.
528 C:\Program Files\Microsoft AntiSpyware\gcasServ.exe Microsoft Corporation
632 C:\Program Files\Common Files\Symantec Shared\ccApp.exe Symantec Corporation
752 C:\WINDOWS\SOUNDMAN.EXE Avance Logic, Inc.
736 C:\WINDOWS\LTSMMSG.exe Lucent Technologies
840 C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe 301.0.0.12 THOMSON Telecom Belgium
1456 C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe Symantec Corporation
1232 C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe BillP Studios
1624 C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe Microsoft Corporation
2068 C:\WINDOWS\System32\ctfmon.exe 5.1.2600.1106 Microsoft Corporation
2096 C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe
2120 C:\PROGRA~1\Cacheman\Cacheman.exe Outer Technologies
2160 C:\Program Files\SuperAdBlocker.com\Super Ad Blocker\SAdBlock.exe SuperAdBlocker.com
2176 C:\PROGRA~1\iolo\SYSTEM~1\PopupStopper.exe iolo technologies, LLC
2196 C:\Program Files\iolo\System Mechanic 5\StartupGuard.exe iolo technologies, LLC
2420 C:\New Folder\SpySub.exe InterMute, Inc.
2464 C:\Program Files\BHODemon 2\BHODemon.exe Definitive Solutions, Inc.
2488 C:\Program Files\EzButton VE 2.14\EzButton.exe
2532 C:\Program Files\SpywareGuard\sgmain.exe
2612 C:\Program Files\SpywareGuard\sgbhp.exe
2836 C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe Symantec Corporation
2968 C:\WINDOWS\REGEDIT.EXE 5.1.2600.1106 Microsoft Corporation
3092 C:\Program Files\Messenger\msmsgs.exe Microsoft Corporation
3380 C:\Program Files\Internet Explorer\IEXPLORE.EXE 6.0.2800.1106 Microsoft Corporation
3064 C:\Program Files\Windows NT\Accessories\wordpad.exe 5.1.2600.1606 Microsoft Corporation
3440 C:\Documents and Settings\Philip Lyon\Desktop\HijackThis.exe Soeperman Enterprises Ltd.
3520 C:\WINDOWS\system32\NOTEPAD.EXE 5.1.2600.0 Microsoft Corporation

any help here would be awesome. please i need a clean system for uni purposes

many thanks in advance

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Download Silent Runners
Unzip it to a permanent folder.
Start SilentRunners.vbs
When your antivirus is giving an alert, do not block this. Allow the script.
Copy and paste the content of the txtfile you get afterwards in your next reply.

About the windows update 'Microsoft .NET Framework 1.0 Service'
I get the same error for a while now...
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i downloaded silent runner but it does not seem to be working properly. i recive a error message:

windows script host

Script: c:\Silent Runners.vbs
Line: 6480
Error: Critical error
Code: 8004100A
Source: SWbemObjectEx

about allowing the virus script, i use norton atni virus which does not give me the option to allow the script to run, just notifies me that the threat has been detected, cannot be deleted - then quarantined.

i dont know if it matters but for a while now norton will not run unless i use the run as function and select user name and password.

and, i forgot to put in my first log that occasionaly when using internet explorer when i click a link i get miss-directed to sum funky [bleep] sight which tries to download a trojan which gets blocked. also it occasionaly wont let me use the right click dropdown menu.
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Can you disable Norton and try to run Silent Runners again? Rightclick on the Norton Icon and choose disable.

Let me know if that works. :tazz:
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Problem solved here? :tazz:
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no sorry, i have not had a chance to try it yet. i am currently finnishing off the last of my uni work for friday and dont want to risk my computor goin all spacky. i will try the suggested actions next week when i dont have alot of work at risk. sorry for not posting sooner.
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Ok, I understand.

Please start with that silent runners log and a new hijackthislog when you are going to start with this all, because things will have changed in a meanwhile.

Keep in mind, the longer you wait to fix an infected system, the more infected it becomes.
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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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