Can you help me please
Started by
crissy549
, Aug 23 2005 01:16 PM
#1
Posted 23 August 2005 - 01:16 PM
#2
Posted 23 August 2005 - 01:36 PM
Hi crissy549...
Have your friend try this...Start into Safe Mode
To Start in Safe Mode
Start your machine and tap the F8 key during the boot sequence (right after the beep)..when you get to the Options screen, choose "Safe Mode" and see if your machine will start. If it does...
Click "Start" and "Run"...In the box, type chkdsk /f (Note the space between chkdsk and /) and click "Ok"...type "Y" to do the check on next restart...restart the machine. Let us know if this helps.
wannabe1
Have your friend try this...Start into Safe Mode
To Start in Safe Mode
Start your machine and tap the F8 key during the boot sequence (right after the beep)..when you get to the Options screen, choose "Safe Mode" and see if your machine will start. If it does...
Click "Start" and "Run"...In the box, type chkdsk /f (Note the space between chkdsk and /) and click "Ok"...type "Y" to do the check on next restart...restart the machine. Let us know if this helps.
wannabe1
Edited by wannabe1, 23 August 2005 - 01:37 PM.
#3
Posted 23 August 2005 - 02:06 PM
I tried that and it didnt seem to do anything. The cursor still does not move....anything else I can try?
#4
Posted 23 August 2005 - 03:01 PM
How does it work if it's out of range of the wireless network?
I ask this because there may be something wrong with the connection causing the computer to keep searching and trying to resolve connection therefore causing your mouse not to be responsive.
I ask this because there may be something wrong with the connection causing the computer to keep searching and trying to resolve connection therefore causing your mouse not to be responsive.
#5
Posted 23 August 2005 - 03:21 PM
sounds silly but is the mouse pluged in?
#6
Posted 23 August 2005 - 03:28 PM
crissy549...
Nothing "silly" about your question, customcomp...I was just going to suggest trying a different keyboard and mouse. Providing, of course, that the laptop has the PS2 ports to support doing so.
wannabe1
Nothing "silly" about your question, customcomp...I was just going to suggest trying a different keyboard and mouse. Providing, of course, that the laptop has the PS2 ports to support doing so.
wannabe1
#7
Posted 23 August 2005 - 03:43 PM
There is not another mouse besides the one that is part of the laptop itself. I think that there maybe spyware that is causing the problem. The computer is slow and that system 32 thing pops up everytime the computer is turned on. I am not sure what that means.
#8
Posted 23 August 2005 - 04:02 PM
I'm leaning towards malware as a problem, too...but the mouse not working is a little odd. Does her laptop have PS2 ports either on the back or sides? I had an older Toshiba Satellite that had the PS2 ports for an external keyboard and mouse.
Meanwhile, you might go to the Malware Forum and download the tools to start cleaning her machine up. Use the "Homepage" links and "Save them to disk" so you can transfer them to her machine via floppy or cdr. Start with the "Start Here" link and try to get everything in Step 1 done.
Let's try to get her online so she can let the experts in the Malware Forum help her out.
wannabe1
Meanwhile, you might go to the Malware Forum and download the tools to start cleaning her machine up. Use the "Homepage" links and "Save them to disk" so you can transfer them to her machine via floppy or cdr. Start with the "Start Here" link and try to get everything in Step 1 done.
Let's try to get her online so she can let the experts in the Malware Forum help her out.
wannabe1
Edited by wannabe1, 23 August 2005 - 04:03 PM.
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