[alisonboo1]

I have been having problems with Aurora, abetterinternet, and winfixer 2005. I have tried to follow the instructions in the read this before posting section but have been running into problems completing them. I have run Microsoft adware several times, it continues to pick up the same issues and fix them. Ad-Aware also seems to fix the problems and then they are back again for the next scan. Spybot S & D runs about 1/2 through, finds an issue and then something causes my computer to shut down entirely prior to Spybot finishing. The same thing happened when I tried to run my virus scan program, TrojanHunter, and Ewido. In fact after running Ewido, I had to reboot my computer 5 times before it would stay running so I could send this plea for help!

Here is my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 6:02:23 PM, on 8/22/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\QuickSet.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\PROGRA~1\mcafee.com\vso\mcvsescn.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\cisvc.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Christina K. Moore\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
F2 - REG:system.ini: Shell=Explorer.exe
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Christina K. Moore\Application Data\Mozilla\Profiles\default\edbsump1.slt\prefs.js)
O1 - Hosts: 127.0.0.0 localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: ItsDeductible7PopUp.lnk = C:\Program Files\ItsDeductible7\ItsD7.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gatew...r/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...76/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1124735664318
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/.../GrooveAX27.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://141.219.39.15...sCamControl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,19/mcgdmgr.cab
O16 - DPF: {BF5E26B7-7087-4C2D-B0BA-0098F7CBED6B} (LiveX(5.4.0.0) Control) - http://bowwow4.serve...om/cab/Live.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toon...4.48/ttinst.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\windows\SvcProc.exe (file missing)
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

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Hi alisonboo1 and welcome to GeeksToGo! My name is Excal and I will be helping you.

I can see that you have some malware issues. This maybe a few step process in removing it. I encourage you to stick with it and follow my directions as closely as possible so as to avoid complicating the problem further.



DOWNLOAD PROGRAMS

Please download Nailfix from Here
please do NOT run it yet.

Download and install CleanUp! Here*NOTE* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups.
We will use this program later.


THE FIX

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.

1. Click this link to be sure you can view hidden files.

2. Ensure you are NOT connected to the internet.

3. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

4. Once in Safe Mode, please double-click on
Nailfix.exe on your desktop. Click next, then finished. Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

5. Now open and run Ewido:

• Click on scanner
• Click Complete System Scan and the scan will begin.
• During the scan when it ask if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK
• When the scan is finished, look at the bottom of the screen and click the Save report button.
• Save the report to your desktop

Close Ewido

6. Close all browsers, windows and unneeded programs.

7. Open HiJack and do a scan.

8. Put a Check next to the following items:

F2 - REG:system.ini: Shell=Explorer.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\windows\SvcProc.exe (file missing

9. click the Fix Checked box

10. Run the program CleanUp!

11. Reboot into normal mode and please run this online virus scan: ActiveScan - Save the results from the scan!

12. Please post an Active scan log , Ewido Scan log and a fresh HiJackThis log. Let me know how your computer is running.

[Excal]

Hi alisonboo1 and welcome to GeeksToGo! My name is Excal and I will be helping you.

I can see that you have some malware issues. This maybe a few step process in removing it. I encourage you to stick with it and follow my directions as closely as possible so as to avoid complicating the problem further.



DOWNLOAD PROGRAMS

Please download Nailfix from Here
please do NOT run it yet.

Download and install CleanUp! Here*NOTE* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups.
We will use this program later.


THE FIX

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.

1. Click this link to be sure you can view hidden files.

2. Ensure you are NOT connected to the internet.

3. Reboot into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

4. Once in Safe Mode, please double-click on
Nailfix.exe on your desktop. Click next, then finished. Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

5. Now open and run Ewido:

• Click on scanner
• Click Complete System Scan and the scan will begin.
• During the scan when it ask if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK
• When the scan is finished, look at the bottom of the screen and click the Save report button.
• Save the report to your desktop

Close Ewido

6. Close all browsers, windows and unneeded programs.

7. Open HiJack and do a scan.

8. Put a Check next to the following items:

F2 - REG:system.ini: Shell=Explorer.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\windows\SvcProc.exe (file missing

9. click the Fix Checked box

10. Run the program CleanUp!

11. Reboot into normal mode and please run this online virus scan: ActiveScan - Save the results from the scan!

12. Please post an Active scan log , Ewido Scan log and a fresh HiJackThis log. Let me know how your computer is running.

