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Constant crashing

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I know Windows has a reputation for crashing, but this is a little too much.

My friend just bought a Inspiration 3000 and when he opens a variety of programs, they will always freeze up. These programs include Microsoft Word, Adobe Acrobat Reader, and some others random ones. Also, when he trys to shut down the machine, it will sometimes take 10+ minutes to do so.

This is a brand new computer, just bought a couple of days ago. My friend is planning on calling tech support, but I thought I'd post for him on here first, just in case there's some trick to fix this.

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Retired Tech

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Click start then run, type sfc /scannow then press enter, you need the XP CD and get a blue bar, when the bar goes, reboot

Click start then run, type chkdsk /f /r then press enter, type Y to confirm for next boot, press enter and reboot

This will take an hour, do not disturb, when it gets back to the desktop your system files and the hard drive will be as they should be
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