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cannot open the file: mk:@msitstore:C:\winnt\help\


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#16
Metallica

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No CD available?

The sfc command will replace the missing files automatically if the CD is inserted.

Regards,
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#17
octony5

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I will have to ask the office manager. I have had our IT guy check this problem out for me before and he couldn't solve it. I will see if I can get a disc.
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#18
octony5

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When I go through the steps in listed by that website it says my version number should be start with a 4. something.

When I check it my version number is:

5.2.3669.0

Would this not mean that I am more up to date than this page?

I did get the disc and it completed the scan. After restarting I still cannot open help.
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#19
Metallica

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Yes the 5 would indicate that your version is newer.

I'm running XP here and have:
5.2.3790.2453

Can you also find and look at help.exe for the version number?
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#20
octony5

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I ran a search for help.exe. I do not have one.
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#21
Metallica

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You still have that CD handy?

Follow this method to extract HELP.EX_ from the CD to C:\winnt\system32\help.exe
How to extract files:
http://service1.syma...001011114021106

Regards,
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#22
octony5

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The instructions say that I can use the utility that you already told me to run to extract this file.

sfc /scannow.
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#23
Metallica

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I adnit that that site is not very clear, but it gives you three options. You should look at using the System Configuration Utility.

Regards,
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#24
PigPower

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I have the same problem since 1 month and im using Windows XP SP2
I use your software bugoff.exe and i cant put the mk-its enable.

I try to apply all the trick and tips and more but is not working.


I also apply the Microsoft note 896054 and 892675 and it's not working.

I alwayse have the same error message : cannot open the file: mk:@msitstore:<PATH>

I have no more idea.... maybe i have to call Microsoft!

Let me know if you find something...
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#25
octony5

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I still have not figured this thing out.
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#26
PigPower

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Microsoft find the solution :

Rebuild the registry keys
regsvr32 /u "C:\winnt\system32\itss.dll"
regsvr32 /u "C:\winnt\system32\itircl.dll"
regsvr32 /u "C:\winnt\system32\hhctrl.ocx"
regsvr32 /u "C:\winnt\system32\hhtctrl.ocx"

regsvr32 "C:\winnt\system32\itss.dll"
regsvr32 "C:\winnt\system32\itircl.dll"
regsvr32 "C:\winnt\system32\hhctrl.ocx"
regsvr32 "C:\winnt\system32\hhtctrl.ocx"

Let me know

Eric
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#27
PigPower

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Maybe you will need to connect in safe mode to apply this commands.
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#28
octony5

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I don't know what you mean by rebuilding the registry keys. How do you do this?
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#29
Robodick

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Hi

I have the same problem as ‘Octany5’.

I’ve read the bit about starting a new thread for each problem but as mine is exactly the same I thought I’d post here – if you wish me to start a new thread, please tell me, and I will.

By posting here I hope to add further information which, I hope, will lead to a solution to this problem, which will help not only myself but others who are looking for a fix.
I found this thread from a search on Google for “mk:@MSITStore” and have followed it down so far to post #14 and have followed the instructions, but so far to no avail.

When I ran “sfc /scannow” it took 45 mins to complete it’s check but did not tell me whether it had found any missing files or that it had copied any missing files, but I still could not open the help files.

This is now my number one candidate:
C:\winnt\help\windows.chm

I'm not sure this is the problem candidate, but merely a victim of the problem, I cannot open ANY help files with the file extention .chm

I found here that the version of hhctrl.ocx might be important as well:
http://support.micro...om/?kbid=312456

I found that link also, but further down the page it states:-

APPLIES TO
• Microsoft Windows 98 Second Edition
• Microsoft Windows 98 Standard Edition


and as such MAY not apply to Win XP, 200, NT Ops Sys - I don't know, just a thought.

But I tried the given solution anyway:-

3. Register the Hhctrl.ocx file. To do this, follow these steps:
1. Quit all programs that are running.
2. Click Start, and then click Run.
3. In the Open box, type regsvr c:\windows\system\hhctrl.ocx, and then click OK. The following message appears:
DllRegisterServer in c:\windows\system\hhctrl.ocx succeeded.


but it did not work and returned another error message: Windoes cannot find regsvr check path .... etc etc

However when I try running this............ regsvr32 hhctrl.ocx ..... it does return a succeeded message.

I hope this extra info helps, and if you wish me to start a new thread I will,
I'd also like to thank you guys for taking time to fix other peoples problems, hope you can find a fix to this one.

Thanks,

Greg.
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#30
octony5

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I don't mind having this thread shared. I would love to solve this problem. I am starting to need some of my help files in other programs. I am using AutoCAD 2006 and some of the new features require me to use help to learn them. I cannot so I cannot. Thanks for your help as well as anyone else who can. I still have no idea how to fix this problem.
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