Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

lost internet connection


  • Please log in to reply

#1
lasal

lasal

    New Member

  • Member
  • Pip
  • 7 posts
I was trying to clean my sons' laptops and was following step 1 nicely. second scans were coming up clean. Before I was able to proceed with step 2, I lost the internet. I was using wireless and changed to ethernet cable - but it keeps telling me it is unable to renew ip address. They have McAfee and we have Verison DSL. Can the updated malware protection be blocking internet access. I have tried to disable firewall and disable mcafee virus - but still unable to renew ip address. any suggestions???
  • 0

Advertisements


#2
Tyger

Tyger

    Member 2k

  • Member
  • PipPipPipPipPip
  • 2,896 posts
You might want to start by going into device manager and making sure that all the networking devices have the correct drivers. Do any of them have yellow question marks? If they're OK, then go to the network connections and make sure the devices have the proper protocols installed. You want TCP/IP for certain. Then do any configuration that needs to be done.
  • 0

#3
lasal

lasal

    New Member

  • Topic Starter
  • Member
  • Pip
  • 7 posts
my device manager shows everything ok. Today I was able to connect with ethernet cable to modem - don't know what was different than last night (?). Still unable to connect via wireless router which we have been using for months. not sure what to check. tried unplugging a while and repairing, etc. still unable to connect via wireless. any suggestions on what to check? Thanks
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP