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Pop ups and multiple problems [RESOLVED]


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#16
samnhoj

samnhoj

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Hi Excal,

Here is the winpfind log:

WARNING: not all files found by this scanner are bad. Consult with a knowledgable person before proceeding.

If you see a message in the titlebar saying "Not responding..." you can ignore it. Windows somethimes displays this message due to the high volume of disk I/O. As long as the hard disk light is flashing, the program is still working properly.

»»»»»»»»»»»»»»»»» Windows OS and Versions »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Product Name: Microsoft Windows XP Current Build: Service Pack 2 Current Build Number: 2600
Internet Explorer Version: 6.0.2900.2180

»»»»»»»»»»»»»»»»» Checking Selected Standard Folders »»»»»»»»»»»»»»»»»»»»

Checking %SystemDrive% folder...

Checking %ProgramFilesDir% folder...

Checking %WinDir% folder...
aspack 4/25/2003 2:25:46 PM 545280 C:\WINDOWS\flashax.exe
FSG! 8/30/2005 10:33:34 PM 2010104 C:\WINDOWS\WindowsUpdate.log

Checking %System% folder...
PECompact2 8/4/2005 6:31:38 PM 1449304 C:\WINDOWS\SYSTEM32\MRT.exe
aspack 8/4/2005 6:31:38 PM 1449304 C:\WINDOWS\SYSTEM32\MRT.exe
PEC2 8/29/2002 12:00:00 PM 41397 C:\WINDOWS\SYSTEM32\dfrg.msc
aspack 8/4/2004 12:56:36 AM 708096 C:\WINDOWS\SYSTEM32\ntdll.dll
winsync 8/29/2002 12:00:00 PM 1309184 C:\WINDOWS\SYSTEM32\wbdbase.deu
PEC2 2/14/1997 10:24:14 PM 197171 C:\WINDOWS\SYSTEM32\Dwapilib.tlb
Umonitor 8/4/2004 12:56:44 AM 657920 C:\WINDOWS\SYSTEM32\rasdlg.dll
PTech 7/12/2005 6:04:22 PM 520456 C:\WINDOWS\SYSTEM32\LegitCheckControl.dll

Checking %System%\Drivers folder and sub-folders...
PTech 8/3/2004 10:41:38 PM 1309184 C:\WINDOWS\SYSTEM32\drivers\mtlstrm.sys

Items found in C:\WINDOWS\SYSTEM32\drivers\etc\hosts


Checking the Windows folder and sub-folders for system and hidden files within the last 60 days...
8/30/2005 10:34:42 PM S 2048 C:\WINDOWS\bootstat.dat
8/21/2005 8:21:16 PM H 54156 C:\WINDOWS\QTFont.qfn
7/4/2005 4:09:02 PM H 0 C:\WINDOWS\INF\oem16.inf
8/23/2005 8:50:04 PM HS 24 C:\WINDOWS\SYSTEM32\Microsoft\Protect\S-1-5-18\Preferred
8/23/2005 8:50:04 PM HS 388 C:\WINDOWS\SYSTEM32\Microsoft\Protect\S-1-5-18\15acd5ee-4709-45bd-a067-301691984210
8/30/2005 10:33:38 PM H 892928 C:\WINDOWS\SYSTEM32\config\system.LOG
8/30/2005 10:33:38 PM H 65536 C:\WINDOWS\SYSTEM32\config\software.LOG
8/30/2005 10:33:38 PM H 8192 C:\WINDOWS\SYSTEM32\config\default.LOG
8/19/2005 9:32:08 PM H 1024 C:\WINDOWS\SYSTEM32\config\userdiff.LOG
8/30/2005 10:34:56 PM H 1024 C:\WINDOWS\SYSTEM32\config\SAM.LOG
8/30/2005 10:34:42 PM H 16384 C:\WINDOWS\SYSTEM32\config\SECURITY.LOG
8/23/2005 8:57:04 PM H 1024 C:\WINDOWS\SYSTEM32\config\systemprofile\ntuser.dat.LOG
8/19/2005 9:47:36 PM HS 67 C:\WINDOWS\SYSTEM32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\CPU7SXW5\desktop.ini
8/19/2005 9:47:36 PM HS 67 C:\WINDOWS\SYSTEM32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\896NO5UJ\desktop.ini
8/19/2005 9:47:36 PM HS 67 C:\WINDOWS\SYSTEM32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\41E7WHYB\desktop.ini
8/19/2005 9:47:36 PM HS 67 C:\WINDOWS\SYSTEM32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\O3MR1T3I\desktop.ini
7/2/2005 1:18:16 AM S 9445 C:\WINDOWS\SYSTEM32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB903235.cat
7/19/2005 7:18:10 PM S 18913 C:\WINDOWS\SYSTEM32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB896727.cat
7/8/2005 4:23:18 PM S 12143 C:\WINDOWS\SYSTEM32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\KB893756.cat
8/30/2005 10:33:32 PM H 6 C:\WINDOWS\TASKS\SA.DAT
8/29/2005 6:18:32 PM HS 67 C:\WINDOWS\TEMP\Temporary Internet Files\Content.IE5\WP2XO1I1\desktop.ini
8/29/2005 6:18:32 PM HS 67 C:\WINDOWS\TEMP\Temporary Internet Files\Content.IE5\CTIB09AV\desktop.ini
8/29/2005 6:18:32 PM HS 67 C:\WINDOWS\TEMP\Temporary Internet Files\Content.IE5\W9U70HU3\desktop.ini
8/29/2005 6:18:32 PM HS 67 C:\WINDOWS\TEMP\Temporary Internet Files\Content.IE5\GPIZCD6V\desktop.ini
7/29/2005 12:22:38 AM HS 659456 C:\WINDOWS\DRM\drmstore.hds