[alisonboo1]

Excal,
Thank you so much for the reply. Here is the current status:
I followed your steps and got through the Ewido scan. I did the next HiJack scan and fixed F2 - REG:system.ini: Shell=Explorer.exe but I was not able to locate the other item. I ran CleanUP! I then went into normal mode and attempted to run ActiveScan. About 15 minutes into it the computer shut down, it took me 3 times trying until it finally reboot. I attempted to run ActiveScan again and again, after about 15 minutes the computer shut down. I have now tried 8 times to have it reboot and stay running to no avail. I was able obtain another HiJack scan by booting up in Safe Mode and was able to download both that log and the Ewido log to a thumb drive. I am posting this message using the family desktop as I still have unsuccessfully kept my laptop running. Please advise what I should try next.

I appreciate all your help with this matter.

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 3:31:43 PM, 8/23/2005
+ Report-Checksum: 57A888D7

+ Scan result:

C:\Documents and Settings\Christina K. Moore\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\file\time.class-50c9903d-2303c826.class -> TrojanDownloader.Small.bhf : Cleaned with backup
C:\Documents and Settings\Christina K. Moore\Cookies\christina k. moore@tribalfusion[1].txt -> Spyware.Cookie.Tribalfusion : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\96D4D6DE-D97B-4D92-BCF0-9F6DBA\FB188B3A-7A8B-4068-AF98-B2BACF -> Spyware.Hijacker.Generic : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\992F5826-CABF-4D7C-8C35-38F926\A8B0365D-3F04-4C56-BDE8-3A0C5E -> Spyware.Hijacker.Generic : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc1.txt -> Spyware.Cookie.2o7 : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc10.txt -> Spyware.Cookie.Porngraph : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc11.txt -> Spyware.Cookie.Centrport : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc14.txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc15.txt -> Spyware.Cookie.Ru4 : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc16.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc17.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc18.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc2.txt -> Spyware.Cookie.247realmedia : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc21.txt -> Spyware.Cookie.Fastclick : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc22.txt -> Spyware.Cookie.Gator : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc24.txt -> Spyware.Cookie.Hitbox : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc29.txt -> Spyware.Cookie.Mediaplex : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc33.txt -> Spyware.Cookie.Overture : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc36.txt -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc37.txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc39.txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc4.txt -> Spyware.Cookie.X10 : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc5.txt -> Spyware.Cookie.Advertising : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc6.txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc65.txt -> Spyware.Cookie.Adserver : Cleaned with backup
C:\RECYCLER\S-1-5-21-2138701944-2061794432-3169014686-1010\Dc9.txt -> Spyware.Cookie.Serving-sys : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP450\A0032114.exe -> Spyware.BargainBuddy : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP459\A0032651.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP464\A0033207.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP464\A0033215.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP464\A0033217.exe -> Trojan.Stervis.d : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP464\A0033219.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP464\A0033224.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP464\A0033236.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP464\A0033244.exe -> Trojan.Stervis.d : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP464\A0033246.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP465\A0033266.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP465\A0033279.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP465\A0033287.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033300.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033307.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033321.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033322.exe -> Trojan.Stervis.d : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033329.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033336.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033348.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033359.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP466\A0033437.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033451.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033452.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033457.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033460.exe -> Trojan.Stervis.d : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033461.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033468.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033474.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033481.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033487.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033490.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033495.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033503.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033504.dll -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033511.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033512.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033518.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033520.exe -> Trojan.Stervis.d : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033521.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033523.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033597.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033605.exe -> Trojan.Stervis.d : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033607.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033612.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033620.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033735.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033747.exe -> Trojan.Stervis.d : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033752.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033759.dll -> Spyware.Hijacker.Generic : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033761.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033762.exe -> Adware.BetterInternet : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033774.exe -> Trojan.Imiserv.c : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033775.exe -> Trojan.Agent.ay : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033827.exe -> TrojanDownloader.Small.bhf : Cleaned with backup
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP467\A0033829.exe -> TrojanDownloader.Intexp.d : Cleaned with backup
C:\WINDOWS\dsr.exe -> Trojan.Imiserv.c : Cleaned with backup


::Report End

[Excal]

Try to get your computer up for just doing this! (you should be able to do this in safe mode, but try to do it quickly in Normal first)

To restore the backups:

• Open HiJackThis
• Click on "View the list of Backups"
• Place a check mark next to everything in that window
• Click Restore
• Click Yes
• Reboot your computer
• Run HiJackThis and post a new HiJackThis log for review.

