My computer has been infected by 2 virusses - trojan.desktophijack. I purchased Norton Anti-Virus in an attmpt to fix my computer, but without success.
I followed your instructions & suggestions to downloaded "clean-up" - I was prompted to insert a disk with Windows XP on it - I don't have such a disk seeing that my computer came out with Windows XP when I bought it. Now, I not only have the virusses but also scrambled toolbars etc... Just a blank white box at the end at the bottom of my screen...
I also tried to downlaod Ad-Aware as suggested - I received the following message: Application failed to start because the application configuration is incorrect.
As you may have figured I don't know anything about computers and I desperately need your help.