Checking for CPL files...
Apple Computer, Inc. 4/8/2004 2:12:42 PM 323072 C:\WINDOWS\SYSTEM32\QuickTime.cpl
RealNetworks, Inc. 12/14/2000 8:38:22 AM 24576 C:\WINDOWS\SYSTEM32\prefscpl.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 380416 C:\WINDOWS\SYSTEM32\irprops.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 358400 C:\WINDOWS\SYSTEM32\inetcpl.cpl
Microsoft Corporation 8/29/2002 12:00:00 PM 187904 C:\WINDOWS\SYSTEM32\main.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 618496 C:\WINDOWS\SYSTEM32\mmsys.cpl
iAnywhere Solutions, Inc. 12/12/2004 5:45:26 PM 400640 C:\WINDOWS\SYSTEM32\agcpl.cpl
Microsoft Corporation 8/29/2002 12:00:00 PM 35840 C:\WINDOWS\SYSTEM32\ncpa.cpl
Microsoft Corporation 8/29/2002 12:00:00 PM 36864 C:\WINDOWS\SYSTEM32\nwc.cpl
Microsoft Corporation 8/29/2002 12:00:00 PM 28160 C:\WINDOWS\SYSTEM32\telephon.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 135168 C:\WINDOWS\SYSTEM32\desk.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 298496 C:\WINDOWS\SYSTEM32\sysdm.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 549888 C:\WINDOWS\SYSTEM32\appwiz.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 94208 C:\WINDOWS\SYSTEM32\timedate.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 68608 C:\WINDOWS\SYSTEM32\access.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 114688 C:\WINDOWS\SYSTEM32\powercfg.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 32768 C:\WINDOWS\SYSTEM32\odbccp32.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 257024 C:\WINDOWS\SYSTEM32\nusrmgr.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 155136 C:\WINDOWS\SYSTEM32\hdwwiz.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 68608 C:\WINDOWS\SYSTEM32\joy.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 129536 C:\WINDOWS\SYSTEM32\intl.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 148480 C:\WINDOWS\SYSTEM32\wscui.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 25600 C:\WINDOWS\SYSTEM32\netsetup.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 80384 C:\WINDOWS\SYSTEM32\firewall.cpl
Microsoft Corporation 8/4/2004 12:56:58 AM 110592 C:\WINDOWS\SYSTEM32\bthprops.cpl
Microsoft Corporation 5/26/2005 4:16:30 AM 174360 C:\WINDOWS\SYSTEM32\wuaucpl.cpl
InstallShield Software Corporation2/16/2005 4:15:20 PM 73728 C:\WINDOWS\SYSTEM32\ISUSPM.cpl
Microsoft Corporation 5/26/2005 4:16:30 AM 174360 C:\WINDOWS\SYSTEM32\dllcache\wuaucpl.cpl
Microsoft Corporation 8/29/2002 12:00:00 PM 36864 C:\WINDOWS\SYSTEM32\dllcache\nwc.cpl
Microsoft Corporation 8/29/2002 12:00:00 PM 35840 C:\WINDOWS\SYSTEM32\dllcache\ncpa.cpl
Microsoft Corporation 8/29/2002 12:00:00 PM 187904 C:\WINDOWS\SYSTEM32\dllcache\main.cpl
Microsoft Corporation 8/29/2002 12:00:00 PM 28160 C:\WINDOWS\SYSTEM32\dllcache\telephon.cpl

