I need your help, pretty please? My computer has been infected by not one, but 2 virusses! I purchased Norton Anti-Virus in an attmpt to fix my computer, but without success.
Luckily I stumbled across your webside and now you are my last hope!
However, I followed your instructions and downloaded "clean-up" - I was prompted to insert a disk with Windows XP on it - I don't have such a disk seeing that my computer came out with Windows XP when I bought it. Now, I not only have the virusses but also scrambled toolbars etc...
I also tried to downlaod Ad-Aware as suggested - I received the following message: Application failed to start because the application configuration is incorrect.
Please, say you can help me - As you may have figured I don't know anything about computers and I desperately need your help.