[Dangle55]

I do hope someone here can help me with cleaning the last few remnants of whatever the [bleep] it was that infected my friend's laptop, I've run Spybot, Ad-aware & Microsoft Anti-spyware until clean but was still unable to run LiveUpdate on Norton Internet Security. Finally tracked down 'csmss.exe' file and removed and run Cwshredder which also came up clean. So how is this looking now ?


Logfile of HijackThis v1.99.1
Scan saved at 17:27:19, on 19/08/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\stemIdle.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\WINDOWS\System32\hphmon05.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\WINDOWS\System32\msupdater.exe
C:\WINDOWS\System32\winsound1.exe
C:\WINDOWS\System32\sygs.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\WINDOWS\System32\wuamgrder.exe
C:\WINDOWS\System32\winmplayd.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\BT Broadband\Help\bin\mpbtn.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Documents and Settings\linda\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://qgb8l.hpwis.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [LWBMOUSE] C:\Program Files\Browser Mouse\Browser Mouse\1.1\MOUSE32A.EXE
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [msupdater] msupdater.exe
O4 - HKLM\..\Run: [Win32 USB2 service] winsound1.exe
O4 - HKLM\..\Run: [WIN95DEFVIEW] C:\WINDOWS\System32\csmss.exe
O4 - HKLM\..\Run: [Sygates Personal Firewall] sygs.exe
O4 - HKLM\..\Run: [systemidle] stemIdle.exe
O4 - HKLM\..\Run: [cmss] system.exe
O4 - HKLM\..\Run: [Windows Automatic Update] wuamgrder.exe
O4 - HKLM\..\Run: [Microsofts media] winmplayd.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\RunServices: [netservices] recall.exe
O4 - HKLM\..\RunServices: [msupdater] msupdater.exe
O4 - HKLM\..\RunServices: [Win32 USB2 service] winsound1.exe
O4 - HKLM\..\RunServices: [Sygates Personal Firewall] sygs.exe
O4 - HKLM\..\RunServices: [systemidle] stemIdle.exe
O4 - HKLM\..\RunServices: [cmss] system.exe
O4 - HKLM\..\RunServices: [USB Device] win32usb.exe
O4 - HKLM\..\RunServices: [Windows Automatic Update] wuamgrder.exe
O4 - HKLM\..\RunServices: [Microsofts media] winmplayd.exe
O4 - HKLM\..\RunOnce: [systemidle] stemIdle.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [systemidle] stemIdle.exe
O4 - HKCU\..\Run: [cmss] system.exe
O4 - HKCU\..\Run: [USB Device] win32usb.exe
O4 - HKCU\..\Run: [Sygates Personal Firewall] sygs.exe
O4 - HKCU\..\RunOnce: [systemidle] stemIdle.exe
O4 - Global Startup: BT Broadband Help.lnk = C:\Program Files\BT Broadband\Help\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://qgb8l.hpwis.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1095430591093
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec....rl/SymAData.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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Hello and welcome!

Please print these instructions out, or write them down, as you can't read them during the fix.

First;

Please download Ewido Security Suite it is a free version of the program.

• Install Ewido Security Suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
• Launch Ewido, there should be an icon on your desktop, double-click it.
• The program will now open to the main screen.
• When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  
• You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display "Update successful")
• Exit Ewido. DO NOT run a scan yet.

If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates

Download CleanUp
Install the program, dont run it yet, we will later.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp

• Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
• When CleanUp starts go to the Options button (right side of CleanUp screen)
• Move the arrow down to "Custom CleanUp!"
• Now place a checkmark next to the following (Make sure nothing else is checked!):
  • Delete Cookies
    This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
  • Empty Recycle Bins
  • Delete Prefetch files
  • Cleanup! All Users
• Click OK
• Then click on the CleanUp button. This will take a short while, let it do its thing.
• When asked to reboot system select No
• Close CleanUp

Now open Ewido and do a scan of your system.

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• Clean anything it finds.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop or a location where you can find it easily.

Close Ewido.

Reboot back into normal mode and run the following online scan:

Trend Micro

Let me know if TrendMicro found anything and what it could not fix if any. Post the Ewido log here along with a fresh HiJackThis log.

- Rawe

Edited by Rawe, 19 August 2005 - 10:47 AM.

[Rawe]

Hello and welcome!

Please print these instructions out, or write them down, as you can't read them during the fix.

First;

Please download Ewido Security Suite it is a free version of the program.

• Install Ewido Security Suite
• When installing, under "Additional Options" uncheck..
  • Install background guard
  • Install scan via context menu
• Launch Ewido, there should be an icon on your desktop, double-click it.
• The program will now open to the main screen.
• When you run Ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  
• You will need to update Ewido to the latest definition files.
  • On the left hand side of the main screen click update.
  • Then click on Start Update.
• The update will start and a progress bar will show the updates being installed.
  (the status bar at the bottom will display "Update successful")
• Exit Ewido. DO NOT run a scan yet.

If you are having problems with the updater, you can use this link to manually update Ewido.
Ewido manual updates

Download CleanUp
Install the program, dont run it yet, we will later.

Next, please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Select the first option, to run Windows in Safe Mode.

Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp

• Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
• When CleanUp starts go to the Options button (right side of CleanUp screen)
• Move the arrow down to "Custom CleanUp!"
• Now place a checkmark next to the following (Make sure nothing else is checked!):
  • Delete Cookies
    This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
  • Empty Recycle Bins
  • Delete Prefetch files
  • Cleanup! All Users
• Click OK
• Then click on the CleanUp button. This will take a short while, let it do its thing.
• When asked to reboot system select No
• Close CleanUp

Now open Ewido and do a scan of your system.

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• Clean anything it finds.
• Once the scan has completed, there will be a button located on the bottom of the screen named Save report
• Click Save report.
• Save the report .txt file to your desktop or a location where you can find it easily.

Close Ewido.

Reboot back into normal mode and run the following online scan:

Trend Micro

Let me know if TrendMicro found anything and what it could not fix if any. Post the Ewido log here along with a fresh HiJackThis log.

- Rawe

Edited by Rawe, 19 August 2005 - 10:47 AM.

[Dangle55]

Thanks for the fast reply Rawe, it was all going so well... I ran CleanUp & Ewido in Safe Mode as suggested (Ewido found about 20 items) then rebooted and went online to try & run Trend Micro. Didn't have proper Java installed so had to get that first and while that was installing the screen died and I havent been able to do a thing with the laptop since, when I press the on/off switch a light blinks and nothing else happens.

Looks like the bloody thing has overheated or something so off to the local PC shop tomorrow I guess

[Rawe]

Hi again.. Haven't heard from you in a while. Still in need of help?

[Rawe]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.