From HP Support:
This might occur due to the corrupted installation of the software. To resolve this issue, I recommend you to perform the complete uninstallation and reinstallation of the HP software.
To uninstall the PSC 1300 series all-in-one software, perform the following steps:
1. Disconnect the HP PSC from the computer.
2. Delete the "Digital Imaging" folder from C:\Program Files\Hewlett-Packard\ folder manually
3. Download and execute the software cleanup utility from the following
URL:
NOTE: This utility may also remove the components of other HP imaging products.
ftp://ftp.hp.com/pub/softlib/software4/CO...1/gr_uninst.exePlease copy the entire URL and paste it in a new window of Internet Explorer. Then open the link from there.
4. After the program finishes removing the software, restart the computer.
If the uninstall fails, run the uninstaller at level four using these steps, to completely uninstall the software:
NOTE: Review the "Uninstalling (removing) the software" section
in the installation document given below for
additional details.
To uninstall the PSC 1300 series all-in-one software, perform the following steps:
1. Disconnect the HP PSC from the computer.
2. Insert the all-in-one CD-ROM into the computer. Cancel any installation windows that appear.
3. Click Start and then click Run.
4. Type the following command without quotes and press Enter key:
"X:\Util\CCC\Uninstall.bat 4"
(Replace X: with the CD-ROM drive letter)
NOTE: Run the above batch file for four times to completely uninstall the software.
To install the software, perform the steps provided under the section "Installing the software" at the following URL:
http://h10025.www1.h...cname=c00033789NOTE: Copy the URL starting from "http" till "c00033789" and
paste in the address box of the browser, then press
Enter Key.
I am referring you to the web document as it contains detailed steps with necessary graphics.
If you do not have the software CD, you can download drivers from the following URL:
http://h10025.www1.h...item=mp-23606-2I hope the above information helps you. If the problem persists, please get back to us with the results. We will be glad to assist you.