[sueym]

i restarted to get the c:\WINDOWS prompt, i typed in type config.sys and it comes up with file not found.

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lets try a quick one
at the dos prompt type in scanreg /restore (space between scanreg and /)
does this give you a list of 5 files to choose from? pick an old one
yes it could be the disc was loading a dos program and that is the line in the autoexec. file

This has worked for me, except after selecting a date prior to the safe-mode problems, we restarted the machine and it loaded with a normal display.

[Jacee]

lets try a quick one
at the dos prompt type in scanreg /restore (space between scanreg and /)
does this give you a list of 5 files to choose from? pick an old one
yes it could be the disc was loading a dos program and that is the line in the autoexec. file

This has worked for me, except after selecting a date prior to the safe-mode problems, we restarted the machine and it loaded with a normal display.

[peterm]

it has to be at the C: prompt then change back to c:> then type in
dir|sort|more the | is on the back slash key
we are looking for config.sys and for msdos.sys
we may have to replaace your msdos.sys file

[sueym]

I did what you said, after I selected an old file it said to click restore and it restarted and went back to dos mode

[peterm]

ok lets look for the config & msdos file.

[sueym]

their is one called config.sys, but nothing with msdos.sys

[peterm]

At the prompt put in 'type config.sys' press enter leave out the '
what is the 1st line

[sueym]

the first line is

REM *****************************************

[peterm]

Is there a line dos = single ?

[sueym]

nothing like that

[peterm]

ok there has to be a file called msdos.sys
boot in to safe mode go to start> find>files and folders
in the top box type in msdos.sys
does this show the file?

[sueym]

it says

their are no items to show in this field

[peterm]

was it looking in c: ?
sound like your dossys file has gone walkabout

[sueym]

yep, sure did. just my luck that it's off somewhere not to be found. any other suggestions?

[peterm]

ok go back to the c:>
type in
attrib -s -h -r c:\msdos.sys
then go
dir *.sys
can you see the file now?