»»»»»»»»»»»»»»»»» Checking Selected Startup Folders »»»»»»»»»»»»»»»»»»»»»

Checking files in %ALLUSERSPROFILE%\Startup folder...
12/12/2002 6:08:50 PM HS 84 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\desktop.ini
12/12/2002 11:06:58 PM 1634 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
10/27/2002 7:30:06 PM 585 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Works Calendar Reminders.lnk
2/22/2004 1:18:08 PM 428 C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Quicken Scheduled Updates.lnk

Checking files in %ALLUSERSPROFILE%\Application Data folder...
12/12/2002 5:57:52 PM HS 62 C:\Documents and Settings\All Users\Application Data\desktop.ini

Checking files in %USERPROFILE%\Startup folder...
12/12/2002 6:08:50 PM HS 84 C:\Documents and Settings\default\Start Menu\Programs\Startup\desktop.ini

Checking files in %USERPROFILE%\Application Data folder...
8/5/2005 1:23:46 PM 37376 C:\Documents and Settings\default\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
12/12/2002 5:57:52 PM HS 62 C:\Documents and Settings\default\Application Data\desktop.ini
5/16/2003 9:23:22 PM 0 C:\Documents and Settings\default\Application Data\dm.ini
9/27/2004 8:11:00 PM 115 C:\Documents and Settings\default\Application Data\fusioncache.dat
8/20/2005 4:53:56 PM 130496 C:\Documents and Settings\default\Application Data\GDIPFONTCACHEV1.DAT
8/20/2005 12:24:12 AM H 4288096 C:\Documents and Settings\default\Application Data\IconCache.db

»»»»»»»»»»»»»»»»» Checking Selected Registry Keys »»»»»»»»»»»»»»»»»»»»»»»

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform]
SV1 =

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]
{E88DCCE0-B7B3-11d1-A9F0-00AA0060FA31} = %SystemRoot%\System32\zipfldr.dll
{BD472F60-27FA-11cf-B8B4-444553540000} = %SystemRoot%\System32\zipfldr.dll
{888DCA60-FC0A-11CF-8F0F-00C04FD7D062} = %SystemRoot%\System32\zipfldr.dll
{FEF10FA2-355E-4e06-9381-9B24D7F7CC88} = %SystemRoot%\system32\SHELL32.dll
{53C74826-AB99-4d33-ACA4-3117F51D3788} = %SystemRoot%\system32\SHELL32.dll

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers]
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\BriefcaseMenu
{85BBD920-42A0-1069-A2E4-08002B30309D} = syncui.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Offline Files
{750fdf0e-2a26-11d1-a3ea-080036587f03} = %SystemRoot%\System32\cscui.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With
{09799AFB-AD67-11d1-ABCD-00C04FC30936} = %SystemRoot%\system32\SHELL32.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu
{A470F8CF-A1E8-4f65-8335-227475AA5C46} = %SystemRoot%\system32\SHELL32.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu
{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2} = C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\WinZip
{E0D79304-84BE-11CE-9641-444553540000} = C:\PROGRA~1\WINZIP\WZSHLSTB.DLL
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}
Start Menu Pin = %SystemRoot%\system32\SHELL32.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\BriefcaseMenu
{85BBD920-42A0-1069-A2E4-08002B30309D} = syncui.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\Norton WipeInfo
{30424D42-5946-11D2-B8E5-006097C9C6FF} =
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu
{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2} = C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\WinZip
{E0D79304-84BE-11CE-9641-444553540000} = C:\PROGRA~1\WINZIP\WZSHLSTB.DLL

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\EncryptionMenu
{A470F8CF-A1E8-4f65-8335-227475AA5C46} = %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Offline Files
{750fdf0e-2a26-11d1-a3ea-080036587f03} = %SystemRoot%\System32\cscui.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Sharing
{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6} = ntshrui.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\WinZip
{E0D79304-84BE-11CE-9641-444553540000} = C:\PROGRA~1\WINZIP\WZSHLSTB.DLL

