I have loaded a bunch of software, so I'm not sure which one is the culprit, but whenever I try to open control panel, I get this error:
Windows explorer has encountered a problem and needs to close. We are sorry for the inconvenience. (Sure you are)
Looking into the text of the log, the following is listed,
AppName:explorer.exe AppVer:6.0.2900.2180 ModName:Shell32.dll ModVer:6.0.2900.2180 Offset:00022aa0
I have read through any forums which are remotely applicable, and have already run adaware, and then rebooted, loaded the HijackThis software and ran it. Here is a copy of the text file for Hijack:
Logfile of HijackThis v1.98.2
Scan saved at 11:30:02 AM, on 12/8/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\OPC Foundation\OPCENUM.EXE
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\Program Files\Common Files\Rockwell\RNADiagnosticsSrv.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Rockwell Software\RSLinx Enterprise\RSLinxNG.exe
C:\Program Files\AccessManager\PMAC\sp_SWIns.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Rockwell Software\RSView Enterprise\RsActivityLogServ.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\Program Files\Rockwell Software\RSView Enterprise\HMIDIAGNOSTICSLSTADAPT.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Speech\sapisvr.exe
C:\hjt\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmat...enWebRadio.html (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'xfire_lsp_8742.dll' missing
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcaf...84/mcinsctl.cab
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) - http://raiseinstall....rrent/setup.exe
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcaf...,21/mcgdmgr.cab
And here is the log from adaware after I deleted these items, but before I ran Hijack:
ArchiveData(auto-quarantine- 2004-12-08 11-12-44.bckp)
Referencefile : SE1R21 03.12.2004
======================================================
MRU LIST
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obj[0]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\nvidia corporation\global\nview\windowmanagement\3dsmax
obj[1]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\nvidia corporation\global\nview\windowmanagement\cdsmgr
obj[2]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\search assistant\acmru\5001
obj[3]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\comdlg32\opensavemru\*
obj[4]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\comdlg32\opensavemru\ACD
obj[5]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\recentdocs\.ACD
obj[6]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\recentdocs\.avi
obj[7]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\recentdocs\.dbf
obj[8]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\recentdocs\.doc
obj[9]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\recentdocs\.dwg
obj[10]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\recentdocs\.htm
obj[11]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\recentdocs\.inf
obj[12]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\adobe\acrobat reader\6.0\avgeneral\crecentfiles\c1
obj[13]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\adobe\acrobat reader\6.0\avgeneral\crecentfiles\c2
obj[14]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\adobe\acrobat reader\6.0\avgeneral\crecentfiles\c3
obj[15]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\adobe\acrobat reader\6.0\avgeneral\crecentfiles\c4
obj[16]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\explorer\recentdocs\.QBW
obj[17]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\directinput\mostrecentapplication name
obj[18]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\mediaplayer\player\settings opendir
obj[19]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\direct3d\mostrecentapplication name
obj[20]=MRU RegReference : software\microsoft\direct3d\mostrecentapplication name
obj[21]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\mediaplayer\preferences lastplaylistindex
obj[22]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\windows\currentversion\applets\regedit lastkey
obj[23]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\directinput\mostrecentapplication id
obj[24]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\mediaplayer\preferences lastplaylist
obj[25]=MRU RegReference : software\musicmatch\musicmatch jukebox\4.0\fileconv
obj[26]=MRU RegReference : S-1-5-21-744869635-212822525-4096844259-1007\software\microsoft\direct3d\mostrecentapplication name
obj[27]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\Application Data\microsoft\office\recent\2004Qtes.LNK
obj[28]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\0_Servo_Enc.lnk
obj[29]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\18_08.mpeg.lnk
obj[30]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\18_09.mpeg.lnk
obj[31]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\2.mpeg.lnk
obj[32]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\2003taxreturn.pdf.lnk
obj[33]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\2004Qtes.lnk
obj[34]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\3½ Floppy (A).lnk
obj[35]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\8114-EL10.dwg.lnk
obj[36]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\8114-EL12.dwg.lnk
obj[37]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\8115-EL16.dwg.lnk
obj[38]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\8_E-Check.lnk
obj[39]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\[email protected]
obj[40]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\ACAD.mns.lnk
obj[41]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\AMEX_CREDIT.lnk
obj[42]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\cats23.mpeg.lnk
obj[43]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\cats24.mpeg.lnk
obj[44]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\current.xml.lnk
obj[45]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Damark Records.xls (2).lnk
obj[46]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Damark Records.xls (3).lnk
obj[47]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Damark Records.xls.lnk
obj[48]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\damark.lnk
obj[49]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Damark_d.qba.QBW.lnk
obj[50]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Desktop.ini
obj[51]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\DOC-IWS-201C.pdf.lnk
obj[53]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\DriveTools32.lnk
obj[52]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\downloads.lnk
obj[54]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\fast1.mpeg.lnk
obj[55]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\fast2.mpeg.lnk
obj[56]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\fast3.mpeg.lnk
obj[57]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\FlexSystem GuideApp 3152.pdf.lnk
obj[58]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\GMT201.ACD.lnk
obj[59]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\HIC_1.PBA.lnk
obj[60]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\jensen.lnk
obj[61]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Joe Work.htm.lnk
obj[62]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\j.avi.lnk
obj[63]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\monica.avi.lnk
obj[64]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\monster1.mpeg.lnk
obj[65]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\monster2.mpeg.lnk
obj[66]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\monster3.mpeg.lnk
obj[67]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\nematron.lnk
obj[68]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\nv4_disp.lnk
obj[69]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\picosoft.lnk
obj[70]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Progs.lnk
obj[71]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Q041001.lnk
obj[72]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Quickbooks.lnk
obj[73]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Readme.txt.lnk
obj[74]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Records.lnk
obj[75]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\Signatures.lnk
obj[76]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\win2k_xp.lnk
obj[77]=MRU FileReference : C:\Documents and Settings\Joseph Jensen\recent\windows-rtlnic(618).zip.lnk
TRACKING COOKIE
»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
obj[29]=IECache Entry : Cookie:joseph [email protected]/
obj[30]=IECache Entry : Cookie:joseph [email protected]/
obj[31]=IECache Entry : Cookie:joseph [email protected]/
obj[32]=IECache Entry : Cookie:joseph [email protected]/
My first assumption was a bad file, so I did reload WindowsXP from disc, but it did not help. If any other info is needed please let me know. I thank you in advance for your help.
Best regards, Jomijen