I've tried this and it didn't work: http://support.micro...kb;en-us;260650
SYMPTOMS
When you click the Save Picture As button for a graphics file in Microsoft Internet Explorer, you may be able to save the file only as a .bmp file even if the file is in another format (such as GIF or JPEG). The file name may also appear as "Untitled."
CAUSE
This issue may occur if either of the following conditions is true:• This issue may occur if your Temporary Internet pages cache is full.
• This issue can occur if you have "Do not save encrypted pages to disk" selected in Tools, Options, Advanced Tab and are loading the page over a secure connection (https).
I've also tried this and it didn't work either: http://support.microsoft.com/default.aspx?scid=kb;en-us;810978
SUMMARY
When you save an image in Microsoft Internet Explorer, the image is saved by default as a bitmap (.bmp). You do not have the option to save the image by using an extension other than .bmp. You experience this behavior even when the image uses a different format (such as .gif or .jpeg).
For example, when you right-click an image on a Web page, and then click Save Picture As, the file name that appears in the File name box is Untitled, and the file type that appears in the Save as type box is Bitmap (*.bmp).
CAUSE
This behavior may occur if a damaged program file (for example, an ActiveX or Java object) is downloaded to the SystemRoot\Downloaded Program Files folder on your hard disk.
RESOLUTION
To troubleshoot and resolve this behavior, empty the contents of the Temporary Internet Files folder, and then delete the files in the Downloaded Program Files folder that are listed as either Unknown or Damaged. To do so: 1. Start Internet Explorer (if it is not already started).
2. Empty the contents of the Temporary Internet Files folder. To do so: a. On the Tools menu, click Internet Options.
b. Click the General tab.
c. Under Temporary Internet files, click Delete Files.
d. When you are prompted to delete all temporary Internet files, click OK.
3. In the Downloaded Program Files folder on your hard disk, remove the files that are listed as either Unknown or Damaged. To do so: a. On the Tools menu, click Internet Options.
b. Click the General tab.
c. Under Temporary Internet files, click Settings.
d. Click View Objects.
The list of program files that are downloaded to the SystemRoot\Downloaded Program Files folder on your hard disk appears in the Downloaded Program Files window.
e. In the Status column, note the files that are listed as either Unknown or Damaged. Remove these files. To do so, right-click the file, and then click Remove.
f. When you are prompted to confirm the removal, click Yes.
g. Close the Downloaded Program Files window, and then click OK two times.
4. Save an image in Internet Explorer to test and determine if the issue is resolved.
If the issue continues to occur after you remove all downloaded program files that are listed as Unknown or Damaged, try removing the other downloaded program files that are on the list.
Note: The next time that you need one of the files that you removed from the Downloaded Program Files folder, you will receive a prompt to download the file to your hard disk in Internet Explorer.
If you follow these steps, and the issue still occurs, move the Temporary Internet Files folder to a new location. To move the folder, follow these steps:1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the General tab, click Settings under Temporary Internet files.
4. Click Move Folder.
5. In the Browse for Folder dialog box, select a new location for the folder, and then click OK.
6. Click OK to close the Settings dialog box.
7. When you receive the following warning message, click Yes:
Windows will now log you off to finish moving Temporary Internet Files.
Do you want to continue?
(All other changes have been saved.)
Windows automatically logs you off of the computer.
8. Log back on to the computer.
Any help would be greatly appreciated as this is making me completely crazy!
Thank you.
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