Edited by canadianchicklet, 17 August 2005 - 09:54 PM.
yet another wireless problem
Posted 17 August 2005 - 09:53 PM
Posted 18 August 2005 - 08:42 AM
Don't setup wireless devices directly under a Wireless Router. 3. Setup Wireless Router's antenna(s) vertically. 4. Point wireless adapter's antenna toward ...
Posted 25 August 2005 - 08:20 PM
Posted 25 August 2005 - 08:31 PM
98 was not very network friendly for home users. It worked and once it was set up it worked well. But upgrade that system to xp and it might install easier.
Posted 30 August 2005 - 04:24 PM
Posted 30 August 2005 - 08:29 PM
Posted 30 August 2005 - 09:54 PM
Posted 31 August 2005 - 06:39 AM
Posted 31 August 2005 - 08:55 AM
to degrade or insult them or reccomend that they seek help elswhere... as geekstogo have plenty of quallified Staff and helpers to get this issue resolved...
Canadianchicklet if you are still reading this post and need help I will assist you in getting your problem resolved.
Posted 31 August 2005 - 08:58 AM
Posted 31 August 2005 - 09:19 AM
You need to learn that there are points when you have to recommend that they seek help elsewhere. If a person hasn't read the manual and tried to set things up you aren't going to be any help, because they can't answer the questions you are going to ask.
This forum is not a place where you need to come to feed 'your' ego, either. So please stop trying to do so at my expense.
Posted 31 August 2005 - 10:17 AM
I originally posted a reply to this topic to only inform you TORR that your solution to QUOTE "maybe you should consider getting a high school geek to give you a hand in person." is probably not a viable option for this user, as they are asking for help here.
Your post i just quoted is not very helpful to this user and it probably offended him, whether you meant to or not. You might want to try signing up for Geek University to get some coaching tips on how to assist people. Another option (when you are unable to solve the user's problem) would be to reccomend another staff member or more experienced user who would be able to get this users problem resolved... you are in the networking forum and some good people to reccomend are CHICAGOTECH and SAMIKO [my 2 favorites], but there are many others.
The end point to this reply TORR is that the user has come to this web site for help and you have directed them elsewhere (in my opinion rudely - but I am not the administrator).
In the last part of your reply you stated QUOTE "You need to learn that there are points when you have to recommend that they seek help elsewhere. If a person hasn't read the manual and tried to set things up you aren't going to be any help, because they can't answer the questions you are going to ask" In this reply you are incorrect. Wether this user has read the manual or not, or is computer literate or not, I am able to help resolve his problem (by walking him through it step-by-step) and if i am not then i know other users and staff members more knowledgable than me, who will be able to help this user.
Again i reccomend that you check out Geek U, as I am sure you are very knowledgable about Networking, but just need some customer care polishing.
Posted 31 August 2005 - 10:40 AM
Now, again, had you read the thread you would have been able to discern that this person has not tried other sources. "She" just got new equipment and was asking a very simple question that a little reading and thought would have answered.
I'm not trying to offend anyone. If you find my comments offensive, I'm sorry, but maybe you should check your ego at the door.
I'm probably not the most knowledgable tech ever to have come to this site. I just think that by having a user educate themselves and think about a problem it will free up time for more experienced techs to help people that have real problems and not having to chase a simple problem.
I do tech support by the old adage about fish. Give a person an answer and you have shared an answer. Give a person a logical path to follow and you share knowledge.
Posted 31 August 2005 - 10:42 AM
Since no one has offered a viable answer to my question, I don't have a need to bother you anymore.
Hopefully, one day, your life won't be so difficult.
Edited by torr10, 31 August 2005 - 10:43 AM.
Posted 31 August 2005 - 10:53 AM
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