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Newtwork Connections Folder empty


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#1
rhweiss

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I had been following your directions to remove a virus (win32alemod.e.dll) and have run into a problem. I had rebooted my pc after running Ad-Aware and now I can not get onto the internet (which I had been able to do). At first I tried all of the typical steps of turning off the DSL modem, etc (which usually works). Well it did not this time. I then went to Control Panel, Network Connections and the folder appears totally blank. If I try to set up a new broadband connection, I am told "Your broadband connection should already be configured and ready to use.

I really do not know where to go from here. I am using another computer to send this message. Hopefully someone can direct me. Thank you. Hilda
PS - I originally posted under Applications which I believe to be wrong. Am closing that since I think it belongs here (or at least I will try to close it). :tazz:

Edited by rhweiss, 19 August 2005 - 05:32 AM.

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#2
Retired Tech

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In network connections, does the network troubleshooter help

If you have all the installation discs for the modem, you could uninstall / reinstall it
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#3
rhweiss

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Just tried to use network troubleshooter. Got to part where it says to open device manager, but when I open it, it also appears blank, totally blank.

Using a DSL modem supplied by phone company, there was no software to load.
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#4
Retired Tech

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Click start then run, type sfc /scannow then press enter to replace the system files, you need the XP CD and get a blue bar, when the bar goes, reboot.

Contact your ISP and ask the for their modem set up / configuration address, eg 192.192.192.01, when you have this, it will get you to page where you can run set up
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#5
rhweiss

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I will do as you suggested, apparently there are "unrecognizable" windows files, so I have installed my xp cd, it started doing it's thing. I will need to go to work in about 10 minutes, so will continue later doing as you suggested. Once it works (or not), how do I proceed since it will be later and I am sure you will be off to whatever? Thanks for your help.

Also, how do I "close" the message I posted in the wrong place, # 303523?
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#6
Retired Tech

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Run sfc /scannow whenever, load the XP CD after you press enter so it knows why it's there

When it has run, you should have device manager etc

Try to get the set up address for the modem from your ISP

The 303523 post will get taken care of
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#7
rhweiss

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Once I finished loading XP, I had my Network Connections and Device Manager back. I am assuming that this means I do not need to do the run command, is that true? Let me know the answer to that question and then I think you can go ahead and close this call. Thank you for your assistance. Hilda
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