[ChrisOD94]

Help!!!!!

I can no longer see my desktop...there is only wall paper...the only thing I can do in cntrl/alt/del and run explorer to use my computer...


I read some of the previous posts and they sounded very similar, so I ran the hijack removal program..here is a copy of the log....can someone please tell me what to do next?!!!!
Logfile of HijackThis v1.99.1
Scan saved at 5:50:07 PM, on 8/21/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\explorer.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Jaime\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-ex
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=n-ex
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://s-redirect.com/?a=2&b=n-ex
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://s-redirect.com/?a=2&b=n-ex
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://s-redirect.com/?a=2&b=n-ex
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-ex
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=n-ex
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
F2 - REG:system.ini: Shell=
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\Program Files\McAfee.com\Agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\McAfee.com\Agent\McUpdate.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [VirusScan Online] c:\program files\mcafee.com\vso\mcvsshld.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [hpfsched] C:\WINDOWS\hpfsched.exe
O4 - HKLM\..\Run: [WindUpdates] C:\Program Files\WindUpdates\WinUpdt.exe
O4 - HKLM\..\Run: [P2P Networking] C:\WINDOWS\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [KAZAA] C:\Program Files\Kazaa\kazaa.exe /SYSTRAY
O4 - HKLM\..\Run: [SPsysy] C:\WINDOWS\SPsysy.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows SA] C:\Program Files\WindowsSA\omniscient.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [sp2fwxp] C:\WINDOWS\System32\sp2fwxp.exe
O4 - HKLM\..\Run: [RegSvr32] C:\WINDOWS\System32\msmsgs.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpywareGuardPlus] C:\WINDOWS\system32\winmm64.exe
O4 - HKCU\..\Run: [SPsysy] C:\WINDOWS\SPsysy.exe
O4 - HKCU\..\Run: [nt32] C:\WINDOWS\system32\nt32.exe
O4 - HKCU\..\Run: [64or3232sy] C:\WINDOWS\64or3232sy.exe
O4 - HKCU\..\Run: [32PEPEorsy] C:\WINDOWS\32PEPEorsy.exe
O4 - HKCU\..\Run: [nts-hh64PE] C:\WINDOWS\system32\nts-hh64PE.exe
O4 - HKCU\..\Run: [32ms] C:\WINDOWS\system32\32ms.exe
O4 - HKCU\..\Run: [s-msSP] C:\WINDOWS\system32\s-msSP.exe
O4 - HKCU\..\Run: [hhors-] C:\WINDOWS\system32\hhors-.exe
O4 - HKCU\..\Run: [32nthhsy] C:\WINDOWS\system32\32nthhsy.exe
O4 - HKCU\..\Run: [ms64SP] C:\WINDOWS\ms64SP.exe
O4 - HKCU\..\Run: [32SPor] C:\WINDOWS\32SPor.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0a\aoltray.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\bin\matcli.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1124630171234
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1124630143843
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterf...ds/Uploader.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1....loadManager.ocx
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/...aploader_v6.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Mcafee.com Corporation - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

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Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.



We'll need to transport some files from the computer you are now using, to your infected computer.

Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.
So you'll get a new folder called smitrem on your desktop.
I want you to put that folder on cd, floppy or usb-stick.

On your infected computer, boot again in safe mode and open your task manager again.
Now insert the cd, floppy or usb-stick where you saved the smitrem folder in your infected computer.

In your Task Manager, click 'applications' (first tab).
Click the New Task button.
Cick browse.

Now browse to the drive where your floppy, usb-stick or cd is present (could be A or D or E or F.. you'll see..)
Search for that smitrem folder.
Right click on the smitrem folder and choose: Copy

Now browse again via Task Manager to My Documents or Program Files.
Right click somewhere in there, right click and choose: Paste
Now open the smitrem folder you just copied and pasted and click the file: RunThis.bat
Then click open.
In the window where it says 'Create new task', click OK.

Normally, you'll have to drag the different windows you'll see to left or to right, because normally they will open on top of each other and you wont see the command window the tool starts that is under it.
You'll see a blue window now.
Follow the prompts on screen.
Wait for the tool to complete.