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{0D2E74C4-3C34-11d2-A27E-00C04FC30871}
= %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F01-7B1C-11d1-838f-0000F80461CF}
= %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F02-7B1C-11d1-838f-0000F80461CF}
= %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{66742402-F9B9-11D1-A202-0000F81FEDEE}
= %SystemRoot%\system32\SHELL32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{7ab770c7-0e23-4d7a-8aa2-19bfad479829}
= C:\WINDOWS\SYSTEM32\SHELL32.DLL
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{884EA37B-37C0-11d2-BE3F-00A0C9A83DA1}
= C:\WINDOWS\SYSTEM32\DOCPROP2.DLL

[HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{4D5C8C25-D075-11d0-B416-00C04FB90376}
&Tip of the Day = C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{9455301C-CF6B-11D3-A266-00C04F689C50}
Encarta &Researcher = C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ToolBar]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{2FDEF853-0759-11D4-A92E-006097DBED37}
ButtonText = Encarta Encyclopedia :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{5DA9DE80-097A-11D4-A92E-006097DBED37}
ButtonText = Define :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{9455301C-CF6B-11D3-A266-00C04F689C50}
ButtonText = Researcher :
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{FB5F1910-F110-11d2-BB9E-00C04F795683}
ButtonText = Messenger : C:\Program Files\Messenger\msmsgs.exe

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars]
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{30D02401-6A81-11D0-8274-00C04FD5AE38}
Microsoft SearchBand = %SystemRoot%\System32\browseui.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{32683183-48a0-441b-a342-7c2a440a9478}
=
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{C4EE31F3-4768-11D2-BE5C-00A0C9A83DA1}
File and Folders Search ActiveX Control = %SystemRoot%\system32\SHELL32.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{EFA24E61-B078-11D0-89E4-00C04FC9E26E}
Favorites Band = %SystemRoot%\System32\shdocvw.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{EFA24E62-B078-11D0-89E4-00C04FC9E26E}
History Band = %SystemRoot%\System32\shdocvw.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{EFA24E64-B078-11D0-89E4-00C04FC9E26E}
Explorer Band = %SystemRoot%\System32\shdocvw.dll

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar]
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser
{01E04581-4EEE-11D0-BFE9-00AA005B4383} = &Address : %SystemRoot%\System32\browseui.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser
{01E04581-4EEE-11D0-BFE9-00AA005B4383} = &Address : %SystemRoot%\System32\browseui.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
SystemTray SysTray.Exe
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
QD FastAndSafe SysTray.Exe
Motive SmartBridge C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
Microsoft Works Portfolio C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
KernelFaultCheck %systemroot%\system32\dumprep 0 -k
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
ISUSPM Startup C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
HPDJ Taskbar Utility C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
ccRegVfy "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]
IMAIL Installed = 1
MAPI Installed = 1
MSFS Installed = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
MsnMsgr "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
ctfmon.exe C:\WINDOWS\system32\ctfmon.exe

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\run]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Network

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\NonEnum
{BDEADF00-C265-11D0-BCED-00A0C90AB50F} = C:\PROGRA~1\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL
{6DFD7C5C-2451-11d3-A299-00C04F8EF6AF} =
{0DF44EAA-FF21-4412-828E-260A8728E7F1} =


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings
Key ďCůÔu\ŢNL&űÎ`´Îň
WarnOnOff 1
FileName0 C:\WINDOWS\system32\RSACi.rat

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings\.Default
Allow_Unknowns 0
PleaseMom 1
Enabled 0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings\.Default\http://www.rsac.org/ratingsv01.html
v 4
s 4
n 4
l 4

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings\PICSRules

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings\PICSRules\.Default

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
dontdisplaylastusername 0
legalnoticecaption
legalnoticetext
shutdownwithoutlogon 1
undockwithoutlogon 1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\WinOldApp
NoRealMode 1


[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies]

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
NoDriveTypeAutoRun 95
CDRAutoRun

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
UPnPMonitor {e57ce738-33e8-4c51-8354-bb4de9d215d1} = C:\WINDOWS\System32\upnpui.dll
PostBootReminder {7849596a-48ea-486e-8937-a2a3009f31a9} = %SystemRoot%\system32\SHELL32.dll
CDBurn {fbeb8a05-beee-4442-804e-409d6c4515e9} = %SystemRoot%\system32\SHELL32.dll
WebCheck {E6FB5E20-DE35-11CF-9C87-00AA005127ED} = %SystemRoot%\System32\webcheck.dll
SysTray {35CEC8A3-2BE6-11D2-8773-92E220524153} = C:\WINDOWS\System32\stobject.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,
Shell = explorer.exe
System =