Edited by Excal, 23 August 2005 - 06:59 PM.

[alisonboo1]

Done. Actually, the last time I booted the laptop (when I was able to get the info off to post to you from the desktop) it actually stayed up an running. I didn't touch anything other then e-mail so I could easily watch for a reply rather than the long way through the desktop. I was able to perfom the latest tasks with out a problem.

Here is the new HiJack log.

Logfile of HijackThis v1.99.1
Scan saved at 9:08:26 PM, on 8/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Dell\QuickSet\QuickSet.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\PROGRA~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Dell Support\DSAgnt.exe
C:\Palm\HOTSYNC.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\Documents and Settings\Christina K. Moore\Desktop\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.comcast.net
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
F2 - REG:system.ini: Shell=Explorer.exe
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Christina K. Moore\Application Data\Mozilla\Profiles\default\edbsump1.slt\prefs.js)
O1 - Hosts: 127.0.0.0 localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
O4 - Global Startup: ItsDeductible7PopUp.lnk = C:\Program Files\ItsDeductible7\ItsD7.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gatew...r/PCPitStop.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.co...76/mcinsctl.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1124735664318
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/.../GrooveAX27.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://141.219.39.15...sCamControl.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcaf...,19/mcgdmgr.cab
O16 - DPF: {BF5E26B7-7087-4C2D-B0BA-0098F7CBED6B} (LiveX(5.4.0.0) Control) - http://bowwow4.serve...om/cab/Live.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://download.toon...4.48/ttinst.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

[Excal]

K i just wanted that one file back, everything looks pretty good.

Try this online Virus scanner please

Kaspersky

[alisonboo1]

New virus scan, same effect. About 1/2 way through the computer shuts down and it takes a few tries to bring back up. I went through this entire process twice and decided to stop short or fighting the computer back on for the evening. I did disable the screen saver today thinking it was crashing when the screen saver clicked on but it has crashed with it disabled. Sometimes I really hate computers!


Any suggestions?

[Excal]

How about this

Please download Trend Micro™ Anti-Spyware for the Web Utility (by clicking the "Scan and Clean your PC" button).

• Save it to your desktop.
• Double-click the new icon on your desktop (tmas-web-scan.exe)
• It will say "Loading TrendMicro definitions".
• Once the definitions are loaded, the program will appear to close then re-open.
• Click "Start Scan"
• After it's done scanning, click "Scan Results"
• Make sure all items found have a check next to them, then click "Clean Threats Now".
• Click Exit.

Reboot your computer. In place of the TrendMicro icon will be a text file called "Antispyware.log", please double-click that log and copy the entire contents and paste them here.

[alisonboo1]

Ok, That one worked on the first try, no problems

Here is the log.
Started Scanning
Internet Cookies
Programs in Memory
Windows Registry
Found '' in 'Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range1'
Found '' in 'SOFTWARE\Classes\Remove'
Found '' in 'Software\Microsoft\Internet Explorer\Explorer Bars\{30D02401-6A81-11D0-8274-00C04FD5AE38}'
Internet URL Shortcuts
Files and Directories
Found 'creditcard32123123123asdsa123.ico' in 'C:\WINDOWS\SYSTEM32'
Finished Scanning
Started Backup
Finished Backup
Started Cleaning
Checking for 'C:\WINDOWS\SYSTEM32\creditcard32123123123asdsa123.ico' in shortcut areas.
Checking for 'C:\WINDOWS\SYSTEM32\creditcard32123123123asdsa123.ico' in startup areas.
Cleaning 'C:\WINDOWS\SYSTEM32\creditcard32123123123asdsa123.ico'
Finished Cleaning

[Excal]

Besides internet connectivity, hows it running?



