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Cannot open Internet Explorer


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#1
Warrigal

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I am running XP Professional with Service Pack2 and Trend Micro PC-cillin Internet Security 2005. I do not have a google toolbar. Every time I click on IE I get the following message: Microsoft Visual C ++ Runtime Library Runtime Error! Program: C:\Program Files\Internet Explorer\IEPLORE.EXE This application has requested the Runtime to terminate it in an unusual way. My system which is nearly 2.5 years old has been installed with Trend Micro PC-cillin since day 1.

For the last 8 days 6 different persons from Trend Micro have been attempting to solve the problem without sucess. I have had to change my browser to Firefox to access the web. There is no problem with sending and receiving emails.

Edited by Warrigal, 20 August 2005 - 04:40 AM.

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#2
katkat92

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I'd reinstall IE, refer to the following article for more info:

http://support.micro...spx?kbid=318378

Or if you have a disc with a newer version of IE on it you can pop that in and reinstall.
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#3
Warrigal

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KatKat92,

Thanks, however that was the first thing I did before contacting Trend Micro
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#4
PhoenixDelta

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My wife's Windows XP computer suddenly began behaving like yours with the same error message. Searching here revealed multiple cases of Google toolbar causing the problem - but Google toolbar was not installed.

Nonetheless, I followed the instructions to use the Control Panel uninstall and there it was! I removed Google Toolbar and the problem disappeared.

For what it is worth, I'd check to be sure Google Toolbar isn't the culprit.

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Edited by PhoenixDelta, 10 September 2005 - 10:56 AM.

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