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain
= crypt32.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet
= cryptnet.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cscdll
= cscdll.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ScCertProp
= wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\Schedule
= wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\sclgntfy
= sclgntfy.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn
= WlNotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\termsrv
= wlnotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wlballoon
= wlnotify.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Your Image File Name Here without a path
Debugger = ntsd -d

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
AppInit_DLLs


»»»»»»»»»»»»»»»»»»»»»»»» Scan Complete »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
WinPFind v1.3.1 - Log file written to "WinPFind.Txt" in the WinPFind folder.
Scan completed on 8/30/2005 10:49:19 PM


Here is the Silent Runners log:


"Silent Runners.vbs", revision 40.1, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"MsnMsgr" = ""C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background" [MS]
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
"SystemTray" = "SysTray.Exe" [MS]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer" ["Symantec Corporation"]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"QD FastAndSafe" = "SysTray.Exe" [MS]
"Motive SmartBridge" = "C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe" ["Motive Communications, Inc."]
"Microsoft Works Portfolio" = "C:\Program Files\Microsoft Works\WksSb.exe /AllUsers" ["Microsoft® Corporation"]
"KernelFaultCheck" = "%systemroot%\system32\dumprep 0 -k" [MS]
"iTunesHelper" = "C:\Program Files\iTunes\iTunesHelper.exe" ["Apple Computer, Inc."]
"ISUSScheduler" = ""C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start" ["InstallShield Software Corporation"]
"ISUSPM Startup" = "C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup" ["InstallShield Software Corporation"]
"HPDJ Taskbar Utility" = "C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe" ["HP"]
"ccRegVfy" = ""C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"" ["Symantec Corporation"]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{e57ce731-33e8-4c51-8354-bb4de9d215d1}" = "Universal Plug and Play Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\upnpui.dll" [MS]
"{5b4dae26-b807-11d0-9815-00c04fd91972}" = "Menu Band"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{8278F931-2A3E-11d2-838F-00C04FD918D0}" = "Tracking Shell Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{E13EF4E4-D2F2-11d0-9816-00C04FD91972}" = "Menu Site"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{ECD4FC4F-521C-11D0-B792-00A0C90312E1}" = "Menu Desk Bar"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{D82BE2B0-5764-11D0-A96E-00C04FD705A2}" = "IShellFolderBand"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{0E5CBF21-D15F-11d0-8301-00AA005B4383}" = "&Links"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{7487cd30-f71a-11d0-9ea7-00805f714772}" = "Thumbnail Image"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{450D8FBA-AD25-11D0-98A8-0800361B1103}" = "MyDocs Folder"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\SHELL32.dll" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshellext.dll" ["RealNetworks"]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\
INFECTION WARNING! "{54D9498B-CF93-414F-8984-8CE7FDE0D391}" = "ewido shell guard"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\ewido\security suite\shellhook.dll" ["TODO: <Firmenname>"]

HKLM\Software\Classes\*\shellex\ContextMenuHandlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]

HKLM\Software\Classes\Directory\shellex\ContextMenuHandlers\
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]

HKLM\Software\Classes\Folder\shellex\ContextMenuHandlers\
Symantec.Norton.Antivirus.IEContextMenu\(Default) = "{5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]
WinZip\(Default) = "{E0D79304-84BE-11CE-9641-444553540000}"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\WINZIP\WZSHLSTB.DLL" ["WinZip Computing, Inc."]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\WINDOWS\Picture It! Wallpaper.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\ssmypics.scr" [MS]


Startup items in "default" & "All Users" startup folders:
---------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Quicken Scheduled Updates" -> shortcut to: "C:\QUICKENW\bagent.exe" ["Intuit Inc."]
"Microsoft Works Calendar Reminders" -> shortcut to: "C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe" ["Microsoft® Corporation"]
"Microsoft Office" -> shortcut to: "C:\Program Files\Microsoft Office\Office10\OSA.EXE -b -l" [MS]


