[Sherrie]

I have no clue what caused this. Everything was fine one day and then the sound stopped working. I can click on "start" and go into my programs and reach the volumn control. When I click on it ...it seems to make an attempt to open (the hourglass pops up on the screen letting me know it's working but then it disappears) but never actually opens. We use to have a volume icon on the bottom of my screen which I would use to control the sound. It is now gone as well.

I noticed recently that my cd tray will no longer open. I followed instructions found on-line to get the door open but now have discovered that my computer will no longer read disks. The door will longer open on it's own.

I apologize if this is the wrong forum or board for these types of problems. I would appreciate any help in the matter or recommendations on where I should go for help. Thank you

~Sherrie

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I have my sound device working now. I went into device manager and discovered that it was disabled.

Now my delimia is with the cd tray not open and not reading cds/disk

~sherrie

[Sherrie]

I have my sound device working now. I went into device manager and discovered that it was disabled.

Now my delimia is with the cd tray not open and not reading cds/disk

~sherrie

[coachwife6]

Is it the CD player that came with the machine or another one? What kind is it? Can you uninstall and reinstall it if it didn't come with youer operating system?

[Sherrie]

Thank you for your reply

It is the original cd player that came with the computer. It is a Compaq Presario. We purchased the computer second hand from our neighbors about 3 years ago. They did give us all the software but I don't have one that would be strictly for the cd player.. or do I and not know it ?

~Sherrie

[coachwife6]

No, you wouldn't have software for it.

[coachwife6]

I've never had this problem, and it's not my area of expertise, but have you ever tried pulling off the back of the computer and cleaning it out with the pressurized air that is made specifically for computers? A lot of dust builds up in there. One time my computer ran into a great deal of trouble and we pulled off the back and cleaned it out. I'm sure one of the other mods has a better fix than that,

[admin]

Does the CD drive appear in Device Manager? Any errors?

[Sherrie]

Thank you ~ Yes, the disk drives do appear in Device Manager and it states that they are working properly...no errors.

~Sherrie

[admin]

Do you have more than one CD burning program installed?

[Sherrie]

This computer does not have disk burning capabilities. It is an older computer.

~Sherrie

[admin]

I think it's time to start shopping for a new CD drive.

They have many moving parts, and are have extreme price presure. They are probably the computer component most prone to failure.