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Please, please help?


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#1
Daniel&Marisa

Daniel&Marisa

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Hi Geeks To Go -

I need your help, pretty please? My computer has been infected by not one, but 2 virusses! I purchased Norton Anti-Virus in an attmpt to fix my computer, but without success.

Luckily I stumbled across your webside and now you are my last hope!

However, I followed your instructions and downloaded "clean-up" - I was prompted to insert a disk with Windows XP on it - I don't have such a disk seeing that my computer came out with Windows XP when I bought it. Now, I not only have the virusses but also scrambled toolbars etc...

I also tried to downlaod Ad-Aware as suggested - I received the following message: Application failed to start because the application configuration is incorrect.

Please, say you can help me - As you may have figured I don't know anything about computers and I desperately need your help.

Many thanks

Daniel
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#2
MajorFatCat

MajorFatCat

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Hi, welcome to Geekstogo. If you still experience trouble after following all recommendations for malware removal, go to the "Malware Removal" forums and post a HijackThis logfile there.
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