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.Gifs save as .Bmps......need help


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#1
SilverWingz

SilverWingz

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:tazz:
This has frustrated me to living end. I have run all known tests to man....lol....and now I'm here with my HiJack This Log File in hopes that someone can help me with my settings.
For some unknown reason, my animations, my .gifs, etc are showing up unanimated and as a .bmp. Even if someone has mailed me an image that is animated, I lose the animation in the download as the only two options I have when I have the save file as box up is all files, or ART file, or .bmp. Regardless if it is a .gif in the email as an attachement or embedded image. Can someone help me fix this issue? I play alot in Paint Shop Pro and and a member of many, many wonderful groups, but am finding that I am losing the talented work of others to this problem. Please help me restore my settings. Thanks!
Silver

P.S. Whomever made me the new avie and changed it for me, thank you! I love it!!! I'm so trying to get into learing to make avies!!!! Thanks so much!

OOps....forgot to attach the Hijack this log! Here it is!

Logfile of HijackThis v1.99.1
Scan saved at 10:26:04 PM, on 8/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltpspd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\DELLSU~1\DSAgnt.exe
C:\PROGRA~1\AMERIC~1.0\waol.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\PROGRA~1\COMMON~1\AOL\112294~1\EE\AOLHOS~1.EXE
C:\PROGRA~1\COMMON~1\AOL\112294~1\EE\AOLServiceHost.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\PROGRA~1\AMERIC~1.0\shellmon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\TDS3\tds-3.exe
C:\WINDOWS\msagent\AgentSvr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Markie Cooper\Desktop\Spyware tools\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.vivisimo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.vivisimo.com
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1122948344\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [AOL Fast Start] "C:\PROGRA~1\AMERIC~1.0\AOL.EXE" -b
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop...p/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg...v45/yacscom.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {31932A5C-9234-4377-A920-72E7DD340DB4} (Snapfish File Upload ActiveX Control) - http://www.mysticcol...ysticUpload.cab
O16 - DPF: {37DF41B2-61DB-4CAC-A755-CFB3C7EE7F40} (AOL Content Update) - http://esupport.aol....oach_core_1.cab
O16 - DPF: {3DA5D23B-EFE1-4181-ADB7-7D457567AACA} (TGOnlineCtrl Class) - http://zone.msn.com/...pandaonline.cab
O16 - DPF: {3FE16C08-D6A7-4133-84FC-D5BFB4F7D886} (WebGameLoader Class) - http://zone.msn.com/...bGameLoader.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.a...83/mcinsctl.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.co...clean_micro.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {8B6193F1-837F-11D4-89E6-0050DA666184} (Sol2axctl Class) - http://download.soli...d/solitaire.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://echat.us.del...t/TLIEFlash.CAB
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/...ro.cab34246.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol....,20/McGDMgr.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/...fault/shapo.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/...WebLauncher.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{357B50AB-9ACA-4F78-B97F-4936A24402CC}: NameServer = 205.188.146.145
O17 - HKLM\System\CS1\Services\Tcpip\..\{357B50AB-9ACA-4F78-B97F-4936A24402CC}: NameServer = 205.188.146.145
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: C-DillaCdaC11BA - Macrovision - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

Edited by SilverWingz, 21 August 2005 - 09:26 PM.

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#2
greyknight17

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This is a common problem in Internet Explorer....it's not spyware or virus related.

CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp!. Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknigh...spy/CleanUp.exe ) and install it. Run CleanUp! and click on the Options button. Uncheck 'Scan local drives for temporary files'. Also uncheck those two Newsgroup entries if you don't want to delete them. Click OK and then click on the CleanUp! button. Let it run. After it's done, choose Yes to logoff.

Does that fix up the problem?
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#3
SilverWingz

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This is a common problem in Internet Explorer....it's not spyware or virus related.

CleanUp! deletes EVERYTHING out of your temp/temporary folders, it does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp!. Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknigh...spy/CleanUp.exe ) and install it. Run CleanUp! and click on the Options button.  Uncheck 'Scan local drives for temporary files'.  Also uncheck those two Newsgroup entries if you don't want to delete them.  Click OK and then click on the CleanUp! button.  Let it run.  After it's done, choose Yes to logoff.

Does that fix up the problem?

View Post

Well, I already have that installed on my system and run it daily several times a day. And it doesn't help, even after I did as you suggested. Any other ideas? Please let me know, I missing out on some very beautiful .gifs because of this! If you only knew my addiction to PaintShop Pro 9! LoL! I'm a glutton for it! LoL! Thanks for helping me.
Markie
aka
SilverWingz
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#4
greyknight17

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LOL. No problem Markie. I'll try to help you asap on this one.

Delete any Unknown or Damaged objects in Internet Explorer by clicking Tools and Internet Options. Within the General tab of Internet Options click the Settings button. Click the "View Objects" button. Delete any objects that have a status of "Unknown" or "Damaged".


Here is a Microsoft Article on this problem.
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#5
SilverWingz

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rofl!!!! Next! LoL! It didn't work! LoL! Ok, I say didn't work, when I pulled up the objects, none of them showed that they were damaged or Unknown. So, as I said, lol, NEXT! TeeHee!
I sure hope you have another trick up your sleeve here.
Hugz
Markie
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#6
greyknight17

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Sure. A few more tricks, but no more after that :tazz: Try this Microsoft Article. If that still doesn't work, then see below.

OK, this is getting to be non-related a little, but try these two sites also:

Microsoft Article 1

Microsoft Article 2
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#7
SilverWingz

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And again.......NEXT! That didn't help either. I still have download issues. I receive something that is a .gif and when I go to download it, my computer doesn't want to save it as a .gif but as a .bmp. That sucks! LoL! Help!
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#8
greyknight17

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Run CleanUp program in Safe Mode. Go into Internet Explorer->Tools->Internet Options and click on Delete Files button. Make sure the checkbox is checked and hit OK.

Restart your computer and see if it still does the same thing. If so, let's try using the old sfc method :tazz:

Go to Start->Run and type in sfc /scannow and hit OK. Let it scan. If it finds any files missing/corrupted, it may ask for the Windows CD.
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#9
SilverWingz

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Run CleanUp program in Safe Mode.  Go into Internet Explorer->Tools->Internet Options and click on Delete Files button.  Make sure the checkbox is checked and hit OK.

Restart your computer and see if it still does the same thing.  If so, let's try using the old sfc method :tazz:

Go to Start->Run and type in sfc /scannow and hit OK.  Let it scan.  If it finds any files missing/corrupted, it may ask for the Windows CD.

View Post

Ok, will do and will let you know how it goes. Is this also going to take care of webpages that don't show up animated when they should? Just curious, as this is also part of my problem.

By the way, thanks so much for helping me.
God bless!
Markie
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#10
greyknight17

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I'm not sure if they are related, but if the animated images still won't work properly after doing the steps I mentioned, then take a look at this site.
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#11
SilverWingz

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It didn't help, but thanks. I guess I have no choice but to live with it. Thanks again, for all of your help.
Markie
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#12
greyknight17

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Hi Markie, sorry I couldn't help you out more in this case.

If you want, I recommend posting in the Windows Forum. We have experts there who deal more with Windows and they may be able to help solve both of these problems.

Topic closed.
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