Excal

[alisonboo1]

It is not simply internet connectivity that is the problem. It is when ever I attempt to run a virus scan/spyware scan program. I noticed it from the first time I realized I had spyware/adware. I was able to run Ad Aware but the other programs listed in your "do this first section" would run about 1/2 through and then the computer would shut down. This one today was the first scan I managed to get all the way though on the first try.

Other than that the computer seems to be fine. It seems slow to boot up but that could be my imagination since I have had to boot it again and again lately. Once it is up and running, however, it seems I can accomplish my normal tasks with no problem.

[Excal]

I am almost afraid to run this one, its a long scan and if your computer is giving you problems running programs....ack.

Try it once please.


I need you to download MWav to a convenient location.

This scan might take around 3+ hours to finish when set to scan everything.
I need you to run MWav by double-clicking on mwav.exe.
Put a check next to the below items before scanning:

• Memory
• Startup Folders
• Drive - All Local Drives
• Folder - then click "browse" to change the directory to C: (default is C:\Windows)
• Registry
• System Folders
• Services
• Include Sub-Directory
• Scan All Files

Please make sure ALL of these are checked, then press the Scan button. This typically will take hours to complete.

**NOTE*** Sometimes MWav will pause and it appears to be finished, but it isn't done. Just let it run until it says it's complete.

On the bottom portion of the window, you will see the lower panel where MWav is listing "infected items". When it's done scanning, please highlight everything in that lower panel and copy them by holding CTRL + C then paste it here. The whole log will be extremely BIG so there is no way to post the log. I just need the infected items list.


Don't copy and paste the lines from infected files that are present in quarantine, recovery or backupfolders from antispywarescanner (eg adaware, spybot s&d) or your virusscanner. Those I don't need.
I don't need the infected files/lines that are present in your System Volume Information-folder.
I just want all the other infected ones apart from those above.

[alisonboo1]

Excal,
I'm back. I have been out of pocket awhile getting the kids ready to go back to school and I had several evening board meetings. I have been trying to run the suggested viurs scan. I know you said to try once but I had to leave to get the kids to a Dr. Appt, so I started it, when I returned, the computer was shut down. I then disconnected it from the internet connection and turned off all virus scan programs I have on automatic and ran it overnight. It shut down again. Same process on Thursday. Since I was not here while it was running, I wanted to try to run it once with me watching. I did that this morning. It ran for 2 hrs., scanned 74,000 files, found 23 viruses, 365 total errors, and then shut down before completion. I looked through the virus scan log while it was still running and saw these names listed: BigTrafficNet, Midnight Oil, Zipit Pro, and Aurora. I attempted to copy the virus log while it was still running but it wouldn't let me. (I was hoping that we could at least have something to look at prior to it shutting down).

Is there such a program that senses when virus scans are working and then shuts down the computer to avoid detection? That is almost what it seems like is happening.

Anyway, what suggestions do you have now. I'm hoping it's better than my uneducated thought of taking the laptop outside, putting it on the driveway and backing the car over it! This is so frustrating. I guess this teaches me to never allow guests to use my computer. It was fine before we had British Soccer Coaches stay with us.

Thanks for your help (and moral support!)

[Excal]

Silent Runners:

• Please click this link to download Silent Runners.
• Save it to the desktop.
• Run Silent Runner's by doubleclicking the "Silent Runners" icon on your desktop.
• You will see a text file appear on the desktop - it's not done yet, just let it run (it won't appear to be doing anything!)
• Once you receive the prompt "All Done!", double-click on the new text file on the desktop and copy that entire log and paste it here.
  
  
• NOTE* If you receive any warning message about scripts, please choose to allow the script to run.
  For some time it will look like nothing is happening. Just keep waiting.
  
• Once it's done it will create a log. A window will come up telling you when it's saved. Please post that log here

Download WinPFind and extract it to your C:\ folder. This will create a folder called WinPFind in the C:\ folder.
don't do anything with it yet.

boot into safe mode


Inside c:\WinPFind is a file called WinPFind.exe. Double-click on this file to launch the program. Once it is launched, click on the Start Scan button and wait for it to finish. This program will scan large amounts of files on your computer for known patterns so please be patient while it works as it can take a while, upwards to 30 minutes or more.

reboot

Please post the winpfind log

[alisonboo1]

I followed the directions you provided. The Silent Runners log follows this. The WinPFind program ran (in safe mode) for approx. 15 minutes before the computer again simply shut down. I tried this excercise 3 times with the same result (I keep hoping that just once it will allow an entire program to run!)