Enabled Scheduled Tasks:
------------------------

"PCHealth Scheduler for Data Collection" -> launches: "C:\WINDOWS\PCHEALTH\SUPPORT\PCHSCHD.EXE -c" [file not found]
"Update WebTV for Windows Listings" -> launches: "C:\WINDOWS\SYSTEM\GETTMSX.EXE" [file not found]
"Maintenance-Defragment programs" -> launches: "C:\WINDOWS\DEFRAG.EXE /SAGERUN:0" [file not found]
"Maintenance-Disk cleanup" -> launches: "C:\WINDOWS\CLEANMGR.EXE /SAGERUN:0" [file not found]
"Norton SystemWorks One Button Checkup" -> launches: "C:\Program Files\Norton SystemWorks\OBC.exe /CUSTOM /SCHEDULE" ["Symantec Corporation"]
"Norton AntiVirus - Scan my computer" -> launches: "C:\PROGRA~1\NORTON~1\NORTON~1\NAVW32.exe /task:C:\DOCUME~1\ALLUSE~1\APPLIC~1\Symantec\NORTON~1\Tasks\mycomp.sca" ["Symantec Corporation"]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 21
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Explorer Bars

HKLM\Software\Microsoft\Internet Explorer\Explorer Bars\
{9455301C-CF6B-11D3-A266-00C04F689C50}\ = "Encarta &Researcher" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\Reference 2001\EROProj.dll" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{2FDEF853-0759-11D4-A92E-006097DBED37}\
"ButtonText" = "Encarta Encyclopedia"
"MenuText" = "Encarta Encyclopedia"
"Script" = "C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM" [null data]

{5DA9DE80-097A-11D4-A92E-006097DBED37}\
"ButtonText" = "Define"
"MenuText" = "Define"
"Script" = "C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM" [null data]

{9455301C-CF6B-11D3-A266-00C04F689C50}\
"ButtonText" = "Researcher"

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


Miscellaneous IE Hijack Points
------------------------------

HKLM\Software\Microsoft\Internet Explorer\AboutURLs\

Missing lines (compared with English-language version):
HIJACK WARNING! "MGINavigationCanceled" = "C:\Program Files\MGI\MGI PhotoSuite 4\Internet\NavigationCanceled.html" [null data]
HIJACK WARNING! "MGIWelcome" = "C:\Program Files\MGI\MGI PhotoSuite 4\Internet\W_Welcome.html" [null data]
HIJACK WARNING! "MGIOfflineInformation" = "C:\Program Files\MGI\MGI PhotoSuite 4\Internet\OfflineInformation.html" [null data]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

ewido security suite control, ewido security suite control, "C:\Program Files\ewido\security suite\ewidoctrl.exe" ["ewido networks"]
HTTP SSL, HTTPFilter, "C:\WINDOWS\System32\svchost.exe -k HTTPFilter" {"C:\WINDOWS\System32\w3ssl.dll" [MS]}
Norton AntiVirus Auto Protect Service, navapsvc, "C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe" ["Symantec Corporation"]
Norton Unerase Protection, NProtectService, ""C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE"" ["Symantec Corporation"]
Speed Disk service, Speed Disk service, "C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
SymWMI Service, SymWSC, ""C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe"" ["Symantec Corporation"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ The search for DESKTOP.INI DLL launch points on all local fixed drives
took 33 seconds.
+ The search for all Registry CLSIDs containing dormant Explorer Bars
took 40 seconds.
---------- (total run time: 115 seconds)
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#17
Excal

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nothing on that....hmmmm

Download rkfiles http://skads.org/special/rkfiles.zip and unzip the contents to a new folder on your desktop


Go to My Computer->Tools->Folder Options->View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing/visible also.

REBOOT TO SAFE MODE. This tool MUST be run in safe mode!

Once in safe mode, double click rkfiles.bat file to run it. It will scan for a while, so please be patient. Wait until the DOS window closes. The log file will be C:\log.txt

Reboot back to normal mode and post the contents of log.txt in your next post.
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#18
samnhoj

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Oops, I already sent this information last night! I'm trying to edit this posting, I hope it works. I'll work on your most recent posting today after work. Thank you!!!!

-John

Edited by samnhoj, 31 August 2005 - 09:17 AM.

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#19
Excal

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lol, ok. No problem.

:tazz:

Excal
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#20
samnhoj

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Hi Excal,

The Norton Antivirus is still turning itself off at every reboot. Other than that and the WORD issue, the machine seems to be running pretty well.

