[crm1975]

I just got a new DELL Dimension 4600 running XP and it has a DVD/RW and CD/RW drive on it. The DVD works fine but I can't get the CD/RW drive to be recognized. It opens and closes but when I go into Windows Explorer it is not listed.

It originally came with the DVD drive as the Master and CD drive as the slave. I just switched them both to Cable Select and that didn't work either.

I went into "Drive Configuration" and here is how it is set

SATA PRIMARY OFF
SATA SECOND OFF
PRIMARY MASTER HARD DRIVE
PRIMARY SLAVE OFF
SECONDARY MASTER CD-ROM DEVICE
SECONDARY SLAVE OFF

I set the Secondary Salve to be AUTO but it says "Unknown Device" and then when I reboot it says DRIVE 1 not found.

Any help would be great. Thanks

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Might sound a bit obvious but have you checked the IDE cable and the power cable are both fully plugged in.

I saw a brand new HP DX6120 the other day with the Molex power cable not properly plugged in to the CD/RW, the drive would open and close but would not read any data.

I could see the drive in Windows and at POST however, still worth a check though.

I would try getting the CD/RW drive to work without the DVD plugged in and go from there.

[WhatThe]

Might sound a bit obvious but have you checked the IDE cable and the power cable are both fully plugged in.

I saw a brand new HP DX6120 the other day with the Molex power cable not properly plugged in to the CD/RW, the drive would open and close but would not read any data.

I could see the drive in Windows and at POST however, still worth a check though.

I would try getting the CD/RW drive to work without the DVD plugged in and go from there.

[crm1975]

We got it figured out. I plugged the master cable into the CD drive and left the other drive not plugged in. Once I did that it recognized the drive. I then plugged them both back in the way it came and it recognized them both. Thanks