"Silent Runners.vbs", revision 40, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"Sonic RecordNow!" = (empty string)
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]
"MSMSGS" = ""C:\Program Files\Messenger\msmsgs.exe" /background" [MS]
"MoneyAgent" = ""C:\Program Files\Microsoft Money\System\mnyexpr.exe"" [file not found]
"Mozilla Quick Launch" = ""C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo" ["Mozilla, Netscape"]
"DellSupport" = ""C:\Program Files\Dell Support\DSAgnt.exe" /startup" ["Gteko Ltd."]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"ATIModeChange" = "Ati2mdxx.exe" ["ATI Technologies, Inc."]
"BCMSMMSG" = "BCMSMMSG.exe" ["Broadcom Corporation"]
"SynTPLpr" = "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" ["Synaptics, Inc."]
"SynTPEnh" = "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" ["Synaptics, Inc."]
"ATIPTA" = "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" ["ATI Technologies, Inc."]
"Dell QuickSet" = "C:\Program Files\Dell\QuickSet\QuickSet.exe" [empty string]
"dla" = "C:\WINDOWS\system32\dla\tfswctrl.exe" ["Sonic Solutions"]
"DVDSentry" = "C:\WINDOWS\System32\DSentry.exe" ["Dell - Advanced Desktop Engineering"]
"PCMService" = ""C:\Program Files\Dell\Media Experience\PCMService.exe"" ["CyberLink Corp."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
"VSOCheckTask" = ""C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask" ["McAfee, Inc."]
"MCAgentExe" = "c:\PROGRA~1\mcafee.com\agent\mcagent.exe" ["McAfee, Inc"]
"MCUpdateExe" = "C:\PROGRA~1\mcafee.com\agent\mcupdate.exe" ["McAfee, Inc"]
"MMTray" = "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" ["MUSICMATCH, Inc."]
"VirusScan Online" = "C:\Program Files\McAfee.com\VSO\mcvsshld.exe" ["McAfee, Inc."]
"UpdateManager" = ""C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r" ["Sonic Solutions"]
"mmtask" = "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe" ["TODO: <Company name>"]
"gcasServ" = ""C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"" [MS]
"OASClnt" = "C:\Program Files\McAfee.com\VSO\oasclnt.exe" ["McAfee, Inc."]
"THGuard" = ""C:\Program Files\TrojanHunter 4.2\THGuard.exe"" ["Mischel Internet Security"]

HKLM\Software\Microsoft\Active Setup\Installed Components\
>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}\(Default) = "Outlook Express"
\StubPath = "C:\WINDOWS\system32\shmgrate.exe OCInstallUserConfigOE" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{02478D38-C3F9-4efb-9B51-7695ECA05670}\(Default) = "Yahoo! Companion BHO" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll" ["Yahoo! Inc."]
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{5CA3D70E-1895-11CF-8E15-001234567890}\(Default) = "DriveLetterAccess" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" [file not found]
"{DEE12703-6333-4D4E-8F34-738C4DCC2E04}" = "RecordNow! SendToExt"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Sonic\RecordNow!\shlext.dll" ["Sonic Solutions"]
"{5CA3D70E-1895-11CF-8E15-001234567890}" = "DriveLetterAccess"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\dla\tfswshx.dll" ["Sonic Solutions"]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshellext.dll" ["RealNetworks"]
"{00020D75-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Desktop Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~3\OFFICE11\MLSHEXT.DLL" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~3\OFFICE11\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\OFFICE11\msohev.dll" [MS]
"{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}" = "TrojanHunter Menu Shell Extension"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\TROJAN~1.2\contmenu.dll" [null data]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{9EF34FF2-3396-4527-9D27-04C8C1C67806}" = "Microsoft AntiSpyware Service Hook"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft AntiSpyware\shellextension.dll" [MS]
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\shellhook.dll" ["TODO: <Firmenname>"]