Here is the log.txt file from the rkfiles.bat:

Thanks!
-John
-------------------------------------------

C:\Documents and Settings\default\Desktop\rkfiles

PLEASE NOTE THAT ALL FILES FOUND BY THIS METHOD ARE NOT BAD FILES, THERE MIGHT BE LEGIT FILES LISTED AND PLEASE BE CAREFUL WHILE FIXING. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
Files Found in system Folder............
------------------------
C:\WINDOWS\SYSTEM32\dfrg.msc: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAQAAAAAwGpEc213
C:\WINDOWS\SYSTEM32\Dwapilib.tlb: dwProvSpec2

Files Found in all users startup Folder............
------------------------
Files Found in all users windows Folder............
------------------------
C:\WINDOWS\WindowsUpdate.log: FSG!
C:\WINDOWS\WindowsUpdate.log: FSG!
Finished
bye
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#21
Excal

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hmmm, john can you unistall and reinstall norton? If not are you willing to change to a free one....lol.

I had another staff member check this out, and we can't figure out Y this is happening. I don't see any malware on your system, so it leads me to believe that there mightbe a problem with Norton.

Whats your thoughts.

:tazz:

Excal
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#22
samnhoj

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Hi Excal!

Yes, I will uninstall and re-install Norton. Speaking of anti-virus programs...which would YOU choose? I have become increasingly unhappy with Norton, both on my home computer and office computers. We've switched to pc-cillan at work. But you say there is a FREE one worth trying? Hmm. :tazz:

I'm assuming that anti-malware maintenance includes spybot and adaware scans on a regular basis. What else?

By the way...I think I fixed the problem with WORD trying to install again and again on my wife's user account. I switched her status to administrator (temporarily :) ) and logged on to her account. I didn't get the annoying error message and it asked me for some info, etc. Next time I opened word...VIOLA!

So...I think we're finished here...except for your recommendation for a good anti-virus software. You have been a saint! Tell me where the $ goes if I donate through paypal.


Thanks,

John
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#23
samnhoj

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Hi Excal,

Everything is working perfectly!

Thanks again for your help!


-John
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#24
Excal

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I use the combonations of sygate free firewall and the Free AVG anti-virus and I haven't had problem 1 yet :)

Great job, it appears your computer is clean :tazz:

Ensure you rehide your “hidden files and folders” back to the way they were.

Now that your system is Malware Free, it is important to reset your system Restore. Click Here to learn how to.

I recommend that you Defrag your computer before setting your Restore points:

Go to start>all programs>accessories>system tools>Disk Defragmentor Make sure it set to the proper drive (default should be your main driver) and click on defragment


Might I suggest the following Free Spyware programs, if you don't already have them, for added security, you can download them at the following links. These programs work great for detection:

Ad-aware SE
Spybot S&D
Microsoft Anti-Spyware


If you are unhappy with your current antivirus and want to replace it or if you dont already have one, I suggest one of these free programs:
*Note - do not use more than one anti-virus program as it will more than likely cause conflict.

AVG
Avast
AntiVir


The following free programs are great for prevention:

SpywareBlaster 3.4
Spywareguard
IE/Spyad

A Firewall is a must! Here are 3 good free versions:
(do not have more than one firewall running on your system)

Sygate
Kerio
ZoneLabs

There are other options other than Internet Explorer for a browser, which some say have better security. Two of them are:

Firefox
Opera

If you decide to keep Internet Explorer, This site is a great source for tightening up security on It's settings.

Make sure that you keep your Operating System and IE updated with the latest Critical Security Updates from Microsoft...they usually come out once a month, on the 2nd Tuesday of each month.

Be sure and give the Temp folders a cleaning out now and then as well, Make sure after you clean your Temp files to empty out your Recycle bin as well.
For ease use the following program:

Cleanup
Run "Cleanup" and when it has finished, Reboot

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial and use the tools provided. Also read How I got Infected
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#25
samnhoj

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Hi Excal,

Your last posting is amazingly valuable to keep this old computer of mine running...speaking of which...you haven't answered my question!

Tell me where the $ goes if I donate through paypal.



Thanks again for all your help!

-John :tazz:
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#26
Excal

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Your Welcome :)

You can either donate to the site (link is found in Off Topic) or directly to me. (link in my signature below :))

Thanks,

:tazz:

Excal
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#27
samnhoj

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Hi Excal,
One more question. I've downloaded and installed the Sygate firewall. Do I need to now turn off the Windows firewall?

Thanks,

John
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#28
Excal

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Hi John :)

It suppose to turn off automatically when a firewall is installed :)

:tazz:

Tom
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#29
Excal

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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