When done, in Task Manager, click 'shut down' from the menu on top and click restart. Your computer will reboot now.
Reboot to normal mode and post a hijackthis log in your next reply.

[Buckeye_Sam]

Hi and welcome to GeeksToGo! My name is Sam and I will be helping you.



We'll need to transport some files from the computer you are now using, to your infected computer.

Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.
So you'll get a new folder called smitrem on your desktop.
I want you to put that folder on cd, floppy or usb-stick.

On your infected computer, boot again in safe mode and open your task manager again.
Now insert the cd, floppy or usb-stick where you saved the smitrem folder in your infected computer.

In your Task Manager, click 'applications' (first tab).
Click the New Task button.
Cick browse.

Now browse to the drive where your floppy, usb-stick or cd is present (could be A or D or E or F.. you'll see..)
Search for that smitrem folder.
Right click on the smitrem folder and choose: Copy

Now browse again via Task Manager to My Documents or Program Files.
Right click somewhere in there, right click and choose: Paste
Now open the smitrem folder you just copied and pasted and click the file: RunThis.bat
Then click open.
In the window where it says 'Create new task', click OK.

Normally, you'll have to drag the different windows you'll see to left or to right, because normally they will open on top of each other and you wont see the command window the tool starts that is under it.
You'll see a blue window now.
Follow the prompts on screen.
Wait for the tool to complete.

When done, in Task Manager, click 'shut down' from the menu on top and click restart. Your computer will reboot now.
Reboot to normal mode and post a hijackthis log in your next reply.

[ChrisOD94]

Hi Sam....thanks for your response. I look forward to your assistance! After running the RUNTHIS.bat, I can't seem to go any farther. There isn't a window that says "Create new task". So, I'm kind of at a sticking point. Am I doing something wrong???

[Buckeye_Sam]

Have you tried it in Safe mode?

[ChrisOD94]

Yes...unfortunately it didn't come up in either mode.....is there another way we can go?

[Buckeye_Sam]

At this point your best option is a repair installation of Windows XP. There's more info and instructions at this link.

http://www.geekstogo...=findpost&p=489

Once you have repaired Windows you should be able to boot up normally again. The very first thing you need to do is go to Windows Update and install all ciritcal updates including SP1a. Do NOT install SP2 yet.

You will likely still be infected with malware so post a new hijackthis log here in this thread by clicking Add Reply.

[ChrisOD94]

Sam,

I purchased my computer through dell...it was already preloaded with XP. I do not have the disk right now. If there is no other way, I can request an XP disk through work. It will take a few days, but I should have it by sometime next week. let me know if there is another way to fix this problem, but I will still put the request in today.

thx!

[Buckeye_Sam]

Try running sfc without the disc. You may not need it if Windows can restore a file from a backup location.

[ChrisOD94]

I'm sorry, but I'm only an intermediate user at best...what do you mean by try running sfc? How would I reboot without the disk? I apologize, but I'm a little confused!

[Buckeye_Sam]

My fault. I didn't read back back through your thread to see what I had already asked you to do.

On your keyboard click the Windows button and E simultaneously to bring up the Run box.

Type in sfc /scannow and hit Enter.


This will scan for any missing or corrupted files and try to replace them.


Let me know how it goes.

[ChrisOD94]

I did it, and after the system checked itself, nothing happened. I even restarted windows and nothing....let me know what you think I should do next....thanks!

[Buckeye_Sam]

Let's go back a few steps.

When you open Task Manager can you get explorer to open?

Do you have smitrem downloaded somewhere where we can move it to the infected computer?

[ChrisOD94]

I have smitrem downloaded on the pc....I can open the task manager using cntrl/alt/delete.

[Buckeye_Sam]

Can you navigate to this file and post it here?

C:smitfiles.txt

Edited by Buckeye_Sam, 29 August 2005 - 06:29 PM.

[ChrisOD94]

I couldn't find a txt file...I even did a search on the C drive. But I do have a smitrem folder available per the beginning of this thread.