HKLM\Software\Classes\PROTOCOLS\Filter\
INFECTION WARNING! text/xml\CLSID = "{807553E5-5146-11D5-A672-00B0D022E945}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL" [MS]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\context.dll" ["ewido networks"]
TrojanHunter\(Default) = "{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\TROJAN~1.2\contmenu.dll" [null data]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
ewido\(Default) = "{57BD36D7-CE32-4600-9B1C-1A0C47EFC02E}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\context.dll" ["ewido networks"]
TrojanHunter\(Default) = "{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\TROJAN~1.2\contmenu.dll" [null data]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
TrojanHunter\(Default) = "{EBDF1F20-C829-11D1-8233-FF20AF3E97A9}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\TROJAN~1.2\contmenu.dll" [null data]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\sstext3d.scr" [MS]


Startup items in "Christina K. Moore" & "All Users" startup folders:
--------------------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Adobe Gamma Loader.exe" -> shortcut to: "C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe" ["Adobe Systems, Inc."]
"HotSync Manager" -> shortcut to: "C:\Palm\HOTSYNC.EXE" ["Palm, Inc."]
"ItsDeductible7PopUp" -> shortcut to: "C:\Program Files\ItsDeductible7\ItsD7.EXE PopUp" ["Intuit, Inc."]
"Quicken Scheduled Updates" -> shortcut to: "C:\Program Files\Quicken\bagent.exe" ["Intuit Inc."]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000004\LibraryPath = "%SystemRoot%\System32\nwprovau.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 22
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{EF99BD32-C1FB-11D2-892F-0090271D4F88}" = "Yahoo! Companion" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll" ["Yahoo! Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{BA52B914-B692-46C4-B683-905236F6F655}" = "McAfee VirusScan"
-> {CLSID}\InProcServer32\(Default) = "c:\progra~1\mcafee.com\vso\mcvsshl.dll" ["McAfee, Inc."]

"{EF99BD32-C1FB-11D2-892F-0090271D4F88}" = "Yahoo! Companion" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll" ["Yahoo! Inc."]

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{FE54FA40-D68C-11D2-98FA-00C0F0318AFE}\ = "Real.com" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\Shdocvw.dll" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{08B0E5C0-4FCB-11CF-AAA5-00401C608501}"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\msjava.dll" [file not found]

{92780B25-18CC-41C8-B9BE-3C9C571A8263}\
"ButtonText" = "Research"

{CD67F990-D8E9-11D2-98FE-00C0F0318AFE}\
"ButtonText" = "Real.com"

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


HOSTS file
----------

C:\WINDOWS\System32\drivers\etc\HOSTS

maps: 2 domain names to IP addresses,
2 of the IP addresses are *not* localhost!


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Ati HotKey Poller, Ati HotKey Poller, "C:\WINDOWS\System32\Ati2evxx.exe" ["ATI Technologies Inc."]
ewido security suite control, ewido security suite control, "C:\Program Files\ewido\security suite\ewidoctrl.exe" ["ewido networks"]
ewido security suite guard, ewido security suite guard, "C:\Program Files\ewido\security suite\ewidoguard.exe" ["ewido networks"]
Machine Debug Manager, MDM, ""C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE"" [MS]
McAfee Task Scheduler, McTskshd.exe, "c:\PROGRA~1\mcafee.com\agent\mctskshd.exe" ["McAfee, Inc"]
McAfee WSC Integration, McDetect.exe, "c:\program files\mcafee.com\agent\mcdetect.exe" ["McAfee, Inc"]
McAfee.com McShield, McShield, "c:\PROGRA~1\mcafee.com\vso\mcshield.exe" ["McAfee Inc."]
MSSQL$MICROSOFTBCM, MSSQL$MICROSOFTBCM, "C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe -sMICROSOFTBCM" [MS]
WLTRYSVC, WLTRYSVC, "C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\System32\bcmwltry.exe" [null data]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points and all Registry CLSIDs for dormant Explorer Bars,
use the -supp parameter or answer "Yes" at the first message box.
---------- (total run time: 37 seconds, including 14 seconds for message boxes)